Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.24

4.2 Rating 7,737 Reviews

80 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 15th March 2026

523

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took 3 months to come up with caravan awning accessories. After a few weeks they no longer answer phone follow up. Directed to email enquiries only. They don't answer them either. Had to drive 120 ks to front them face to face. Still took another couple of weeks. A friend who is an accountant said this is symptomatic of a bankrupt operation. Need I say more.”

Helpful Report

Posted 8 hours ago

“We ordered some products through Outback Equipment on 10/9/26-we were then informed on 16/9/26 that some of the products were not available at that time-we then decided to cancel our order to obtain elsewhere and asked for a refund on 21/9/26- it is now 30/10/26 and we STILL HAVE NOT RECEIVED OUR REFUND after numerous emails to you and unable to get in contact over the phone and also asking to please escalate or be able to speak with management. I find this unacceptable as a business and would like some contact other than emails to get our money back which has now been over 7 WEEKS.”

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Posted 3 days ago

“I cancelled an order due to a lengthy delivery timeframe and was advised I would receive a refund. Over one month later, I am still waiting on the refund. This is ridiculous”

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Posted 4 days ago

“After some reasonable service over the past two years I experienced the worst possible service recently. They did not return calls, would not take calls and did not respond to five emails. The only course of action was intervention by the Office of Fair Trading. I will never use this organisation again.”

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Posted 6 days ago

“Ordered 1/7/26. Still waiting on stuff. All correspondence has stopped especially now I want a refund.”

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Posted 1 week ago

“Terrible customer service experience. I ended up cancelling my order after 5 weeks of waiting for a hose adaptor for my van with no comms or explanations. When I sent an email labelled urgent requesting updates it took 3 days to reply, only to be asked for an order ref that was already in my email. I expressed my disappointment and requested they cancel the order, didn’t even get an apology at the end of all that. I just hope the refund doesn’t take 5 weeks… Never again!”

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Posted 1 week ago

“Can’t understand how your average review is so high. Disgraceful. No wonder all your emails insist on customer behaviour. All your customers are frustrated.”

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Posted 1 week ago

“Stay away at all costs, delivery and dispatch times are a joke, ordered over 3 weeks ago and still heard nothing about a dispatch date. They advertise a 1-6 day delivery time but in the fine print this is only after item has been dispatched. There is a reason they have closed their phone service centre. After talking with other people, this isn't an isolated incident either.”

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Posted 1 week ago

“BUYER BEWARE! Parts never showed up. Calls and emails unanswered. Waste of time. You guys are a great example of how not to do business.”

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Posted 1 week ago

“Didn’t send item and no contact”

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Posted 2 weeks ago

“Hi, I am just writing to enquire about my refund. N1378938. It has now been over 3 months. I really cant understand why myself and a lot of others are not receiving there refund for goods not sent. Please address this.”

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Posted 2 weeks ago

“10 weeks ago I ordered a do35 v3 dust cap and boot which I paid for express delivery. Despite several attempts to find out when I could expect to see my purchase I have still not received a response. Given I have not received the product I have just received one that I purchased through eBay which was delivered in 3 days. I am now requesting a refund for the one I ordered from outback equipment which still has not been delivered delivered. I understand you may be busy but 10 weeks and still no sign of my order is just beyond comprehension . The most upsetting part is that I have purchased from you before and have had no problem.”

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Posted 3 weeks ago

“I purchased an item 4 weeks ago. I had the confirmation email and nothing since. No feedback despite numerous emails to their service email. Tried to ring the phone and its been shut down temporarily.”

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Posted 3 weeks ago

“Black listed! I will never buy off this mob again. It's been 9 weeks and I am still waiting for a part listed 1-2 weeks. I requested a refund so they accused me of being abusive and are now refusing to respond to successive my emails. Do yourselves a favour buy from an alternative trader and avoid the pain.”

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Posted 3 weeks ago

“Ordered caravan awning support over a month ago, no eta or tracking number. Sent several emails, no answer will never deal with this company again, ACC have been notified & have been in contact with A Current Affair about my situation & others as well. Order # N1402940 Looking forward to hearing from someone but sure no-one will until Current Affair will investigate Regards Grant”

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Posted 3 weeks ago

“Ordered two items from Outback Equipment on 2 September. Heard nothing except an email saying that there was a delay. Tried emailing twice and received no response. I then called on 21 September and spent 55 minutes waiting on the phone. Was then advised that what I ordered was not in stock (three other places I had tried to order these items advised they were sold out on their website hence why I went with Outback Equipment). I was offered a refund which I accepted. It's been over two weeks now and I still have not received my refund. I have contacted them again with no response. I buy online all the time and this is the worst experience I've had with customer service. Very disappointed.”

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Posted 3 weeks ago

“Cant believe its been 4 months and i still haven't received my NARAVA LIGHT. THIS IS AN ABSOULTE JOKE OF A COMPANY, no one will respond to emails or phone calls. Ive had to take legal action because of this.”

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Posted 3 weeks ago

“I have not received the product. been waiting 3 months. Disgusting customer service. I have asked for my money back to no avail. I would never recommend this company to anyone”

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Posted 4 weeks ago

“Ordered a Curt Rockerball (order no. N1407987) on the 19th September and as of today 3rd October absolutely nothing from them...email of message back when I called. Customer service is nil, just like the service that they provide. Are they still in business??? From the number of poor reviews below, I should have checked first and ordered from somewhere else. I am going to contact the Office of Fair Trading, Qld to find out what I can do to get my item or my money back.”

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Posted 4 weeks ago

“Order number N1406061. Not happy and I hate leaving reviews that aren’t positive. Ordered and paid for item 13 Sept. now 3rd October not received. Only received one email from the company advising of delay in delivery but no approx date given. No answers to my two emails even though they say that they will be in contact with in 3 business days and unable to call as they are not taking calls.. All I want is what I ordered or money refunded”

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Posted 4 weeks ago

Outback Equipment is rated 4.2 based on 7,737 reviews