Very disappointed Purchased a reel online , heard nothing for a week, I then contacted Ottos and got told there was an issue I called back the next day and was told the item was not in stock and I would receive a refund I then asked about the next size down which Also showed in stock, I was then told they were out of stock as well. Very disappointed which added extra stress to a recent fishing trip. The refund came back to my account fast without issue Overall after purchasing several items over the years. I’ve lost faith in the company and will Use local retail outlets in the future