Origin wrote to my son last month and advised that they needed to upgrade his router which will be up and running from May 16th 2025,( he’s been with sse for several years then OVO without any issues) however since the apparent upgrade he now has no internet service this is now two weeks without internet, Back in March he was over charged to twice the price for the month with no explanation, we have tried contacting them by phone but as he reached number 25 in the queue it suddenly dropped back down to number 45! This happened on two different days and two separate phone calls absolutely disgusting service and to think they’ll even charge him to cancel his contract when he finally switches to another company