Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.22

4.2 Rating 6,152 Reviews

80 %

of reviewers recommend Outback Equipment

4.2

Based on 6,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 4 star review on 30th April 2025

496

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will like to put 5 stars. But they never called me to tell me that my skylight hatch had arrived. But I received an email that I will lose my money if I do not pick it up in two days or something like that.”

Helpful Report

Posted 19 hours ago

“Had a hard time to find the fan blade but Outback equipment had it.”

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Posted 21 hours ago

Hi there, We're glad that you were able to find the fan blade you were looking for with us. Cheers!

Posted 3 hours ago

“As expected, water tank for roof rack. Solid, well see how it survives some rough roads! I thought the brackets came with the tank, but no.”

Helpful Report

(Showroom) - Posted 1 day ago

“Always helpful and understanding. Great support from online staff when needing to put in warranty claim.”

Helpful Report

Posted 1 day ago

Hi there, Thank you for your positive feedback! We’re glad to hear that our online staff provided you with the support you needed for your warranty claim. Your satisfaction is important to us, and we appreciate your trust in Outback Equipment. We’re here to help whenever you need! Cheers!

Posted 1 day ago

“I had a good experience with Outback Equipment. They took my order and provided advice as to delivert timing as the rack wasnt in stock. Although the delivery came in 2 lots (no biggie) it arrived in a timly fashion and in tip top condition (considering the look od some freight i recieve). The store was easy to get hold of and they responded promptly to me requests for an update.”

Helpful Report

Posted 2 days ago

Hi Peter, Thank you for your thoughtful review! We're glad to hear that you had a good experience with us and that we could provide timely updates during your order process. It's great to know your delivery arrived in good condition! We appreciate your feedback and look forward to assisting you again soon. Cheers!

Posted 1 day ago

“We received the EFS sides steps for a N80 Toyota Hilux and the communication about processng and delivery was great. However we were expecting unpainted tread plates, but arrived black (which was a happy bonus). This could be alleviated with better description or corrected pictures. The fitting instructions are garbage, what looked like a bunch of A4 pieces of papers, black and white instructions and images printed on a 2000's printer then faxed and copied again. This made it hard to determine correct bolts/ nuts for placements. I would of prefered a high res colour print out or a link to the colour PDF”

Helpful Report

(Showroom) - Posted 2 days ago

Hi Adam, Thank you for the thoughtful 4-star review! We're glad to hear that you appreciated our communication regarding the processing and delivery of your EFS side steps. We’re sorry to hear about the confusion with the fitting instructions. Your feedback on the instructional material is valuable, and we will certainly take it into consideration for improvements in the future. We strive to provide clear and helpful resources for all our products. Thanks again for your input, and we hope to serve you even better next time! Cheers!

Posted 2 days ago

“Every thing I bought work great”

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Posted 2 days ago

We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!

Posted 2 days ago

“the equipment was fine came as ordered. The delivery was very slow.”

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Posted 3 days ago

Hi Patrick, Thank you for your feedback! We’re glad to hear that the equipment met your expectations. We apologize for the delay in delivery, and we appreciate your patience. Your comments help us improve, and we hope to serve you even better next time! Cheers!

Posted 1 day ago

“Very happy with the quality of the product and service from the shop. Would have given 5 stars if the cover was easier to put on the caravan.”

Helpful Report

Posted 3 days ago

Hi Glen, Thank you for taking the time to leave a review! We’re delighted to hear you’re happy with the quality of our product and service. Cheers!

Posted 1 day ago

“service was okay. its was not clear on the site that if the stock was actually at the store or not, we waited months for it come in. we are happy with the product”

Helpful Report

Posted 5 days ago

Hi Debbie, Thank you for your review! We’re glad to hear that you’re happy with the product, but we apologise for any confusion regarding stock availability and the wait time. Your feedback is invaluable, and we’ll work on making that clearer for future customers. We hope to see you again soon!

Posted 1 day ago

“Yeah its good, no real complaints. Straightforward install.”

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Posted 5 days ago

Hi there, Thanks for the great review! We're glad to hear that the install was straightforward for you. If you need anything else or have any questions down the line, please don’t hesitate to reach out. Cheers!

Posted 1 day ago

“Staff very willing to help”

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Posted 1 week ago

Hi John, Thank you for taking the time to share your experience! We're delighted to hear that our staff was able to assist you. Your feedback encourages us to keep providing top-notch service. We hope to see you again soon!

Posted 1 day ago

“Good response to an incorrect order”

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Posted 1 week ago

“This a business which which is doing a good job of online shopping. They have a large range of products from big names to new kids on the block with good discounts on a wide range of products.”

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(Showroom) - Posted 2 weeks ago

Hi Mark, Thank you for the great 4-star review! We're delighted to hear that you appreciate our wide range of products and the good discounts we offer. Your feedback is invaluable, and we’re always working to enhance your shopping experience. We look forward to welcoming you back soon! Cheers!

Posted 2 weeks ago

“Have most items in stock or usually a short wait.”

Helpful Report

(Showroom) - Posted 2 weeks ago

Hi Daniel, Thank you for the great 4-star review! We're pleased to hear that you find our stock availability generally accurate and appreciate your patience during any short waits you may experience. Your feedback is important to us, and we strive to improve every day. Looking forward to serving you again soon! Cheers!

Posted 2 weeks ago

“I ordered 3 items from OE and all items arrived in tact and ahead of schedule. Prices were reasonable and quality sufficient. My only criticisism was that on an 3mtr Oztrail gazebo, the actual canvas/fabric canopy was a much lighter shade of blue that I had previously purchased and as it appeared on the website. My only concern here is if it will affect it's long term UV resistance. This I won't know for some time. Otherwise, my tent and led mini flood lights are 100% what I expected. Nicely made and seemingly durable.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your thoughtful review! We're glad to hear that your items arrived intact and ahead of schedule, and appreciate your feedback on their quality and pricing. We understand your concern about the canopy color and its UV resistance—rest assured, we take quality very seriously. If you have any future concerns, please don’t hesitate to reach out. We're thrilled to hear the tent and mini flood lights met your expectations! Looking forward to serving you again. Cheers!

Posted 4 weeks ago

“Phone service was very good Instore service great 👍 Definitely satisfied with my visit . I will be back .”

Helpful Report

(Showroom) - Posted 1 month ago

Hi Keith, Thank you for your wonderful review! We're delighted to hear that you had a great experience with both our phone and in-store service. Your satisfaction is important to us, and we can’t wait to welcome you back for your next visit! Cheers!

Posted 1 month ago

“Fantastic fan covers when orderd was told they were in the wearhouse but found out later when they didn't arrive in the post they were in fact waiting for the maxie fan covers for the motorhome to come from supplier re the usa but they finely arrived 2 and half months later, staff were helpfull when i rang to enquire where the covers are and tried to smooth thing over as they are trained to do so after all of that they arrived in good condition well parceled fitted great”

Helpful Report

(Showroom) - Posted 1 month ago

Hi Wayne, Thank you for your thoughtful review! We appreciate your understanding regarding the delay in receiving your fan covers. It's great to hear that our staff were able to assist you during the process and that the covers arrived in good condition and fit well. Your feedback is invaluable to us, cheers!

Posted 1 month ago

“I received what I’d ordered in a good time and price. Exactly as agreed, you can’t ask much more”

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Posted 1 month ago

Hi Geoff, Thank you for the great review! We're delighted to hear that your order arrived on time and met your expectations. We hope to serve you again soon! Cheers!

Posted 1 month ago

“Outback have really good prices for name brands but delivery is always slow with no tracking information. Would be five stars if they could solve this issue. I always allow two weeks for delivery.”

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(Showroom) - Posted 1 month ago

Outback Equipment is rated 4.2 based on 6,152 reviews