“I am on a pension and was short a small amount of money to pay the account. The daily harassment was ridiculous. I owed them $50 and they called me five days a week and sent texts and emails continuously. They threatened me with collection agencies if I didn’t pay. I left after the first month. The worst company I have ever had the misfortune of dealing with.
Save yourself a world of headaches and avoid them at all costs.”
“Thank you Gold.
I spoke to a an absolute switched on and emotionally intelligent person on the phone ,named Gold .
This phone conversation was very scary for me because of my situation . I’m grateful for how understanding and adaptable approach was very professional. I am in the fragile mental pl , avoiding and hiding from the parts of my life that I neglected. Yet it wasn’t as scary.
That was an excellent customer service skill and deserves 10 stars , acknowledgement/recognition and a promotion 👍🏻👍🏻👍🏻”
“I have to say that my interaction with one of the support staff was less than satisfactory.
I felt a little shouted down when I was discussing the disconnection at the current property and reconnection at the new. From a customer service perspective, it was rude.
Furthermore, when I asked a simple question about the cooling off period, he promptly pointed out that it's an embedded network, suggesting that I was stuck anyway. This did not answer the question I had, and secondly, it is possible to break away from a less-than-satisfactory service provider in an embedded network in Victoria. This staff member should be educated about what determined clients are able to achieve in an embedded network.
Was quite animated only when trying to upsell internet connection - don't think so my dear.
Lodged a formal complaint via the website. The kind of form you fill out and receive no email confirmation (always keep screenshots). The form said up to 5 days for a reply and that has come and gone. I don't mind indifferent customer service if the provider is the cheapest on offer - there are tradeoffs. But compare.energy.vic.gov.au tells me that they are not, so no excuse. Dropped my rating to one star.”
“I cannot believe the level of incompetence and utter disregard for customer service that Origin Energy has shown. It has been 6 weeks since we were told that a technician would come to resolve an issue with our power supply. Originally, we were told someone would arrive in 3 weeks – that was a lie. Every single time we call or email, we're promised that a technician will be in touch the next day. Guess what? They never show up. Not once. Not ever.
We’ve tried everything to get a response, and each time we are met with nothing but empty promises. This is a total joke. I cannot express how frustrated I am. It’s utterly disgraceful that a company with so much power in the energy industry can operate with such negligence and disrespect for its customers.
My next step is to contact the Energy and Water Ombudsman. If that doesn’t get their attention, I’ll be more than happy to pursue every available avenue to make sure that no one else has to endure the misery I’ve experienced trying to get help from this so-called company. If you're considering Origin Energy, run the other way. They’re untrustworthy, unprofessional, and completely unreliable.”
“I have been with Origin since there were dinosaurs - I have no problem with them as an electricity provider, however, they recently reduced their 4c per litre fuel discount to 2c if used together with the W'worths Rewards 4c discount.
I go to a lot of effort to patronise W'worths/EG fuel outlets Aus wide to achieve the combined 8c discount, but not so much anymore. I can get 4c off with RACQ & 6c off at Freedom, so why bother ???”
“I'm not recommending Ogrin Energy for any. I used this nearly 6 months and during that time my Electricity and gas bills were unnecessary high. 30 days Electricity was nearly $300 every month. Gas bill for 60 days was $300 to 400.
The customer service is very bad.
Then I changed the Service provider and now and my Electricity bill for 30 days is less, and $100 and Gas bills are less than $200/- . I do not understand how did the Ogrin energy charge so much of usage previously and because we use the same usage. So shocking that the way Origin energy is doing business, and the prices are very high.. Not recommend that for any.”
“After many days of me ringing no one did what they said they would. Luckily after many attempts to solve the problem l got Matthew who very quickly solved the problem thanks I can now relax.he then rang me the next day to follow up Matthew was the best.judy.”
“My experience with the shady firm has been really disheartening. I made a lousy investment with them. They made it hard to trust them because they are constantly requesting taxes and more deposits. It's critical to spot telltale indications of frauds, such as exaggerated claims and a lack of openness. Thankfully, C O V S E C L T D . C O M guided me through the difficult process of receiving my money”
“I was duped by this firm, which stole my hard-earned money. To be quite honest, it was difficult for me to approach several reputable recovery companies to ask for assistance in getting my money back. Fortunately, I was introduced to a tech recovery agent Mrs. Linda Smith , I nearly believed I had lost everything until I contacted her and she assisted me in recovering my lost assets in just 48 hours.
Contact email: lindasmith17042 @ gmail . com
WhatsApp: +34 ——612 —— 44 ——23 ——45”
“I have being founding it so difficult ever since I have invested all my money on this broker, I never believe that is was a scam, but all thanks to "Mrs, Linda Smith" for helping me recover all the money that I invested on the this broker. you can also contact them if you are founding it so difficult to withdraw the money that you have invested on any broker or you are being SCAMMED before on any broker, you can also contact them, so there can help you out.. EMAIL ::(lindasmith170411(@)gmail.com) ......WHATSAPP:: +34__(612)__44__(23)__45 They are so fast and reliable 100% sure.”
“Was with Origin Energy for over 12yrs July get this rather expensive electricity Bill for a month over $100 a week! $431 for a month highest bill ever! Changed providers after that bill! Now November they want another $56 for 3 days of usage! (Final bill apparently) 4 months later utter joke..
No customer assistance at all
Avoid this Povider at all cost!”
“They are a bunch of scammers, ripping people of, pushing electricity bill up without reason, having the same usage as previous months just to get the $1000 government grant! Do not do business with them”
“I got a 40% off 45kg gas bottle from origin. I was happy to get that and i ordered one from them before ordering i asked them how much would that 1 gas bottle cost me in total and they said $109. I ordered that cause it was cheaper.
And after a week i get another invoice from them Asking me to pay extra $47. I was confused and called them to know why was i getting another invoice to pay. The receptionsit over there told me that it is written on the “terms and condition” when i opened an account with them. What the heck was that.
Stay away from Origin. They are freaking scammers.”
“Just got hit with 6 months of electricity bill happen same time last year. ONVD WAS BAD ENOUGH. YETYOU HAVE DONEC. IT AGAIN. They didnt sent out quarterly bill. Had nothing.but. probs with bills after solar installed by 3rd party. I HOPE SOME. ONE READS FROM ORIGIN
BECAUSE IM FED UP YO THE. TEETH. YOU DONT LOOK AFTER YOUR CUSTOMERS. NOR. THE ELDERLEY
WSS. .A LONGB TERM CUSTOMER. .IM DONE LOOKINB ELSE WHERE FOF RETAILER ABSOLOUTLY SHOCKING JUST IMAGINE.BEINB HIT WITH A $ 997 DOLLAR BILL BECAUSE OF THEIR BUGGLING NEVER BEEN IN DEBT WITH THEM AND ALWAYS WAS IN CREDIT”
