Unacceptable, Unfeeling Service. Last Tuesday I ordered a large Funeral spray for my best friend to specifically be delivered the next day, Wednesday to stay with & then go with the casket to the gravesite this Friday morning for an 11 am gravesite service. I noticed on Thursday that my order was "in progress" so I called them at 8:30 am this morning, Friday and they told me that the order was to be delivered this morning at 9:30am. I told them that I didn't authorize this and they said they would investigate and apologized. They called me back at 5 pm to say that their staff person had called the funeral home on Tuesday & checked on the funeral time & proceeded to change the date and time. I was not asked nor notified of this change. I was unable to attend the service so having the flowers with the casket for 2 days was important to me. This has added to my distress & sadness. I will not order from this florist again.