If i had a chance not to give a star, I would. Poor customer service, poor quality, poor communication. I will share my story as I think i need to be heard. I haven’t seen my mother for 3 years and I wanted to do something nice and choose a good quality flowers with the service. As eblooms mentioned that they are “awarded flowershop in Ottawa” I decided to give it a try. Spending over 160$ on the bouquet, I was told my Mom will receive flowers in the morning. So guess what? It is 7 pm and yet no flowers. I tried to contact the store, but no answer, no one returning the calls nor answering my email. I contacted the life chat and Emily ( who I think should not be working in Customer Service) was very rude, did not answer any of my questions and at the end just disabled my access to the life chat. Well oh well. Im sitting here and hoping for the best. My first and last time having business with this company, and I will also assure my friends and family not to have any business with this flower shop.