I made the mistake of placing my order before reading these reviews... Never again. The order was placed well in advance in time for Valentines Day. The flowers never showed up. I tried contacting the company via phone and e-mail several times throughout the day just for a status update, but I guess they don't have a single person working the phones or handling any sort of customer questions. I waited and waited and waited and the bouquet simply never arrived. I've followed up several times the next day and have still not heard anything. Based on the reviews below, these guys clearly do not care at all with how they impact Valentines Day for anyone else. I'd highly recommend looking for another Florist before making the same mistake I did.