Terrible service. Self meter read app had been down due months. Finally working again so put in a self read, they did not process it so contacted them. They refused to use it because it has been too long (I was wanting to pay more as I had used more than there estimated and just wanted to pay it to catch up), they said someone would have to come out and do a read. But could not give me a day, just told me they needed clear access. Not possible without staying home and putting 2 golden retrievers inside and unlocking gate. They could only tell me a week. Like I’m supposed to stay home and not leave the house for a week. Changed companies who could give me a day to come to a read and offered to install a smart meter, next minute I’m getting emails saying they are adjusting my last bill using my self meter read. Which they refused to use while I was a customer with them. Truely terrible service.