Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.26

4.3 Rating 7,686 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

Write Your review

Tell us how Outback Equipment made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Outback Equipment 5 star review on 15th March 2026

523

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got what i ordered but once again took about two month to get it”

Helpful Report

Posted 2 weeks ago

“Poor communication”

Helpful Report

Posted 2 weeks ago

“Poor communication, items on 2 weeks order, werent shipped after 4 weeks. Items needed to be flighted 6km down the road from supplyer. Asked for refunds.... that too weeks.”

Helpful Report

Posted 3 weeks ago

We're sorry to hear that your experience did not meet expectations. We understand how frustrating delays can be, particularly when you're waiting on important items and communication hasn't been as timely as it should be. While supplier stock and logistics can sometimes impact delivery timeframes, we acknowledge that the extended wait and refund processing time were disappointing. We appreciate your feedback and will use it to help improve both our communication and order management processes moving forward.

Posted 1 week ago

“I had a terrible experience bad customer service very poor slow delivery”

Helpful Report

Posted 3 weeks ago

We're sorry to hear that your experience did not meet expectations. We understand how frustrating delays can be, and we're disappointed to hear that you were unhappy with both the delivery timeframe and the service you received. We appreciate you taking the time to leave your feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to provide a better experience in the future.

Posted 1 week ago

“You adveritise a product on the net. Then when you go into the shop so sorry we do not have the prouduct it will take 2 weeks to get it if you are likely.”

Helpful Report

Posted 4 weeks ago

We're sorry to hear you were disappointed. We carry a large range of products, however not all items are held in-store at all times. To help customers identify products that are physically on our shelves and ready for dispatch, our website displays a blue "In Stock" tick on eligible product listings. We appreciate your feedback and understand the frustration when an item isn't immediately available.

Posted 1 week ago

“Orded a tail light in early April and never arrived.”

Helpful Report

Posted 1 month ago

Hi Rod, looking into this one it appears there was an issue with the courier delivering to your location, but it was resent and has since been delivered to you.

Posted 2 weeks ago

“7 weeks delay before item finally arrived after dispute. Every time you call or emails unanswered or given excuses. Overall product works but for the hassle not worth the small discount. Better purchase elsewhere. Overall product does the job as intended”

Helpful Report

Posted 1 month ago

Hi Huy, we’re sorry to hear about the 7-week delay and the lack of responses. That’s not the experience we aim for. We’ll look into the delay and communication issues to understand what happened and prevent it from repeating. If you need any further assistance, please reach out.

Posted 2 weeks ago

“My reason for such a low rating was because I had to email and ring for progress on expected delivery dates. The response I received was nothing but spin from your customer service. During this time while waiting for the order, I remember it was your company we made a purchase in December 2020 for an Air Conditioner and Demetic 2 door fridge freezer. Again I had to ring your company as your delivery tracking system told me that you sent our order to another customer in Queensland. Then and only then did you send our order to Gippsland and I had to go and pickup the goods that were shipped from Dometic in Clayton Victoria. I wish that I had remembered this before I ordered my recent goods from you. I will never purchase from you and I will not recommend you to family or friends”

Helpful Report

(Showroom) - Posted 1 month ago

“ordered an item, received a completely different item, teturned it and still waiting for My item, unfortunately ‘out of stock’. waiting for an overdue refund…. Not Impressed.”

Helpful Report

Posted 1 month ago

“Take the money for water level sensors and not ship them very poor service.I had very high rating for outback equipment in my past dealings. But you get ripped of you never trust the business ever again..”

Helpful Report

Posted 1 month ago

Hi Seth, Thank you for your feedback. We’re sorry to hear that your experience wasn’t up to our usual standards. Upon checking, we can't seem to find an order in our system for you for water level sensors. Could you please email service@outbackequipment.com.au and we’ll assist as soon as possible.

Posted 1 month ago

“The product I ordered was never available, and after 2 months of telling me when it would arrive I asked for my money back, and got it so I could get the product I wanted from elsewhere”

Helpful Report

Posted 1 month ago

Hi Suzanne, Thanks for sharing your experience. We’re sorry for the repeated stock issues and the long delay before your refund was issued. We’re reviewing our stock alerts and refund processes to prevent this from happening again and to improve our communications.

Posted 1 month ago

“Took a while to be delivered as where out of stock. I was unable to install seem to be smaller I could see daylight in opperset corners have to get a caravan repairer to install”

Helpful Report

Posted 1 month ago

Hi Peter, thanks for your feedback. We’re sorry about the delay due to stock and the installation trouble. We’ll review why this happened and improve stock visibility.

Posted 1 month ago

“Purchased the product online. Waited 7 days and was told - Unfortunately, we are unable to fulfil this order for you at this stage. Due to this your order has been cancelled and submitted for refund processing to our finance team. Please allow 3-5 business days for the refund to be reflected in your original payment method. Sorry for any inconvenience caused! Took forever for the refund (whole process took 10 days) so went to the opposition and received the goods in 3 days of ordering it….”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience Anthony. We’re sorry to hear about the delay and the inconvenience caused by your order being cancelled after several days. We understand how frustrating that would be, especially when you were expecting a timely delivery. While refunds can take a few business days to be processed and reflected depending on the payment provider, we recognise that the overall experience didn’t meet expectations—particularly with the initial fulfilment issue. We’re actively working on improving stock accuracy and communication to help prevent situations like this. We appreciate your feedback and the opportunity to reflect on where we can do better. If you decide to give us another try in the future, we’d be committed to providing a much smoother experience.

Posted 1 month ago

“Ordered online with advert for the product saying in stock and shipped right away, it took nearly 3 weeks, even after emails and phone calls being told pretty much “ it is what it is” then once i requested a refund, miraculously it was shipped that day. Would not recommend to anyone.”

Helpful Report

(Showroom) - Posted 2 months ago

We’re sorry to hear about your experience and understand your frustration with the delays and communication. While stock levels and dispatch times can sometimes be impacted by order volume and logistics, we acknowledge your concerns around the handling of your order and communication during this process. This is not the experience we aim to provide, and we appreciate you taking the time to share your feedback.

Posted 2 months ago

“Very disappointed! Ordered a water tank as it stated it was in stock online. After a week of no contact or emails regarding dispatch of water tank I called and staff told me they had it in stock and it would be dispatched that afternoon. A further three days until I got a notification saying it had been received by the courier. Ended up being 3 weeks to receive from when I ordered. All this to have one of the plastic welds in the tank to have a leak in it. Didn’t have time to ship back and wait longer for another to get shipped back out as a trip around Australia was already planned. Very disappointed to be honest!”

Helpful Report

Posted 2 months ago

Hi Darcy, we’re sorry to hear about the delays and the leak—that isn’t what we aim for. Please email service@outbackequipment.com.au with your order number and, if possible, a photo of the leak. We’ll arrange a solution as quickly as possible.

Posted 2 months ago

“Side tray on chair has been attached incorrectly”

Helpful Report

Posted 2 months ago

Hi Anne, we’re really sorry to hear the side tray was attached incorrectly. This isn’t up to our standards. Please email service@outbackequipment.com.au with your order number and a quick photo of the issue, and we’ll arrange a resolution as quickly as possible. If you’d prefer, you can also DM us on our social platforms and we’ll handle it promptly.

Posted 2 months ago

“Outback Equipment have a great range of gear at competitive prices, however their delivery times are extremely poor. Consistently just over 2 weeks from placing an order. IMO this is miles off the pace and so I will no longer use them. A shame really.”

Helpful Report

Posted 2 months ago

Hi Gary, we’re sorry to hear about the extended delivery time. We understand how frustrating that is. If you’d like us to look into your order and see what went wrong, please share your order number or contact us at service@outbackequipment.com.au

Posted 2 months ago

“My order was split into 2 deliveries. When l received the parcel it was missing a fitting. Call and was told to wait until the second delivery of water pipe was received to check if the missed item worth $12 was with it. I played the game and then had to send pictures showing that l had received 1 instead of 2 ordered. Another eeek went by. I finally had to request a return authority to send the whole order back as l could not do my install. Final another week until l received there missing item. I will never use this company again. They are slow and incompetent.”

Helpful Report

Posted 2 months ago

“Price was competitive, Communication was very poor after my order "usally ships in 7 days" was 3 weeks late, All I expect is some clear and accurate updates when there is a delay and not to have to chase up the supplier looking for one”

Helpful Report

Posted 3 months ago

“My order took a long while to arrive.”

Helpful Report

(Showroom) - Posted 3 months ago

Outback Equipment is rated 4.3 based on 7,686 reviews