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Outback Equipment Reviews

4.3 Rating 7,058 Reviews
81 %
of reviewers recommend Outback Equipment
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About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.



Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 25th October 2025
Brian F
Outback Equipment 5 star review on 22nd October 2025
Adam H
Outback Equipment 5 star review on 22nd October 2025
Adam H
Outback Equipment 5 star review on 11th October 2025
Peter N
Outback Equipment 5 star review on 16th August 2025
Mark W
Outback Equipment 5 star review on 25th July 2025
David D
Outback Equipment 5 star review on 29th June 2025
Deborah E
516
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Simon
Verified Buyer
“The equipment was good, but disappointed when I ordered it and unbeknownst to me, and not until I queried after two weeks of nothing, that it was a back order item (I his was not communicated at time of ordering). It took 3 1/2 weeks before my product arrived. Would not order from there again based on this first experience.”
Helpful Report
Posted 7 months ago
Hi Simon, Thank you for your review. We sincerely apologise for the delay and any confusion regarding your order status. It’s disappointing to hear that you weren’t informed about the backorder, and we understand how frustrating that can be. Your feedback is important to us as we work to enhance our communication and overall service. If you have any questions or if there's anything we can do to assist you, please feel free to contact our customer service team on 1300 854 185. Best regards!
Posted 6 months ago
Lachlan G
Verified Buyer
“Very long shipping time.”
Helpful Report
(Showroom) - Posted 7 months ago
John K
Verified Buyer
“Delivery is too late. I even cancelled it because it took more than 3 months. The price was cheaper than other sites.”
Helpful Report
(Showroom) - Posted 7 months ago
Hi John, Thank you for your feedback. We're really sorry to hear about the delays with your delivery and that it led you to cancel your order. We understand how important timely delivery is to our customers, and it's disappointing to hear that we fell short in this instance. We’re constantly working to improve our processes, and your input is crucial. If you have any further concerns or need assistance, please feel free to reach out to our customer service team. We appreciate your understanding and hope to serve you better in the future. Best regards!
Posted 7 months ago
Stephen S
Verified Buyer
“Very bad on order info. Worst we have had. Back order no notification. 3 different dispatch dates. Differing information on order status. Instock, in store, coming from supplier. Very frustrating system for customer.”
Helpful Report
(Showroom) - Posted 8 months ago
Steven F
Verified Buyer
“Haven't received my gear yet. It's been 3 weeks since purchase with no updates. Please advise what's happening”
Helpful Report
(Showroom) - Posted 8 months ago
Anthony C
Verified Buyer
“Great range of products but despatch times are unacceptable.”
Helpful Report
(Showroom) - Posted 8 months ago
Hi Anthony, Thank you for taking the time to share your thoughts with us. We’re glad to hear you appreciate our range of products, but we’re truly sorry to learn that our dispatch times didn’t meet your expectations. Your experience is important to us, and we understand how frustrating delays can be. If you have any additional comments or concerns, please don’t hesitate to reach out to our customer service team. We’d love the chance to make things right. Best regards!
Posted 8 months ago
Anonymous
Verified Buyer
“I have purchased a lot of items (thousands of $$) from Outback Equip over the last year - with generally good service and quick delivery. In the last month or so this has changed. Ordered approx $1500 worth of stuff on two orders in the last month and both went AWOL. OE customer service response has been woeful. Best they could offer was its been dispatched. One order from 21st Jan with express delivery to Tas still AWOL. OE say it was dispatched - Aust Post say it was never collected ?? Still got a lot of stuff to buy for our lap - now looking at other vendors.”
Helpful Report
(Showroom) - Posted 8 months ago
Hi there, Thank you for sharing your experience, and we're truly sorry to hear about the challenges you've faced with your recent orders. It’s concerning to know that our usual standards of service and delivery have fallen short in your case. We understand how frustrating it can be when expectations aren’t met. Your feedback is incredibly valuable to us, and we’re committed to addressing these issues to prevent them from happening in the future. Please don’t hesitate to reach out to our customer service team so we can work together to resolve your concerns. Best regards!
Posted 8 months ago
Paul H
Verified Buyer
“Hi sorry but the experience was not great. I placed an oredr and aftre waiting a week for a tracking number rang and found out you did not have the Mirrors ordered in stock and had no idea hwen they were coming. I asked for a refund and that took forever in coming back. You have some work to do.”
Helpful Report
(Showroom) - Posted 8 months ago
Hi Paul, Thank you for your feedback, and we truly apologize for the experience you've had. It’s disappointing to hear that your order did not meet your expectations, particularly with the stock issue and the delay with your refund. This is certainly not the level of service we strive for at Outback Equipment. We appreciate your comments, please feel free to contact our customer service team, as we would like to assist you further. Best regards!
Posted 8 months ago
Dave G
Verified Buyer
“The first item was dispatched 1 day after placing order, with Aramex. You provided minimal help tracking it after 10 days . After 18 days due solely to my efforts Aramex admitted losing it. I was told to contact Outback Equipment and send copies of their emails, this was met with more delays and excuses, I stated that if the item was resent Aramex was not to be used, again you sent it with Aramex and again they admitted it was lost. So now 34 days latter I receive an email stating my payment is being refunded. I ordered the item from a Victorian company and had it here 48 hours latter. I will never use Outback Equipment or anyone who freights with Aramex again, 2 star rating is generous and based solely on the original dispatch time. Dave Griffin”
Helpful Report
(Showroom) - Posted 8 months ago
Hi Dave, Thank you for your feedback, and we are truly sorry to hear about the issues you experienced with your order delivery. It’s disappointing to know that the delivery delays and communication fell short of your expectations. We strive to provide a seamless experience, and it’s clear we missed the mark this time. Your concerns regarding our shipping partner are noted, and we appreciate you bringing them to our attention. We value your input and will work to improve our processes moving forward. If there is anything specific we can assist you with, please don't hesitate to reach out to our customer service team. Best regards!
Posted 8 months ago
Karl K
Verified Buyer
“Of the tackle boxes I purchased one of the removable boxes the lid has not been made correctly and won't close making the box useless...could you look into this please?”
Helpful Report
(Showroom) - Posted 8 months ago
Hi Karl, Thank you for bringing this to our attention. We're sorry to hear that one of the boxes from your tackle set isn't working as it should. This is not the quality we aim to provide, and we understand how frustrating it can be. We would appreciate the chance to resolve this for you. Please reach out to our customer service team at service@outbackequipment.com.au so we can assist you further. Best regards!
Posted 8 months ago
Tim J
Verified Buyer
“Great products and pricking. Terrible customer service and support.”
Helpful Report
(Showroom) - Posted 8 months ago
Hi Tim, Thank you for your feedback. We're glad to hear you’re satisfied with our products and pricing, but we sincerely apologise for the negative experience you've had with our customer service and support. This is not the standard we strive for at Outback Equipment. We appreciate you bringing this to our attention and will work diligently to enhance our service. If you have any specific concerns, please feel free to reach out to us directly. Best regards!
Posted 8 months ago
Peter B
Verified Buyer
“Well to be honest i had to replace one of the compression rivets at the l/h/s antiflap bar that joints two parts together it has the 6mm thread as it was stripped of its thread. Quality control could be better. Regards Peter”
Helpful Report
(Showroom) - Posted 8 months ago
Marcus S
Verified Buyer
“Outback Equipment absolutely inundated me with emails I was not interested in and provided no info on the delivery which I’m sure was around a month later and into the new year despite the supplier saying there were heaps in stock. However, emails were replied to.”
Helpful Report
(Showroom) - Posted 9 months ago
Hi Marcus, Thank you for your feedback. We're sorry to hear that the delivery timeline didn't meet your expectations. We strive to ensure our customers have accurate information regarding their orders and appreciate your patience as we work to improve our communication. Best regards!
Posted 9 months ago
Gregory H
Verified Buyer
“Disappointed item was marked as in stock then had to wait for O/b equipment to order it in. Would have purchased elsewhere.”
Helpful Report
(Showroom) - Posted 9 months ago
Hi Gregory, Thank you for sharing your feedback. We apologize for the inconvenience caused by the stock issue and the delay in your order. Your experience is important to us, and we appreciate your comments as they help us improve our service. If there’s anything else we can help you with, please let us know. Best regards!
Posted 9 months ago
Hayley M
Verified Buyer
“Not very good. Bought late December and by Early Jan we had issues. The cooler would turn on sometimes. Now it won't turn on at all and it's late Jan. Have reached out but no response at all”
Helpful Report
(Showroom) - Posted 9 months ago
Hi Hayley, Thank you for sharing your experience with us. We're really sorry to hear about the issues you’ve faced with the cooler. We understand how frustrating this must be for you, please reach out again, and we’ll do our best to assist you. Best regards!
Posted 9 months ago
Enid M
Verified Buyer
“Good at sending daily emails regarding their products/specials but very slow regarding returns/exchanges. Inadvertantly I ordered the wrong product, apparently. I want to exchange for the right product. They have been very slow in responding. They are telling me that I can only get a store credit and they will not refund as it was "Change of Mind" my mistake. It was not change of mind, I thought that I ordered the Premium product PPV but apparently I ordered the standard product PCV. I only want to swap over for the same product but the better quality one?”
Helpful Report
(Showroom) - Posted 9 months ago
Anonymous
Verified Buyer
“good products delivery took ages order wasn’t even picked and sent until over a week after i ordered”
Helpful Report
(Showroom) - Posted 9 months ago
Hi there, Thank you for your review. We're glad to hear you were satisfied with our products, but we sincerely apologize for the delay you experienced with your delivery. It’s important to us that our customers receive their orders promptly. If there's anything else we can help you with, please don't hesitate to reach out. Best regards!
Posted 9 months ago
Fotios S
Verified Buyer
“An air compressor and tyre pressure gauge were purchased as a Christmas present on 14-Dec. Price was good and the two items in stock in Brisbane. Delivery to Brisbane was advised 1-3 days with potential delays due to Christmas. An email was received 3 days after order placement, to confirm the items on their way. Enquiries were sent to both Outback Equipment and Aramex prior to Christmas to determine the whereabouts and expected timing of the delivery. Outback Equipment defaulted to the courier and Aramex didn’t respond. It took nearly 2 weeks (30-Dec) for Aramex to register the delivery in their tracking system and the items arrived more than two weeks after Christmas on 7-Jan. The items that were purchased as a gift, arrived in the original air compressor box which was tattered and worn and ultimately could not be given as a gift. Instead of packing the items in a manner to protect them, the air compressor box was opened and the tyre gauge placed inside. This resulted in me purchasing the same gift elsewhere to present on Christmas day and the two items returned to Outback Equipment for credit. The very poor delivery service was not credited. Overall, this was a disappointing experience that is not typical of past purchases from Outback Equipment.”
Helpful Report
(Showroom) - Posted 9 months ago
Hello, Thank you for taking the time to share your experience with us. We’re sorry to hear that the delivery of your order did not meet your expectations. We understand how frustrating it can be to face delays and to receive items that are not in gift-ready condition. Please know that your feedback regarding the packaging and delivery process is invaluable to us, and we will certainly take it into account as we strive to improve our services. If you have any further concerns or if there’s anything else we can assist you with, we invite you to reach out to our customer service team. Best regards!
Posted 9 months ago
Amber J
Verified Buyer
“I brought from Outback Equipment because it said about getting my trax before Christmas and I didn't. So bit disappointed really. I needed them before leaving the state and didn't get them.”
Helpful Report
(Showroom) - Posted 9 months ago
Hi Amber, Thank you for your feedback. We're really sorry to hear that your trax didn’t arrive in time for your departure. We understand how disappointing it can be when shipping delays interfere with your plans, especially during the holiday season. If you require any further assistance or have questions, please reach out to our customer service team. Best regards!
Posted 9 months ago
Anonymous
Verified Buyer
“Emailed 2 weeks after order to find out how my order was going, was told it had been shipped 3 days later got an email to say had just been shipped took over 3 weeks to receive order wasn't impressed”
Helpful Report
(Showroom) - Posted 9 months ago
Hi there, Thank you for reaching out and sharing your experience with us. We sincerely apologize for the delays you encountered with your order and the confusion regarding the shipping notifications. Your feedback is important to us, and we appreciate you bringing this to our attention. If there's anything else we can assist you with, please feel free to contact our customer service team. Best regards!
Posted 9 months ago
Outback Equipment is rated 4.3 based on 7,058 reviews
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