“Zero customer service. It’s actually impossible to speak to them. I’ve been paying for broadband for 3 weeks and I’ve never managed to get connected. DO NOT JOIN ORIGIN.”
“We transferred from superloop to origin and have no internet signal since origin activation happen on 07/04. So I have no internet for a week now. Origin did all the trouble shooting and cannot get it to work. I have one rejected nbn appointment and another confirmed nbn appointment but nbn technician did not show up. I have to call origin internet everyday to get any update on my line. It’s like if I don’t follow up origin is just happy collecting my money paying for an internet service that I don’t have internet signal to. I am lodging an official complaint about this because no one at origin took responsibility and resolve my internet issue for me without me having to chase up everyday, this level of service is appalling.”
“They offer horrible support. They will waste your time. Ive had them miss organised phone appointments and endless useless phone support. Shop elsewhere.”
“I've had a frustrating experience with Origin Broadband. After my final invoice was paid and I wanted to cancel the account, I noticed multiple additional charges that were never authorised, including three separate fees and a mysterious charge on top of the regular monthly fee. Despite emailing them to dispute these charges and clearly stating I did not authorise any further debits, I received no response whatsoever.
It’s unacceptable for a company to apply fees without consent, especially after the account was settled, and then ignore follow-up communication. Poor customer service and billing transparency. I'm glad I cancelled that plan at the time.”
“If it has zero star i would give zero start to origin broadband, so scam, so poor customer service. Need to contact them 1000 times for one thing and each time a random person responds and u need to repeat your self. They still charge me for the account that has been closed :( .”
“Absolutely terrible experience with Origin. Requested an internet service transfer in early May with a confirmed connection date — nothing happened. Was later told the request was never received, despite having completed it properly.
After following up, was assured it would be resolved in 1–2 days. Still nothing. Reached out again, only to find the service was mistakenly connected to a completely different (old) address. Multiple agents promised urgent fixes and follow-up calls that never came. Weeks later, still no service — but they had no problem charging a connection fee.
This has caused serious inconvenience and extra costs. Customer service is disorganised, unresponsive, and clearly not capable of resolving basic issues. Would not recommend to anyone.”
“Origin wrote to my son last month and advised that they needed to upgrade his router which will be up and running from May 16th 2025,( he’s been with sse for several years then OVO without any issues) however since the apparent
upgrade he now has no internet service
this is now two weeks without internet,
Back in March he was over charged to twice the price for the month with no explanation, we have tried contacting them by phone but as he reached number 25 in the queue it suddenly dropped back down to number 45! This happened on two different days and two separate phone calls absolutely disgusting service and to
think they’ll even charge him to cancel his contract when he finally switches to another company”
“I've been with Origin for some years but recently they massively put up the price with absolutely no warning! When I called them to discuss it I was 27th in the queue a number of times! Impossible to get on the phone! So I emailed them! No reply. I stopped the DD and eventually someone did call me but it had nothing to do with my query. We eventually sorted the issue and it was explained to me what the bill would be going forward. However, I've had emails saying one price and a letter saying a completely different price!! Yet again, called and 27th in the queue!!! So so sick of this company!! Loyalty means absolutely nothing. I shall now resort to using another broadband supplier, which are also much cheaper! And by the looks of all the complaints I am not the only very unsatisfied customer!!!”
“Can’t get you on the phone absolutely impossible to contact have now emailed no answer as yet? My service has been cut back and dropping out get desperate!”
“Have an elderly Aunt who only relies on her telephone and emergency button, lines been down for days and you can’t speak to anyone, absolutely shocking service, worst providers as far as I’m concerned and with this level of service I really don’t think they’ll be around for much longer and good riddance.”
“Origin Broadband is a joke. Avoid this company at all costs. We have had a modem now for six weeks and still, we have no wifi. Their customer service is non-existent. Six times I've waited on hold for over an hour to be told they would send someone to have a look and six times they've failed. Instead I get an email saying that my wifi has now been connected. It hasn't.”
“Absolutely shocking times waiting to speak to someone. First attempt I waited 1hour & 10mins before hanging up. 2nd attempt was no better...another wasted hour...3rd attempt I had no choice to wait 1hour and 43 minutes!!! Never had a problem with the wifi but I'm still about to change my provider due to the dismal quality of their customer service.”
“I started my plan on 27/01, but the internet has been terrible—so bad that I couldn’t even watch 10 minutes on Netflix without it freezing. Initially, my bank details were supposedly “incorrect,” so the payment didn’t go through. Then, suddenly, they were accepted, and I was charged for two months at once, with the money eventually being refunded. However, on 27/03, I was charged $270 for three months, even though I only experienced two months of poor connection. I just let them take the money in order to cancel on good terms—don’t recommend to anyone.”
“I can’t speak to anyone because the lines are always busy. I’m an oap and I’m worried about a text I’ve received from you. I can’t seem to speak to anyone or email anyone either. This is so frustrating”
“I've been with Origin (previously SSE for 4 years) for nearly 5 years. Came to renew time and i was very happy with the service level and broadband speed i had previously been receiving.
I renewed my Broadband service with Origin for £23 a month. Even though i was happy with the current speed of my broadband, i was told that the speed would in fact be faster.
within a week of renewing my 2 year contract, the broadband speed reduced significantly, to the point i was even unable to watch Prime movies.
Called them immediately and explained that the customer service rep had misinformed me about the speed of the broadband i was receiving. They apologised but said there was nothing they could do, as i was in a contract. I even offered to pay a higher monthly fee, so i could at least watch prime, but they said i was already receiving the maximum broadband speed that was available.
i am now stuck with this service for another 16 months and to top it off, they charged me £51 for my February bill, when my contract is only £23. Something to do with "fair line rental charges". Currently waiting on the end of a long phone queuing system to them to ask why i have been overcharged.
I'm So Pi**ed off with them - can't wait for my contract to end. I will defiantly be taking this up with the ombudsman.”
