Origin Broadband Reviews

Name: Origin Broadband
Rating: 1.30

1.3 Rating 232 Reviews

6 %

of reviewers recommend Origin Broadband

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1.3

Based on 232 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Origin Broadband 1 star review on 18th February 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been with Origin (previously SSE for 4 years) for nearly 5 years. Came to renew time and i was very happy with the service level and broadband speed i had previously been receiving. I renewed my Broadband service with Origin for £23 a month. Even though i was happy with the current speed of my broadband, i was told that the speed would in fact be faster. within a week of renewing my 2 year contract, the broadband speed reduced significantly, to the point i was even unable to watch Prime movies. Called them immediately and explained that the customer service rep had misinformed me about the speed of the broadband i was receiving. They apologised but said there was nothing they could do, as i was in a contract. I even offered to pay a higher monthly fee, so i could at least watch prime, but they said i was already receiving the maximum broadband speed that was available. i am now stuck with this service for another 16 months and to top it off, they charged me £51 for my February bill, when my contract is only £23. Something to do with "fair line rental charges". Currently waiting on the end of a long phone queuing system to them to ask why i have been overcharged. I'm So Pi**ed off with them - can't wait for my contract to end. I will defiantly be taking this up with the ombudsman.”

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Posted 11 months ago

“I can not wait for my contract to end with this unbelievable ignorant company, today they charge me£52.40 for my broadband for this month bill instead of £23 a month which states in my contract of 23 pound a month, had to phone them today it took an hour and a half for them to answer the phone, I certainly won't be renewing my contract when it comes to an end how do they get away with it appalling service and appalling customer service”

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Posted 1 year ago

“Since day one very bad and useless customer service.”

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Posted 1 year ago

“Would give 0 stars. Never works and rude arrogant service”

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Posted 1 year ago

“Don’t wast 2 days like I did trying to swap over to these clowns. Promised the world and delivered me a $5.46 bill with no connection and 6 hours of my life I will never get back! I was Passed from technician to technician for 2 days! Finally cracked it canceled my account and switched to superloop who within 1 hour had me connected to the internet without me having to even log into my router! Don’t waste your time!”

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Posted 1 year ago

“Diabolical internet connection numerous phone calls and still the same!”

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Posted 1 year ago

“Poor customer support and was also told I would get 12 months free paramount plus but only got it for 1 month and no one will help me they just keep transferring me and wasting my time do no sign up you will be ripped off and scammed”

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Posted 1 year ago

“I have requested to close my account with them as I needed to move out, I gave the notice period for more than a month. They have responded saying they closed my account however, they 2 months after they closed my account they were continuing charging me. I have requested my refund, they took a while and proceeded with my return. Another month came and they charged me again a different value, suggesting they would credit my account with the value, I got back to them saying my account was closed so there was no reason to credit an account that I did not have anymore, and requested the return. It took more 2 weeks for the return to be processed. This company is unreliable, questionable and not transparent at all.”

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Posted 1 year ago

“Keeps dropping my Internet for a few hours in past few months. Never used to happen.”

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Posted 1 year ago

“I hope I can make 0 or -100, it is very bad company, I paid $400+$64, and it is 10 days, there is no internet connect at all, and no one could tell me when it will be good. Never choose this worst company again.”

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Posted 1 year ago

“BEEN A LOYAL CUSTOMER FOR OVER 2 YEARS-MOVE BANK SERVICES AND ALL HELL BREAKS LOOSE. YOU TAKE JAN 2024 PAYMENT THEN NOTHING,WHY? THEN I GET A STATMENT SHOWING NO PAYMENT TAKEN FOR FEB, MARCH. CANCELL SERVICES AND D DEBIT. YOU OFFER NO REASON ON PHONE CALLS ,POORLY SPOKEN ADVISERS AND CHANGE THEIR MINDS ON PAYMENT WHEN I REFUSE, OFFER A CHEQUE NO WANT D DEBIT .NO I SAY. CREDIT CARD REFUSE THAT . WANT EXTRA PAYMENT REFUSE . OFFER 3 MNTHS ONLY £104 -55.[TAKING MY COMPLAINT TO THE COMMUNICATIONS OMBUDSMAN]DONT NEED THIS STRESS ,WHILE IN CANCER TREATMENT.GALD I HAVE TERMINATED MY SERVICE AND TRUST PILOT INFORMED.LIKE MANY OTHERS I SEE.”

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Posted 1 year ago

“Didn’t disclose $20 shipping fee Start Charging as soon as you get modem even if you have not even used yet Tried contacting via chat, took three days to tell be they don’t have me in file There is a reason why they all reviews are giving low stars Don’t bother”

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Posted 1 year ago

“I can’t believe how bad the internet speeds are with origin. I kept upgrading to a faster speed and nothing changed I just changed to telstra and it is crazy how fast they are in comparison and i saved $20 a month Origin is in the stone age”

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Posted 1 year ago

“Unbelievably ignorant of client needs. Refuse to send IT someone to fix the problems foisted on disabled seniors after months if incompetent mish mash drivel over phone Don't intend to refund six months backpay for not delivering contract promises. Cannot answer any questions raised why no internet connect when initially there was a connect. Always talking to the staff without power and authority without going up to management to solve easy issues. This has a scam element to their spurious outfit for not refunding long overdue return bill payments. Not sending IT personnel to fix problems. Insist on high tech. Instructions over phone that were incorrect by dozens of staff individuals. Not a clue. Talked in circles for months with huge turnover of ill informed bottom feeders told to hold off customers wanting their money back or it most certainly seems that way. Origin Broadband you have a rating minus 0 from me. It's about time you are investigated as it is apparent you have seriously damaged everyone OB have flexed their muscles with. Read others shocking reviews not yours. It is catastrophic and you should not be allowed to get away with your massive deceptions.”

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Posted 1 year ago

“I have had a letter off this place saying my contract due for renewal which is odd as I have been with sky for years !! I checked with sky my contract has not changed so seems to me this is a scam ? Has anyone else had the same thing happen”

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Posted 2 years ago

“Do not deal with this company recently asked for a 5g service to be done at my home I told them I didn't want nbn so they send me a nbn box rang them it was wrong I couldn't use this so then they go on saying I have to pay so I did then I get knocked back coz they couldn't provide me with my service so I asked for a refund they only gave me not even half a refund they are liyers and like to scam people I want all of my money back you are a bunch of tosses go else were people origin are incompetent not only that they give ur information to other sectors in origin had phone calls from origin energy I've never had electricity through these Muppets yet they ring me 2 days after joining with them saying mu bill was late go away origin your idiots”

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Posted 2 years ago

“They blamed openreach for poor service then I switched provider at the end of my “contract” and it’s all sorted. Operators are rude and don’t know their own so T&C’s and therefore provide you with false, contradictory information. There’s clearly a lot of frustration as you can hear other operators shouting on calls (presumably at clients) in the background. Their email comms are also deceptive and misleading. They conveniently can’t find emails sent to them and as non-UK agents don’t seem to understand basic english phrases. Avoid if you don’t want to get fleeced or endure frustrating calls with long holds! I’ve since switched and my line is better and happily deal with friendly, UK-based agents.”

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Posted 2 years ago

“Ditto to every comment made by previous customers , AVOID !”

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Posted 2 years ago

“I wish I could rate zero to. I've only been with them for a month and the drop outs are daily. I am on the phone to them nearly every day. They organised an NBN tech to come to my home today who did not arrive and I wasn't advised. So waited home for nothing. Have just spent 40 minutes on the phone to get today's problem fixed and was told to monitor for 24 hours and call back with any issues and would then have the issue raised back to NBN.....what the hell for!!! I'm now going to call a recommended provider and won't be paying any outstanding money as I'm not paying for service I haven't received.....don't bother save yourself a lot of stress and frustration”

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Posted 2 years ago

“Broadband frequently cut out. Reported, no response. Cancelled, paid final bill. told it would take a month. Received an email saying I still owed money. Disputed it, still no response. Terrible service all around, avoid at all costs.”

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Posted 2 years ago

Origin Broadband is rated 1.3 based on 232 reviews