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Outback Equipment Reviews

4.3 Rating 7,273 Reviews

81 %

of reviewers recommend Outback Equipment

Company Reviews

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About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 15th March 2026

Outback Equipment 5 star review on 15th March 2026

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Outback Equipment 5 star review on 5th March 2026

Outback Equipment 5 star review on 5th March 2026

523

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff were friendly but sold me the wrong equipment for fitting an awning to my van. This was despte the man actually looking at the van! Not easy to change things as i live over 250klm away. Friend collected correct part, no refund for worng parts only a credit note offerred. Won't be back so ther's $75 wasted.”

Helpful Report

(Showroom) - Posted 1 year ago

Hi Lynda, We sincerely apologize for the mix-up with your equipment and understand how frustrating this must be for you. While we can't change the past, we appreciate your feedback and are always looking to improve our service. If you’d like to discuss this further, please consider reaching out to our customer service team. Thank you for your understanding.

Posted 1 year ago

“The window arrived OK, but without any installation instructions, When I rang for some the guy had "NO IDEA' and re-directed me to the supplier, who emailed me a set of vert comprehensive instructions.”

Helpful Report

(Showroom) - Posted 1 year ago

“I made a purchase on 11 August my order came missing an item and it’s now 7 October and I’m still waiting. For this 1 adapter plug for my Aquaheat which I desperately needed the most still not received, everything was pretty good. I’m disappointed and could have gone to a local store but still hoping at any day it would have arrived by now? It’s made my experience not the greatest and my patience has definitely been tested and wearing thin! I just want what I’ve paid for! Jo (WA)”

Helpful Report

(Showroom) - Posted 1 year ago

Hi Jo, We’re sorry to hear about the missing item from your order. We appreciate your patience through this process and want to assure you that we’re working hard to resolve this issue. If you haven't already, please reach out to our customer service team so we can assist you further. Thank you for your feedback!

Posted 1 year ago

“Diesel tank arrived, but was not told you had to assemble the hose connection outlet yourself. No Instructions came with it. Ask for a refund and was told NO…”

Helpful Report

(Showroom) - Posted 1 year ago

Hi Kevin, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 1 year ago

“The item was excellent but getting it was exceedingly arduous. Beware if you order online. They use Aramax who are impossible to contact either via phone or email and the whole redelivery process was virtually impossible. Total pot luck. Most couriers leave the parcels at Australia Post if no one is home but not Aramax. I will not be ordering online with you again for that reason. Really bad courier service.”

Helpful Report

(Showroom) - Posted 1 year ago

Hi Louisa, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 1 year ago

“I was sent the product I ordered but it was the wrong size but in saying that I also ordered the wrong size so I am stuck with a product that I can't use and still haven't got what I want”

Helpful Report

Posted 1 year ago

Hi Danny, Please reach out to the customer service team as we can arrange a return for exchange to the correct cover for you as long as the return meets all of the conditions.

Posted 1 year ago

“Decent equipment. Shocking process times. Reluctant to buy again until service picks up. Seems common complaint from many customers.”

Helpful Report

Posted 1 year ago

Hi Rob, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 1 year ago

“A successful business that has outgrown itself and needs triple or more size the showroom and staff. Long wait times for being served or receiving goods. Probably fine if you're in no hurry but this is not the only store to get gear from. Once I was eventually served it was good but I won't be returning until they balance their offerings with people and space, maybe that's coming one day.”

Helpful Report

Posted 1 year ago

Hi Robert, Thank you for taking the time to write about your experience and thank you for shopping with Outback Equipment! We’ll strive to do better.

Posted 1 year ago

“3kg $270 water pump shipped in a cardboard box with no bubble wrap at all. Broken on arrival had to wait over a week for a replacing. A waste of company money and no one wins.”

Helpful Report

Posted 1 year ago

Hi Le Hua, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 1 year ago

“Very disappointed! The item was out of stock when I ordered it but wasn’t told this until I phoned to find out what was going on. Took 3 weeks to arrive. Item itself is very good.”

Helpful Report

Posted 1 year ago

Hi Leonard, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

Posted 1 year ago

“If Outback Equipment had actually stocked the winch I would have been able to rate it but they took the money without having stock. After 2 weeks I called to find out where it was and found out they didn’t have one and the supplier didn’t have them either…. After another 2 weeks Outback Equipment finally refunded me the purchase price.”

Helpful Report

Posted 1 year ago

Hi Allan, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 1 year ago

“When ordering it was not explained that my order would not be sent straight away especially when I explained it was a gift and paid for express post. One week later still no correspondence or item recieved- I did ring and was told that something was missing from the order and could not be sent in time - so I cancelled and got my money back. Not Happy Jan”

Helpful Report

Posted 1 year ago

Hi Maureen, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

Posted 1 year ago

“The gauge failed after the second use Looks like moisture has migrated into the digital gauge, no idea how this happened as we have not been near water with gauge and it has been in the car all other times Submitted a warranty claim with outback’s had a standard generated email response that said they would get back to within 48 but as yet two weeks later I have had crickets did a follow up email, nothing plus rang them but after being on hold for 30 minutes gave up. Very poor after sales service Could not attach a picture but have sent one to outback”

Helpful Report

Posted 1 year ago

“Came to the site looking for something (can’t remember what). I found what I needed elsewhere cheaper. Now they keep nagging me for a review so here it is.”

Helpful Report

Posted 1 year ago

“Still waiting for my order”

Helpful Report

Posted 1 year ago

“I ordered in January and the product wasn't delivered until May. No email to let me know there was a delay.”

Helpful Report

Posted 1 year ago

Hi Paige, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 1 year ago

“The delivery time was terrible and only three quarters of the order arrived. I had to hang around for a week waiting for the rest of my order.”

Helpful Report

Posted 1 year ago

“Bought a water pump for van. It only lasted have a dozen cycles and failed”

Helpful Report

Posted 1 year ago

“Product purchsed was well priced and what I was after. Was in need of it relatively quickly, so I opted for express shipping. It took 20 days to arrive from the date of purchase”

Helpful Report

Posted 1 year ago

“Spoke to someone who said that it would be fine to collect items buy a certain day heard nothing for over a week rang the day before and was told that it would be two more weeks to get items in Mabey some communication would have been a good idea not that hard to pick up a phone Needles to say order cancelled”

Helpful Report

Posted 1 year ago

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Outback Equipment is rated 4.3 based on 7,273 reviews