I have used Ottawa Flowers before and they never failed, but this Mother's Day they failed me spectacularly. I received an email saying "Last Chance for Guaranteed Mothers Day Delivery" so I ordered immediately spending around $250 and requested before 4 pm delivery spending the extra to make sure my mother and grandmother get their flowers promptly. I was excited! I told my father in Ottawa (I'm in Vancouver) don't worry they shoukd be there before 4 pm. Then 5 oclock rolled by. I inquired and the dispatch gave me the drivers cell number. He complained that he had to go here and there and it would be a couple hours. Both my father and I were furious!!! The delay meant they missed their reservation. After dinner and a visit to my grandmother at her assisted living facility (empty handed) they arrived home. Still nothing. The delivery arrived at 9:30 pm!!! Five and a half hours past what I paid for!!! Dont tell me "Last Chance..." and then squeeze me in at tge end of the day ESPECIALLY when you took my money for expedited service which I then relayed! Complete EMBARASSING Nightmare. The flowers were beautiful though when my Father got out of bed and delivered to my grandmother at 11:00 pm.