Origin Broadband Reviews

Name: Origin Broadband
Rating: 1.31

1.3 Rating 200 Reviews

7 %

of reviewers recommend Origin Broadband

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Metrics

1.3

Based on 200 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Origin Broadband 1 star review on 23rd February 2023

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Internet works fine until it doesn't then you're left to navigate the very limited information origin has available. Operating hours are 8am to 6pm. Good luck to you if your internet drops out, outside those times”

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Posted 11 months ago

“Have fibre to the house new estate yet Origin Broad band is very slow and frequently drops out requiring daily modem resets. Also they failed to keep my 12mth bundle discount after changing addresses just 3 months into my contract which seems to hard to rectify. Looking at changing B/Band providers.”

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Posted 1 year ago

“Whoever on Origin broadband since they change provider should check their invoice if they are paying extra every month compared to new customers. They're charging $6 extra off me for the same plan since then, still wanna claimed they are giving me loyalty offers after I called and asked. Also put me on hold Multiple times cause the guy cannot make decisions. This is really ridiculous.”

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Posted 1 year ago

“Purchased and paid upfront for an 18 month 67mb Origin Max & Line Rental fibre contract with Origin. All went smooth and was very happy up until month 16 when they decided to charge me £184.99 for a new Origin Fibre & Line Rental 35mb despite the fact I am still on the 18 month one. I subsequently contacted Origin customer services to dispute this and was told that they would refund the £184.99 within 30 days. Yes you guessed it ... 30 days later I'm still waiting and have now had to threaten them with legal action in order to get my money back.”

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Posted 4 years ago

Origin Broadband is rated 1.3 based on 200 reviews