I was pleased that the delivery arrived before noon - that was great. However I was disappointed that my order wasn't complete - missing the box of chocolate I paid extra for. I called the store and the apologized and said they would try and ship it out later in the afternoon. That wouldn't work as we were leaving after lunch. They are a 1 minute drive down the street and refused to send someone to deliver it immediately. I won't be placing an order with them again - lost my business. As a local florist they are about 20-30% more expensive than others, yet I chose to buy from my local florist. Things change.