Ottawa Flowers is my go to and I have always been extremely pleased until today. A delivery was made however the recipient wasn't home. As I couldn't be reached immediately, the driver left a voicemail asking if he could leave the arrangement with a neighbour as he didn't want to leave it outside in the cold. I returned the call as soon as I was able to, to learn that the arrangement had been returned to the shop. I recieved a call from the shop stating that they could re-deliver it again but I had to now pay for delivery. I was not impressed given that this was not my doing. Perhaps the arrangement should be wrapped differently in winter if this is the case. Very disappointed with this. However, the recipient was extremely pleased with the arrangement.