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Origin Broadband Reviews

1.3 Rating 200 Reviews

7 %

of reviewers recommend Origin Broadband

Company Reviews

1.3

Based on 200 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Origin Broadband 1 star review on 23rd February 2023

Origin Broadband 1 star review on 30th June 2022

Origin Broadband 1 star review on 9th May 2022

Origin Broadband 1 star review on 9th May 2022

Origin Broadband 1 star review on 27th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst Internet Service Provider on the planet....! After experiencing MANY NBN outages, called up Origin only to be told each time that there was NO NBN outages and it was a fault at my premises. EVERY time this was incorrect... Just had another outage lasting more than 3 days....Origin made formal appointment and was instructed to remain at home on a particular day. When no one showed up, I called and was told that the NBN appointment had been cancelled days earlier but Origin did not bother to tell me..... Previously, Origin did not bother to tell me about PLANNED NBN outages, so was unable to work for days due to their "oversight". The level of Service is the WORST I have EVER encountered!!! Do NOT sign up with Origin Broadband ....even if it is for free!!!”

Posted 1 year ago

“The worst of the worst and should be avoided at all cost!!! Such a waste of time and money.. cancelled after a month still they kept charging me. All they do is making false promises and keep taking your money.”

Posted 1 year ago

“Bad customer service”

Posted 1 year ago

“Have fibre to the house new estate yet Origin Broad band is very slow and frequently drops out requiring daily modem resets. Also they failed to keep my 12mth bundle discount after changing addresses just 3 months into my contract which seems to hard to rectify. Looking at changing B/Band providers.”

Posted 1 year ago

“Appalling internet and customer service! The service promised was not delivered at all ! Cancelled service as they could not resolve the 1998 internet speeds then they charged me for cancelling the service! DO not waste your time!!!”

Posted 1 year ago

“This company is an absolute disgrace They have the worst customer service ever Have not had any internet for months and the alarming thing is … they don’t care Have had so many issues with them , now in the hands of the ombudsman Do not sign up for this dreadful company”

Posted 1 year ago

“Whoever on Origin broadband since they change provider should check their invoice if they are paying extra every month compared to new customers. They're charging $6 extra off me for the same plan since then, still wanna claimed they are giving me loyalty offers after I called and asked. Also put me on hold Multiple times cause the guy cannot make decisions. This is really ridiculous.”

Posted 1 year ago

“I moved to Origin because they offered fast service and low price. But I extremely regretting my move to Origin. Sometime I can't do my job properly because of very slow service. I don't know what to do? waste of time and money. strongly unrecommended otherwise we will regret like us”

Posted 1 year ago

“Worst customer service available, will not provide assistance and help of any sort. Twice now they have failed to perform an action request, stating policy and alike, completely disregard Australian consumer laws.”

Posted 1 year ago

“Absolutely the broadband worst service I have ever experienced.”

Posted 1 year ago

“It was a huge ordeal to get connected, 2 years on I have dial up speeds. ... Download capacity forget it...I can't even download apps on my phone anymore”

Posted 1 year ago

“Had to call them because they didn't send the NBN HFC modem. We thought because we had Origin energy, choosing Origin Broadband would just make sense or something. Also had to call them to get the bloody thing working even though they said they'd handle it all by themselves. Don't even bother with them if you're gonna play online on anything or use some kind of real time service (something like Remote Desktop). They have CGNAT forced in their network and you cannot opt out of it which causes serious issues for stuff like that. Wii U and Nintendo Switch online are literally unusable and other games have really high latency despite playing on local servers (Tested with Fortnite, has over 200ms ping on Oceania servers at *all* times). It's been like 6 days and I'm already gonna cancel my plan with them. Do yourself a favor and use another provider. I'd personally recommend Vodafone. Origin should just stick to what they do best: Energy.”

Posted 1 year ago

“modem arrived 28/05/2022. still waiting for connection.multiple premisses of call back. non received sop far would strongly recommend using any other provider. Colin”

Posted 1 year ago

“So i started using origin broadband since 2 months, ever since i have been experiencing very bad signal. A technician has came to check the issue and he found a problem in our area connections.. so today i called the customer service to check the issue again, he was not helpful at all, saying that because the router is in the garage the signal is bad.. so i explained that even in the garage there is no internet connection. Then he refused to send anyone to check it.. when I asked to cancel the subscription he was like “110%, do you want to cancel it tonight?” … what a good service!!”

Origin Broadband 1 star review on 30th June 2022

Posted 1 year ago

“We’re lucky to have one day of internet, it’s always dropping out. So annoying!”

Posted 1 year ago

“Very slow and so regret”

Posted 1 year ago

“Actually everything from the beginning went wrong. I have never had such a crappy experience in my whole life. Some how got rid of them in 2 years because of their crappy 2 years contract. Not at all recommended. If have no internet broadband in your area other than origin, and you are about to die, still I will not recommend origin, you can still peaceful die, than these guys crawl into your life and make it horrible. Customer service 0/10 - there is no a thing called handover, saving communication in notes , nothing. Price 2/10 - there are other providers , but just that there was no one my rural locality Delivery - 0/10 very bad internet service delivery, no communication , nothing Returns and refunds - 0/10 no confirmation email saying that my complaints has been registered. I spend more 3 hours on the phone , no complaint registered no refund received no communication at all. I have also forwarded complaint to consumer quote. I have not received my refund yet.”

Posted 1 year ago

“I should have read these reviews and understood what a deplorable rubbish service origin’s internet service is. DO NOT DO NOT Sign up you will be in a world of misery where you realise even if they are cheaper having absolutely unreliable service which is hardly ever available, continuous drop outs, buffering having to reload is absolutely the equivalent of having no service and being charged for it! Pay the higher prices and at least get what you pay for a reliable service especially as so Many of us are dependent on the internet . Stay away from origin internet absolutely unethical of them to offer this rubbish service and take people’s money for it they should be shut down by the telco ombudsman!”

Posted 1 year ago

“After months of being charged despite ending service and using another provider, they sent me someone else's invoice!! It showed they'd done the same overcharge to the other customer too!!! SERIOUS DATA BREACH!!! THATS A COMPANY CLOSER! Happened around same time as receiving these Migration emails....”

Origin Broadband 1 star review on 9th May 2022

Origin Broadband 1 star review on 9th May 2022

Posted 1 year ago

“BEWARE BEWARE AND PLEASE BE AWARE!!!!! This company is extremely misleading, dishonest and totally all the staff members are incompetent to deal with. Had internet connection that wasn’t reliable after numerous complaints from the public.... they migrated their services to Aussie broad band once this migration occurred without our consent our landline number. was inactive with them and had to fight with them on a daily basis to have our landline number resolved for an entire 4.5 months until it was resolved !!!!! Take your hard earned money elsewhere this company needs to get shut down and all staff made redundant for not caring on their work. I would not never recommend them !!”

Posted 1 year ago

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Origin Broadband is rated 1.3 based on 200 reviews