Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.26

4.3 Rating 6,640 Reviews

80 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 1st June 2025

507

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I order it, it was delivered within 3 working days. BUT the order was missing 90 present of the gear. Had to send it back and waited almost another 2 week to have the correct order sent back. The rpoblem was that the order was split into 2 and each parcel was delivered about a week apart. With no communication from Outback equipment.”

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Posted 5 days ago

“Starlink pole adapter very brittle. I dropped it before I even used it and it smashed. Camping gear needs to be somewhat durable”

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Posted 1 week ago

“Very poor service, made an order, no email confirmation no tracking details, heard nothing for two weeks, sent an email to find where my order was, no response. The magically the order turns up a week later. Will not buy from you again”

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Posted 3 weeks ago

“Still waiting for rest of the kit as I only received handle.”

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Posted 4 weeks ago

“very very slow deliver. 3 weeks from order to arrival of product. Had to chase it up a couple of times.”

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Posted 1 month ago

“I ordered, by phone porta pac for my motor home.The sales person was very pleasant and suggested a bulk order would be cheaper for me. The transaction was $170. All done. I immediately received an email that there was a 5 day delay! A week later same issue. 4 weeks passed and i was given the runaround. I eventually received it after 6 weeks! Outback equipment had my money gaining interest on the short term money market!!!! The salesgirl must have been aware that the item was not in stock and i should have been notified of this issue!!! NEVER AGAIN!!!! Very very disappointing.”

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Posted 1 month ago

“When I ordered it there was no indication you were out of stock. The silence from your end was deafening. I had to call to find out when it was coming, only to be given the "out of stock" greeting. Meanwhile, my inbox was being bombarded with buy!, buy!,buy! emails. When the goods finally arrived, I unsubscribed. Apparently, that didn't really mean "unsubscribe" as I now have this unsolicited mail asking for a review. My two star rating is as above.”

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(Showroom) - Posted 1 month ago

“sent wrong D035 security hitch. Had to go and buy another hitch prior to leaving on trip. sent hitch back for refund. Had to go out to shopd and find another type of security hitch. No refund has yet been processed”

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(Showroom) - Posted 1 month ago

“When first ordered assumed they were in stock as per website. Then told after a few days they weren’t. Then told a week later they were sent, only to be told another week later they were not. It took over 4 weeks to finally get items. Though through all this time the online store showed them as available. Very unhappy with service.”

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Posted 1 month ago

Hi Chris, Thank you for taking the time to share your experience. We're sorry for the delays and confusion regarding your order. We understand how frustrating this can be and appreciate your feedback. We're working hard to improve our inventory updates and communication to prevent this from happening in the future. Thank you for your patience, and we hope to serve you better next time!

Posted 1 month ago

“Not impressed with their customer service.”

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(Showroom) - Posted 1 month ago

Hi Andrew, Thank you for your review. We're sorry to hear that you were not impressed with our customer service. If there's anything specific you'd like to discuss, please feel free to reach out. Cheers.

Posted 1 month ago

“Held my package for almost 2 weeks Tried to call back as the voice mail says but no one answers Finally got to answer the phone and got it sorted So unnecessary”

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(Showroom) - Posted 2 months ago

“My experience with Outback Equipment didn't go well. Three weeks out from going on a caravan trip I placed an online order for a water tank guage anticipating that I had allowed sufficient time to receive the order and install it in the van prior to leaving. Two weeks later a cable arrived- not the guage. I contacted OE and was told that the correct part would still arrive in time to be installed before departing on the trip. It didn't. A week into the trip it arrived. I installed the guage after arriving home which was very annoying given the caravan trip was away from civilisation and would have ensured confidence in how much water we used.”

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(Showroom) - Posted 2 months ago

Hi Kevin, Thank you for taking the time to share your experience. We sincerely apologise for the mix-up with your order and the delay in receiving the water tank gauge. We understand how important it is to have the right equipment ready for your trip, and it’s frustrating to know that we let you down in this instance. Your feedback is valuable to us as we work to improve our services and communication going forward. If there’s anything more you’d like to discuss or if you have further questions, please feel free to reach out to our customer service team. Best regards!

Posted 2 months ago

“Nothing wrong with the product. Ordered and paid extra for Express post. Got the order confirmation, but two weeks later hadn’t heard anything more. Sent a follow-up email and then two days later they sent it replying to my email telling me it was sent, but that’s it. Nothing about why, like was waiting on supplier or apologies for the delay, sorry about the express post with lack of express dispatch. That didn’t feel like good service to me. Question below asks if delivery was on time, actually just for fun, after the dispatch delays Auspost then sent it in circles for an extra couple of days :)”

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(Showroom) - Posted 2 months ago

“The equipment was good, but disappointed when I ordered it and unbeknownst to me, and not until I queried after two weeks of nothing, that it was a back order item (I his was not communicated at time of ordering). It took 3 1/2 weeks before my product arrived. Would not order from there again based on this first experience.”

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Posted 2 months ago

Hi Simon, Thank you for your review. We sincerely apologise for the delay and any confusion regarding your order status. It’s disappointing to hear that you weren’t informed about the backorder, and we understand how frustrating that can be. Your feedback is important to us as we work to enhance our communication and overall service. If you have any questions or if there's anything we can do to assist you, please feel free to contact our customer service team on 1300 854 185. Best regards!

Posted 2 months ago

“Very long shipping time.”

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