Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.27

4.3 Rating 7,543 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 15th March 2026

523

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My reason for such a low rating was because I had to email and ring for progress on expected delivery dates. The response I received was nothing but spin from your customer service. During this time while waiting for the order, I remember it was your company we made a purchase in December 2020 for an Air Conditioner and Demetic 2 door fridge freezer. Again I had to ring your company as your delivery tracking system told me that you sent our order to another customer in Queensland. Then and only then did you send our order to Gippsland and I had to go and pickup the goods that were shipped from Dometic in Clayton Victoria. I wish that I had remembered this before I ordered my recent goods from you. I will never purchase from you and I will not recommend you to family or friends”

Helpful Report

(Showroom) - Posted 15 hours ago

“ordered an item, received a completely different item, teturned it and still waiting for My item, unfortunately ‘out of stock’. waiting for an overdue refund…. Not Impressed.”

Helpful Report

Posted 2 days ago

“Take the money for water level sensors and not ship them very poor service.I had very high rating for outback equipment in my past dealings. But you get ripped of you never trust the business ever again..”

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Posted 1 week ago

Hi Seth, Thank you for your feedback. We’re sorry to hear that your experience wasn’t up to our usual standards. Upon checking, we can't seem to find an order in our system for you for water level sensors. Could you please email service@outbackequipment.com.au and we’ll assist as soon as possible.

Posted 3 days ago

“The product I ordered was never available, and after 2 months of telling me when it would arrive I asked for my money back, and got it so I could get the product I wanted from elsewhere”

Helpful Report

Posted 1 week ago

Hi Suzanne, Thanks for sharing your experience. We’re sorry for the repeated stock issues and the long delay before your refund was issued. We’re reviewing our stock alerts and refund processes to prevent this from happening again and to improve our communications.

Posted 3 days ago

“Took a while to be delivered as where out of stock. I was unable to install seem to be smaller I could see daylight in opperset corners have to get a caravan repairer to install”

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Posted 1 week ago

Hi Peter, thanks for your feedback. We’re sorry about the delay due to stock and the installation trouble. We’ll review why this happened and improve stock visibility.

Posted 4 days ago

“Purchased the product online. Waited 7 days and was told - Unfortunately, we are unable to fulfil this order for you at this stage. Due to this your order has been cancelled and submitted for refund processing to our finance team. Please allow 3-5 business days for the refund to be reflected in your original payment method. Sorry for any inconvenience caused! Took forever for the refund (whole process took 10 days) so went to the opposition and received the goods in 3 days of ordering it….”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your experience Anthony. We’re sorry to hear about the delay and the inconvenience caused by your order being cancelled after several days. We understand how frustrating that would be, especially when you were expecting a timely delivery. While refunds can take a few business days to be processed and reflected depending on the payment provider, we recognise that the overall experience didn’t meet expectations—particularly with the initial fulfilment issue. We’re actively working on improving stock accuracy and communication to help prevent situations like this. We appreciate your feedback and the opportunity to reflect on where we can do better. If you decide to give us another try in the future, we’d be committed to providing a much smoother experience.

Posted 4 days ago

“Ordered online with advert for the product saying in stock and shipped right away, it took nearly 3 weeks, even after emails and phone calls being told pretty much “ it is what it is” then once i requested a refund, miraculously it was shipped that day. Would not recommend to anyone.”

Helpful Report

(Showroom) - Posted 3 weeks ago

We’re sorry to hear about your experience and understand your frustration with the delays and communication. While stock levels and dispatch times can sometimes be impacted by order volume and logistics, we acknowledge your concerns around the handling of your order and communication during this process. This is not the experience we aim to provide, and we appreciate you taking the time to share your feedback.

Posted 2 weeks ago

“Very disappointed! Ordered a water tank as it stated it was in stock online. After a week of no contact or emails regarding dispatch of water tank I called and staff told me they had it in stock and it would be dispatched that afternoon. A further three days until I got a notification saying it had been received by the courier. Ended up being 3 weeks to receive from when I ordered. All this to have one of the plastic welds in the tank to have a leak in it. Didn’t have time to ship back and wait longer for another to get shipped back out as a trip around Australia was already planned. Very disappointed to be honest!”

Helpful Report

Posted 3 weeks ago

Hi Darcy, we’re sorry to hear about the delays and the leak—that isn’t what we aim for. Please email service@outbackequipment.com.au with your order number and, if possible, a photo of the leak. We’ll arrange a solution as quickly as possible.

Posted 2 weeks ago

“Side tray on chair has been attached incorrectly”

Helpful Report

Posted 4 weeks ago

Hi Anne, we’re really sorry to hear the side tray was attached incorrectly. This isn’t up to our standards. Please email service@outbackequipment.com.au with your order number and a quick photo of the issue, and we’ll arrange a resolution as quickly as possible. If you’d prefer, you can also DM us on our social platforms and we’ll handle it promptly.

Posted 2 weeks ago

“Outback Equipment have a great range of gear at competitive prices, however their delivery times are extremely poor. Consistently just over 2 weeks from placing an order. IMO this is miles off the pace and so I will no longer use them. A shame really.”

Helpful Report

Posted 1 month ago

Hi Gary, we’re sorry to hear about the extended delivery time. We understand how frustrating that is. If you’d like us to look into your order and see what went wrong, please share your order number or contact us at service@outbackequipment.com.au

Posted 1 month ago

“My order was split into 2 deliveries. When l received the parcel it was missing a fitting. Call and was told to wait until the second delivery of water pipe was received to check if the missed item worth $12 was with it. I played the game and then had to send pictures showing that l had received 1 instead of 2 ordered. Another eeek went by. I finally had to request a return authority to send the whole order back as l could not do my install. Final another week until l received there missing item. I will never use this company again. They are slow and incompetent.”

Helpful Report

Posted 1 month ago

“Price was competitive, Communication was very poor after my order "usally ships in 7 days" was 3 weeks late, All I expect is some clear and accurate updates when there is a delay and not to have to chase up the supplier looking for one”

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Posted 1 month ago

“My order took a long while to arrive.”

Helpful Report

(Showroom) - Posted 1 month ago

“Took almost 2 weeks before I got a shipping number, when the package arrived there was no bubble wrap or extra cardboard just the shocks in the box, they were scratched and dirty”

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Posted 1 month ago

“Products were fine, but dispatch times are just too long. I placed two different orders. Second one was 11 days from order to dispatch. First order was dispatched 21 days after ordering. Only part of it was shipped. The balance took a further 9 days to dispatch. My second order took 10 days from order to dispatch.”

Helpful Report

Posted 1 month ago

“Shipping timeframes are very poorly managed. The timeframe advised on the website for items was not near close - took over a month for 1wk dispatch item. No updates provided. When we contacted support the only reply we got was “it will be on its way soon” no further contact at all. After waiting a month, 1 item arrived broken as it was simply wrapped in black plastic to ship - not boxed, no packaging/protection, it wasn’t an expensive item but honestly the wait time was ridiculous and after contacting support again the only offer was to return it for a refund or replacement….after the long wait time to get it why would I want to do that again! Really disappointed with the service and we won’t be buying from here again. Since our purchase we’ve spoken with a family member who had the same experience.”

Helpful Report

Posted 1 month ago

“Tyre deflators not accurate 20 psi was 12 and blew off the valve a few times. Don’t bother.”

Helpful Report

Posted 5 months ago

“Incorrect item shipped,took arounf 4 weeks for correct item to arrive.Website said item was in stock in aciaca ridge warehouse”

Helpful Report

Posted 5 months ago

“I made a purchases and it was for delivery. I finished the payment and then realised I forgot something. So I made a second purchase within a minute or two of my first purchase. I made a note in the delivery section that this item was to be included in the first purchase delivery, I provided the invoice number for the first purchase. The seller did not send the last item and has told me they will not be sending it. this is why its a 2 star review.”

Helpful Report

Posted 5 months ago

Hi Fixa, Looking at your order and communication with our customer service team we can see that your original order was already dispatched before you had reached out regarding your second order and after speakinng with you to organise the shipment of this you had refused to pay for the second order - due to this fact the order was cancelled. We would be more than happy to process a new order for you and have this dispatched, however do require payment before shipping, please dont hesitate to reach out if you wish to proceed with this. Kind regards, Team Outback Equipment

Posted 5 months ago

“Most Goods are not kept in stock, they say ships in 7 days but my order did not leave in 7 days, was then told 7 working days, still did not leave after 7 working days. I assume they were putting together a larger order from Lowrance so I had to wait. Some of the staff I delt with were arrogant, not apoloogetic. My goods were shipped over 14 dys after my order and I got offered a $100 voucher but that is no use to me as I will not shop there again”

Helpful Report

Posted 6 months ago

Hi Gordon, we do apologise for the delays and the less-than-satisfactory experience you have had with our staff. It’s certainly not our intention to cause frustration, and your feedback is important to us. We're constantly working to improve our service, and we appreciate you bringing this to our attention. We hope you might reconsider us in the future and give us another chance to serve you better.

Posted 6 months ago

Outback Equipment is rated 4.3 based on 7,543 reviews