Had to call them because they didn't send the NBN HFC modem. We thought because we had Origin energy, choosing Origin Broadband would just make sense or something. Also had to call them to get the bloody thing working even though they said they'd handle it all by themselves. Don't even bother with them if you're gonna play online on anything or use some kind of real time service (something like Remote Desktop). They have CGNAT forced in their network and you cannot opt out of it which causes serious issues for stuff like that. Wii U and Nintendo Switch online are literally unusable and other games have really high latency despite playing on local servers (Tested with Fortnite, has over 200ms ping on Oceania servers at *all* times). It's been like 6 days and I'm already gonna cancel my plan with them. Do yourself a favor and use another provider. I'd personally recommend Vodafone. Origin should just stick to what they do best: Energy.