BEEN A LOYAL CUSTOMER FOR OVER 2 YEARS-MOVE BANK SERVICES AND ALL HELL BREAKS LOOSE. YOU TAKE JAN 2024 PAYMENT THEN NOTHING,WHY? THEN I GET A STATMENT SHOWING NO PAYMENT TAKEN FOR FEB, MARCH. CANCELL SERVICES AND D DEBIT. YOU OFFER NO REASON ON PHONE CALLS ,POORLY SPOKEN ADVISERS AND CHANGE THEIR MINDS ON PAYMENT WHEN I REFUSE, OFFER A CHEQUE NO WANT D DEBIT .NO I SAY. CREDIT CARD REFUSE THAT . WANT EXTRA PAYMENT REFUSE . OFFER 3 MNTHS ONLY £104 -55.[TAKING MY COMPLAINT TO THE COMMUNICATIONS OMBUDSMAN]DONT NEED THIS STRESS ,WHILE IN CANCER TREATMENT.GALD I HAVE TERMINATED MY SERVICE AND TRUST PILOT INFORMED.LIKE MANY OTHERS I SEE.