Disappointing to say the least. I purchased some boots from Oswin Hyde’s website. Upon arrival, although each individual blemish was relatively minor…. The boots were covered in faults and damage. I have attached images. Approached their customer services on WhatsApp and although they made their apologies, I was merely told to return them and request an exchange. Now, I do not expect any form of good will as it has not personally inconvenienced me…. However it is somewhat insulting that they would send out a substandard pair of boots and not be ashamed as a company that this has happened, without looking to rebuild their name rather than just chalking it up to bad luck on this occasion. These boots should have never made it to me in that condition in the first place. And the customer service, in my opinion could do with a little more desire to rebuild the company’s image. Honestly…. Would I buy something from here again…? Highly unlikely because I can’t be confident an item received would be ready to wear should I need it for an up and coming event. Update….. replacement pair have a reasonable size blemish on the toes which shows up really well! Sending them back and washing my hands of this company