I wish I could rate zero to. I've only been with them for a month and the drop outs are daily. I am on the phone to them nearly every day. They organised an NBN tech to come to my home today who did not arrive and I wasn't advised. So waited home for nothing. Have just spent 40 minutes on the phone to get today's problem fixed and was told to monitor for 24 hours and call back with any issues and would then have the issue raised back to NBN.....what the hell for!!! I'm now going to call a recommended provider and won't be paying any outstanding money as I'm not paying for service I haven't received.....don't bother save yourself a lot of stress and frustration