“Corrupt! Would give 0 stars if possible.
Long story short. I moved 8 months ago. I changed energy providers at the same time, and im still getting bills.
Also just for reference, I gave them a months notice of the account closure and move out.
So Origin "lost" my account credit and continued charging me even after having closed the account. I went to the ombudsman, who forced them to issue the refund (of several hundred) and close the account on the correct date. Now 8 months on, I don't have an account, login information nor do I live at that property. And yet! I am still getting sent bills, and because the account and I quote "is not available as it's on our old system" they won't do anything except transfer me from foreign (Singapore) "customer service rep" (more like customer harassment rep) to another. They refuse to assist me unless I provide all my information including my CURRENT address which has never been associated with them in addition to the entirety of my personal information (email, phone, date & place of birth, bank details, current address and details of any other residents).
Bottom line don't use Origin they are scammers and thieves.”
“Terrible systems and bill estimation. We are having to call Origin every quarter to reassess our bill as they cancel the in-person meter reads and way overestimate our energy/gas usage. Last quarter, our energy bill should have been $300 and we were charged over $1500 worth of usage. We are told every time to submit our own reads, however, the self-meter reads are continuously invalidated. This has happened since we opened an account with them 2 years ago. I would love to stay with them if this could be rectified, however, this occurs every time.”
“Wanted to give zero but no option . This company has become cheats !!! We have solar and our bill was $1000!!! Our bills never been this high ever !!! We also had no kitchen for one month!! As we pulled out our old one and getting a new one so we had literally no appliances for the whole month if not more . They tried to blame it on the appliances then when I told them we have none they tried to blame it on the cabinet makers drill ! He had battery one ! They even admitted it was extremely high than it’s ever been . We did the meter reading and apparently it’s correct which I’m not buying into . I will have to contact someone else about this as it’s robbery and not everyone can afford this as we barely can either . Amd solar only took off $100 , so bill would of been more . Will be changing companies and I think these people are trying to fill their scamming pockets while people struggle to pay their bills . I think if everyone didn’t pay their bills and make them go bust to see how it feels to scrape around to pay for something they hardly used . My Aunty her bill was $900 but they run their heater day and night and have no solar panels . This company is becoming a fraud ! Go elsewhere !”
“We put a online request to get a quote from Solar panels from Origin. Soon after the salesmen kept calling 2 to 3 times, MARTIN, JONNEY... all personal details and data was taken by JONNY. Later once the customer asked for a quote, JONNY hang up.
These are cons of the earth just interested in just sales.... $$$$ not the customer...
They lie, no team leader available ..just a bloody joke, abusing the government's solar panels rebates and incentives ...to scam the public....”
“My neighbour asked for electricity for his new house four days ago. His household includes an elderly woman a child and his wife has dyalisis at home. She absolutely need power on for medical reasons. Afree many calls nothing has been done . Should my friend's condition deteriorate Origin will be liable for its lack of duty of care.”
“Been running around for 4 months since iv got a bill with a different address and they have done nothing till now to provide a correct bill and address. Worst energy provider. 😔”
“I have embedded a network with the origin, and I have installed 6.6kw solar panels(for $3000), I was paying $160 per month and now I'm paying $75 per month. It's ridiculous compares to what my friends were getting($10 credit per month, with more tenants). On top of that, they didn't activate my solar panels after 8moths they were already installed, meanwhile, I had to pay for electricity without my feed-in tariff. No compensation was accepted at their end. among numerous other headache issues. I had to call them every day for over the past year to follow up on the solar application and incorrect bills, all I got was pushed around between departments and never responding email from the solar team department for 8 months, also with rubbish like, "it's been escalated", "Please wait patiently your issue will be resolved soon" and most of all "I have passed this to my supervisor he will be following up with u". anyway I got none of that they promised. After over a year of hair pulling struggle with Origin, I decide to share this with those who it may benefit. Hope nobody has to work full-time, be with their family and have to deal with this nonsense on the daily basis.”
“I have been sent a bill for $6,184.41 for an empty office due to COVID with a 13.3KW solar system that usually has a tiny bill or a credit. I contacted Origin a couple of weeks before it was due and they agreed it was an error and that it'll be sorted. What Liars!!! they did nothing at all, and despite calling and calling them they simply say we're looking into it. Meanwhile I'm receiving overdue notices and my credit rating is being shot to pieces. These people do not care and do not understand that demanding money like this when they admit it is as an error is a form of extortion - but they just don't care. So, if you get a fake bill from Origin be prepared to call your lawyer and spend a small fortune having to sue them!”
“Customer service is woeful when there’s a fault on their behalf. They are only interested in sales. My electricity has been accidentally disconnected twice in 12 months. Whenever you call or email you get a new customer representative in another country who has no clue what is going on. It’s been dragging on for 6 months and you never speak with anyone who can actually resolve the issues. There’s no escalation process or system to their customer service. The only way to progress is through the ombudsman which shouldn’t be required to solve simple errors on a large companies behalf. The amount of time lost over 6months is ridiculous. I’ve dealt with other big companies in the past and Origin Energy are by far the WORST. Avoid at all costs”
“Worse customer service line I have ever come across in my 35 years old doing business....I waited for 40 mins to get through then was told I had to be transferred and waited another 40 mins......my god never again.....
Joe”
“I have been a loyal 10 year plus Origin Energy customer. I moved house in January from Sydney to the Gold Coast. Spoke to Origin and organised the move, cut off dates, gave them my new address etc. Turns out that despite confirming the new address details, Origin have sent the old bills plus the new bills to the old address, even though they have my new address and have turned on the power and gas on. As a result, I now have a default listed on my credit rating. I have spoken to various Credit Repair firms who tell me that Origin are the WORST company to deal with, completely unethical and unreasonable. I have emailed all levels at Origin, every time I contact them, they refused to acknowledge that I gave them my new contact details and they have set up a new account in Qld. I will have to take legal action and report them to the Ombudsman to get my credit rating restored. So much for customer loyalty. Would never deal with them again.”
