Signing up to this company was a big mistake. The service is inadequate. I wished that I had stayed with Sky. I was looking at cheaper options and thought that this was a good move at the time. The Internet service isn't very good and when I have contacted customer services I have been told on several occasions that a new router will be sent and this could possibly solve my problems. I've given up on making yet another call and being fobbed off. I just have to accept that the company does not deliver and I will soon be out of contract and will return to Sky or Virgin rather than some cowboy tin pot company. Please spare yourself the aggro and avoid this company. I ironically read poor reviews and stupidly ignored them.