Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.22

4.2 Rating 6,152 Reviews

80 %

of reviewers recommend Outback Equipment

4.2

Based on 6,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 4 star review on 30th April 2025

496

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It takes far to long for your orders to be dispatched”

Helpful Report

(Showroom) - Posted 1 day ago

“2 weeks since order was placed and still nothing not even tracking number provided "apparently goods need to be ordered from supplier" why sell things that you don't have.”

Helpful Report

Posted 6 days ago

Hi Nathan, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the delay with your order and the lack of tracking information. We understand how frustrating it can be not to receive timely updates, especially when you're looking forward to your purchase. Your concerns are important to us, and we're committed to improving our ordering and communication processes. If you have any further questions or need assistance, please don’t hesitate to contact our customer service team.

Posted 2 days ago

“Terrible experience, ordering was easy but then the incorrect item was picked and delivered. Dont know how the incorrect item was picked when the size difference was clear to see before even opening the package. Then told I had to take incorrect package to post office and send item back and wait for once again for the correct item to be sent. I filled in the return form sent the tracking number and 3 weeks later I had to chase up Outback Equip again for my item or refund. Told there had been another error and the refund would now be another 5 days. Appalling service, will never use Outback Quipment again.”

Helpful Report

(Showroom) - Posted 1 week ago

Hi Tracy, Thank you for sharing your feedback. We sincerely apologize for the mix-up with your order and the inconvenience it has caused you. We understand how frustrating it is to receive the wrong item and to have to deal with the returns process, especially when the details seemed clear. Your experience is certainly not reflective of the standard of service we strive for, and we take your concerns very seriously. We are actively working to improve our order fulfillment and communication processes. If you have any further questions or need immediate assistance, please reach out to our customer service team.

Posted 2 days ago

“Due to outback equipment sending my boat trailer stone guards to the wrong state I didn’t receive my correct package for approx 6 wks. When i received the wrong package outback equipment also provided a consignment notice for aus post to send it back to them, however ais post does not accept packages of the size required, therefore after several more emails and phone calls an appropriate transporter was organised to send the wrong package back to outback equipment, which would then allow outback equipment to finally send the correct package. The whole ordeal was ridiculous and ill never buy from them again. Due to my package arriving over a month late i now also have some stone chips on my brand new boat because my stone guards arrived so long after they were ordered. What a show. Never again.”

Helpful Report

Posted 1 week ago

Hi Jared, Thank you for sharing your experience. We sincerely apologize for the mix-up with your order and the delays you faced. It’s clear this was frustrating for you, and we can only imagine how disappointing it must be to deal with such inconvenience. We strive for better service, and your feedback will help us improve our processes moving forward. If there’s anything further we can assist you with, please reach out to our customer service team. Best, The Outback Equipment Team

Posted 2 days ago

“It took 2 weeks from when i ordered to when it was posted. When it arrived it was wrong item. I had to buy items from townsville at a significant extra coat. Sent items back for refund. Cost of items where refunded but i,m still out of pocket postage.”

Helpful Report

(Showroom) - Posted 3 weeks ago

“Very disappointed 1st time i made a purchase with ob. Took a month to deliver. I enquired several times as to how my order was processing and got a response after 2 days telling me it was about to shop, it didn’t ship!! I purchased the same product from anaconda and it was delivered in 4 days.”

Helpful Report

Posted 3 weeks ago

Hi Steve, Thank you for taking the time to leave your feedback. We're truly sorry to hear about your disappointing experience with the delay of your order. We understand how frustrating it can be to wait longer than expected, particularly when you’re eager to receive your purchase. Your comments are valuable to us, and we are continuously working to improve our delivery processes and communication. If there’s anything we can do to assist you or if you have further concerns, please don’t hesitate to reach out to our customer service team at 1300 854 185. Best regards!

Posted 2 weeks ago

“products are great but wouldnt use them again i have purchased twice now and both times waited 4 weeks for my stuff tried to contact them but got no reply bad service”

Helpful Report

(Showroom) - Posted 3 weeks ago

Hi Paul, Thank you for taking the time to leave your feedback. We’re sorry to hear about the long wait times during your recent orders. We understand how frustrating this can be, especially when you’re looking forward to using your new equipment. Your comments are important to us, and we are actively working on improving our service and response times. If you have any further concerns or need assistance, please don't hesitate to reach out to our customer service team at 1300 854 185. Best regards!

Posted 2 weeks ago

“Waiting weeks for an item you advertised you had in stock. Needed that part and you didn't tell me about the delay, then blamed a supplier when questioned but still wouldn't give me a definate delivery date. Ended up giving up with you and getting a refund. Then ordered elsewhere and received in 2 days.”

Helpful Report

(Showroom) - Posted 1 month ago

“Not good in my case, took 3-4 weeks to get the part and it was the wrong part … I could of got a refund but I couldn’t be bothered boxing up the part and posting it back … wast of time and $$”

Helpful Report

(Showroom) - Posted 1 month ago

Hi Andrew, Thank you for sharing your experience. We are truly sorry to hear about the delay and the wrong part you received. We understand how disappointing and time-consuming this situation can be. Your feedback is essential as we strive to improve our service. If you have any questions or need further assistance, our customer service team is here to help. Best regards!

Posted 4 weeks ago

“Did not get my order. The worst service I have had.”

Helpful Report

(Showroom) - Posted 1 month ago

Hi Steve, Thank you for your feedback. We sincerely apologise for the trouble you experienced with your order and for any distress caused by our service. This is not the experience we aim to provide, and we understand how frustrating it can be when expectations are not met. Your comments are crucial in helping us improve, and we are committed to addressing these issues. If you have not yet received your order or have any further questions or need assistance, please don't hesitate to reach out to our customer service team. Best regards!

Posted 1 month ago

“Product was excellent, customer service was the worst. Had a package delivered and it got sent to the wrong address. Then it was up to me to sort it out. No one ever got back to me, had to ring up every day just to be put on hold and wait… Very poor communication”

Helpful Report

Posted 1 month ago

“Order took to long to process. Email sent to cancel order. Order dispatched 3 days after cancellation request. No communication. Poor service. Never again.”

Helpful Report

(Showroom) - Posted 1 month ago

“First you send the wrong product,then I send the product back and I hear nothing about what is going on”

Helpful Report

(Showroom) - Posted 1 month ago

Hi Paul, Thank you for taking the time to express your concerns. We genuinely apologise for the mix-up with your order and for the lack of communication regarding your return. We understand how frustrating this experience must be for you. Your feedback is invaluable to us, and we are committed to improving our processes to prevent this from happening in the future. We can see that this return has been received and processed however, If you have any further questions or need assistance, please don’t hesitate to reach out to our customer service team. Best regards!

Posted 1 month ago

“Was told my order would arrive in 5 days turned out it would take 3 months asked for a refund”

Helpful Report

(Showroom) - Posted 1 month ago

Hi Nita, Thank you for taking the time to share your experience. We sincerely apologise for the delays you encountered with your order. We understand that waiting can be frustrating, and we are sorry for any inconvenience this has caused you. We value your feedback and will certainly look into this issue to help us improve our processes. If there's anything further we can assist you with, please don’t hesitate to reach out to our customer service team. Best regards!

Posted 1 month ago

“Not a good experience item didn’t arrive many excuses very poor probably won’t have any other dealings with Outback Equipment, I suggest following the email trail on this , yes it as a training tool as a don’t do”

Helpful Report

(Showroom) - Posted 1 month ago

“Very unhappy with the discourtesy shown by your company and certainly will not be purchasing from you again .”

Helpful Report

Posted 1 month ago

Hi David, Thank you for taking the time to share your feedback. We sincerely apologize for the discourtesy you experienced with our team. This is certainly not the standard of service we strive for at Outback Equipment. We understand how disheartening it can be to feel unvalued, and your experience is important to us. We will address your concerns with our staff to ensure we provide better customer interactions in the future. If there's anything more we can do to assist you, please reach out to our customer service. Best regards!

Posted 1 month ago

“You sent the wrong door handle which I returned on 10/2/2025 I have had NO correspondence since.. I will not be recommending your business to anyone”

Helpful Report

(Showroom) - Posted 1 month ago

“I ordered a replacement CruiseMaster D035 Boxed Dust Cap in early January. After some weeks and no notification from Outback I called them and waited 45mins for them to answer the call. Finally 2 weeks later I got my order, it was the wrong one. No one in the dispatch department checked to see it was the right part. Finally in late February I finally got the correct order. Extremely poor service and very poor customer service”

Helpful Report

(Showroom) - Posted 1 month ago

Hi John, Thank you for sharing your experience with us. We sincerely apologize for the mix-up and the long wait you encountered while waiting for your item. We completely understand how frustrating this must have been for you. This does not reflect the standard we strive for at Outback Equipment. Your feedback is crucial, and we will certainly address these issues with our dispatch team to prevent this from happening in the future. If there's anything else we can assist you with, please don't hesitate to reach out to our customer service team. Best regards!

Posted 1 month ago

“Once again, delivery times way too long”

Helpful Report

(Showroom) - Posted 2 months ago

Hi Anthony, Thank you for reaching out and sharing your concerns. We’re sorry to hear that you’re facing delays with your delivery, and we completely understand how frustrating this can be. This is not the level of service we aim to provide to our customers. We encourage you to contact our customer service team at 1300 854 185 so we can assist you further. Your feedback is important to us, and we appreciate your patience as we work to improve our processes. Best regards!

Posted 1 month ago

“Ordered 17 jan it’s now 26 feb still waiting on my delivery have made 4 phone calls now been told 4 times they will get back to me still waiting for the call not good enough your customer service is zero as far as I’m concerned”

Helpful Report

(Showroom) - Posted 2 months ago

Hi Dean, Thank you for bringing this to our attention. We're really sorry to hear about the delay with your delivery and the lack of communication you’ve experienced. This is not the standard of service we strive for, and can understand your frustration. We can see that this has now been resolved and a replacement resent, if you have any further questions or concerns please don't hesitate to reach out Best regards!

Posted 1 month ago

Outback Equipment is rated 4.2 based on 6,152 reviews