I've had a frustrating experience with Origin Broadband. After my final invoice was paid and I wanted to cancel the account, I noticed multiple additional charges that were never authorised, including three separate fees and a mysterious charge on top of the regular monthly fee. Despite emailing them to dispute these charges and clearly stating I did not authorise any further debits, I received no response whatsoever. It’s unacceptable for a company to apply fees without consent, especially after the account was settled, and then ignore follow-up communication. Poor customer service and billing transparency. I'm glad I cancelled that plan at the time.