Ordered a pop top van cover and when i got it it didn't fit our van even though our van was in the range of measurements supplied on your website. Also your add clearly stated the cover had a side opening. When I spoke to Daniel from your company he said the covers aren't suited to older vans and that some had side openings and some didn't. He also said he would organize a partial refund because the cover was not as advertised. A later email then advised there would be no refund. So your representative went back on there word. You the told Fair Trading that I simply "chose" the wrong cover. I dispute this as I said my van was within the measurements supplied for that cover on the website. You also said that my cover clearly stated that it was rear entry only. I dispute this as well. I still have a copy of the add that clearly state that the cover has a "side opening that can be used as a sun shade". Finally the cover rips as soon as you look at it. No wonder you get a roll of patch material with it, because you need it. The previous $100 cover from Aldi was better than this one. In short your service was underwhelming and your business practices questionable. And from looking at you Google reviews I am not alone in my opinions. I will never use your company again and will be sure to tell every one who will listen not to buy from you. You then have the hide to send my a feedback form.