Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.28

4.3 Rating 7,155 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 25th October 2025

516

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tyre deflators not accurate 20 psi was 12 and blew off the valve a few times. Don’t bother.”

Helpful Report

Posted 2 weeks ago

“Incorrect item shipped,took arounf 4 weeks for correct item to arrive.Website said item was in stock in aciaca ridge warehouse”

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Posted 3 weeks ago

“I made a purchases and it was for delivery. I finished the payment and then realised I forgot something. So I made a second purchase within a minute or two of my first purchase. I made a note in the delivery section that this item was to be included in the first purchase delivery, I provided the invoice number for the first purchase. The seller did not send the last item and has told me they will not be sending it. this is why its a 2 star review.”

Helpful Report

Posted 1 month ago

Hi Fixa, Looking at your order and communication with our customer service team we can see that your original order was already dispatched before you had reached out regarding your second order and after speakinng with you to organise the shipment of this you had refused to pay for the second order - due to this fact the order was cancelled. We would be more than happy to process a new order for you and have this dispatched, however do require payment before shipping, please dont hesitate to reach out if you wish to proceed with this. Kind regards, Team Outback Equipment

Posted 3 weeks ago

“Most Goods are not kept in stock, they say ships in 7 days but my order did not leave in 7 days, was then told 7 working days, still did not leave after 7 working days. I assume they were putting together a larger order from Lowrance so I had to wait. Some of the staff I delt with were arrogant, not apoloogetic. My goods were shipped over 14 dys after my order and I got offered a $100 voucher but that is no use to me as I will not shop there again”

Helpful Report

Posted 1 month ago

Hi Gordon, we do apologise for the delays and the less-than-satisfactory experience you have had with our staff. It’s certainly not our intention to cause frustration, and your feedback is important to us. We're constantly working to improve our service, and we appreciate you bringing this to our attention. We hope you might reconsider us in the future and give us another chance to serve you better.

Posted 1 month ago

“Items online were noted as in stock with quick postage. So an order was places. After weeks of no communication with company. Had to chase up delay, only to be told items ordered are not available and had to be shipped in. More delays in getting parts in. Not impressed. Won't be ordering from this company again.”

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Posted 2 months ago

“Not very happy with it at all doest even come with a hose.”

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Posted 2 months ago

“Ordered an item with express postage, was noted as in stock. Followed up a week later & was told it wasn’t in stock and would be shipped shortly (12 days after order). 15 days after order followed up and was told it wasn’t delayed again, with no firm ETA. Only getting 3 stars as Mitch in the warehouse honest and processed a refund for me quickly (at day 19), which I appreciated.”

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Posted 3 months ago

Hi Alexander, we sincerely apologise for the delays you experienced with your order and appreciate your patience throughout the process. It's great to hear that Mitch provided you with prompt assistance with your refund. Your feedback is valuable, and we’ll use it to improve our service in the future.

Posted 3 months ago

“Great service from Outback Equipment but service ruined by the choice of aramex as delivery agents. Absolutely woeful service from aramex letting an otherwise good retailer down.”

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Posted 5 months ago

“Some 5 weeks ago i lodged a claim for a what appers to be a faulty roof air conditioner, still no results and here we are 5 weeks later tfe same old excuse waiting on the supplier to reply, carn't anybody pick up the phone ring the supplier?”

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Posted 5 months ago

“I ordered 2.clear lights and 1 side light waited over 2 months and only the clear ones turned up. I'm the package it said your order might not have all the lights but no email or explanation Very poor service Hope you email me bradleycaldwell29@outlook.com Thank you Brad”

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Posted 5 months ago

Hey Brad, we appreciate you taking the time to provide feedback. We're really sorry to hear about the confusion with your order, however can see that the backorders team has reached out to you via email on 21/6/25 regarding this item being deemed NLA with the manufacturer. If you have any further questions or concerns regarding this please dont hesitate to reach out. Cheers, Team Outback Equipment

Posted 5 months ago

“When I order it, it was delivered within 3 working days. BUT the order was missing 90 present of the gear. Had to send it back and waited almost another 2 week to have the correct order sent back. The rpoblem was that the order was split into 2 and each parcel was delivered about a week apart. With no communication from Outback equipment.”

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Posted 6 months ago

“Starlink pole adapter very brittle. I dropped it before I even used it and it smashed. Camping gear needs to be somewhat durable”

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Posted 6 months ago

“Very poor service, made an order, no email confirmation no tracking details, heard nothing for two weeks, sent an email to find where my order was, no response. The magically the order turns up a week later. Will not buy from you again”

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Posted 6 months ago

“Still waiting for rest of the kit as I only received handle.”

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Posted 7 months ago

“very very slow deliver. 3 weeks from order to arrival of product. Had to chase it up a couple of times.”

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Posted 7 months ago

“I ordered, by phone porta pac for my motor home.The sales person was very pleasant and suggested a bulk order would be cheaper for me. The transaction was $170. All done. I immediately received an email that there was a 5 day delay! A week later same issue. 4 weeks passed and i was given the runaround. I eventually received it after 6 weeks! Outback equipment had my money gaining interest on the short term money market!!!! The salesgirl must have been aware that the item was not in stock and i should have been notified of this issue!!! NEVER AGAIN!!!! Very very disappointing.”

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Posted 7 months ago

“When I ordered it there was no indication you were out of stock. The silence from your end was deafening. I had to call to find out when it was coming, only to be given the "out of stock" greeting. Meanwhile, my inbox was being bombarded with buy!, buy!,buy! emails. When the goods finally arrived, I unsubscribed. Apparently, that didn't really mean "unsubscribe" as I now have this unsolicited mail asking for a review. My two star rating is as above.”

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(Showroom) - Posted 7 months ago

“sent wrong D035 security hitch. Had to go and buy another hitch prior to leaving on trip. sent hitch back for refund. Had to go out to shopd and find another type of security hitch. No refund has yet been processed”

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(Showroom) - Posted 7 months ago

“When first ordered assumed they were in stock as per website. Then told after a few days they weren’t. Then told a week later they were sent, only to be told another week later they were not. It took over 4 weeks to finally get items. Though through all this time the online store showed them as available. Very unhappy with service.”

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Posted 7 months ago

Hi Chris, Thank you for taking the time to share your experience. We're sorry for the delays and confusion regarding your order. We understand how frustrating this can be and appreciate your feedback. We're working hard to improve our inventory updates and communication to prevent this from happening in the future. Thank you for your patience, and we hope to serve you better next time!

Posted 7 months ago

“Not impressed with their customer service.”

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(Showroom) - Posted 7 months ago

Hi Andrew, Thank you for your review. We're sorry to hear that you were not impressed with our customer service. If there's anything specific you'd like to discuss, please feel free to reach out. Cheers.

Posted 7 months ago

Outback Equipment is rated 4.3 based on 7,155 reviews