Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.27

4.3 Rating 7,543 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

Write Your review

Tell us how Outback Equipment made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Outback Equipment 5 star review on 15th March 2026

523

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered parts. Three weeks later you admitted it would take at least two to three more weeks. No advice when placing order that parts not in stock or even available. After obtaining refund I walked into local RTM and purchased required parts off shelf.”

Helpful Report

(Showroom) - Posted 16 hours ago

“The worst company to deal with,wouldnt answer emails ,slowest shipping ever ,when they finaly answered an email they told me my parts had been posted a day eairler but they hadn't,when they were finaly posted the tracking said they had received my parts 2 days after outback equpment had said they had posted them .I will never buy from this comany ever again”

Helpful Report

Posted 1 day ago

“This store sells things online that they don’t have in stock - communication is difficult as was getting a refund for an item that kept getting ‘delayed’. Wish I’d read other peoples reviews before purchasing from their online store.”

Helpful Report

Posted 3 days ago

“You're pretty brave emailing me requesting a review. Not only do you sell stuff that you don't stock, but then it takes no input from your company to advise of this. You even accept priority express shipping fees, knowing that the items are only going to be express posted once you finally get the item in stock in a month or so. Just take the money, sit back and wait for the customer to ask where the goods are that they paid for weeks prior. Then, when we say bugger it, you don't stock it, give my money back, we then have to argue for weeks again to attempt to get the money back. Only when the purchase is disputed with the bank do you finally refund the money. Would I buy from you again? HELL NO. Would I recommend using Outback Equipment to a friend or colleague? ABSOLUTELY HELL NO...”

Helpful Report

Posted 3 days ago

“Ordered radiator protection screen for LC200. Item was never sent. After repeatedly calling them them and then finally requesting refund then suddenly decided to send item. Item then arrived missing 4 plastic washers so additional hardware was required to install and final fitment was not good. Poor service the entire time. Will not purchase from Outback again.”

Helpful Report

Posted 5 days ago

Hi James, thanks for your feedback. We're sorry about the delay, missing washers and the overall service you received. We’ll review what happened and work to resolve your refund and the missing parts promptly.

Posted 3 days ago

“Didn't get what I ordered & I'm in the process of returning & hopefully getting what I originally payed for, but I'm not sure if that will ever happen.”

Helpful Report

(Showroom) - Posted 5 days ago

Hi Neville, thanks for your feedback. We're sorry you didn’t receive what you ordered and for the trouble with the return process. We’ll review what happened and assist with a resolution as quickly as possible. This has been followed up with our resend coordinator now.

Posted 3 days ago

“Promise the world & could not deliver the fuel tank guard in the time frame they promise & could not give me any time frame when it could be deliver.”

Helpful Report

Posted 5 days ago

Hi Peter, thanks for your feedback. We’re sorry we couldn’t deliver the fuel tank guard within the promised timeframe and for not providing a clear ETA. We can see a resolution has been reached with you.

Posted 3 days ago

“Didn’t tell me product was out of stock for three weeks. Then took another week to arrive. Very disappointed and won’t shop with them again. Happy with product, just no service”

Helpful Report

Posted 6 days ago

Hi Stephen, thanks for your feedback. We're sorry about the out-of-stock delay and the extra wait for delivery. We understand your frustration and will review our stock notifications and shipping timelines to prevent this in the future.

Posted 3 days ago

“Terrible shipping times and terrible customer service. Don’t believe the shipping times quoted on the website, expect to wait weeks to months.”

Helpful Report

Posted 6 days ago

Hi Catherine, thanks for your feedback. We're sorry about the shipping delays and the service you experienced. We’ll review what happened and work to resolve your order and improve our shipping communications promptly.

Posted 3 days ago

“You need to be honest with your customers if you don't stock an item”

Helpful Report

Posted 1 week ago

Hi Matt, thanks for your feedback. We’re sorry for the frustration about stock availability and any lack of transparency. The majority of our products have an estimated 'Dispatch in' timeframe listed at the time of purchase. These are subject to changes and variations. Your feedback has noted.

Posted 3 days ago

“Had to cancel my order, waited 3 weeks and decided to contact outback equipment to find out my order was still another month or 2 away with no communication about this, will never buy from outback equipment.”

Helpful Report

Posted 1 week ago

Hi Steven, we’re sorry to hear about your experience and the lack of communication around your order. Waiting that long without clear updates is understandably frustrating, and we regret that we didn’t provide better visibility on the delay. We’re reviewing our processes to improve communication and ensure customers are informed earlier about any extended timeframes. Thank you for your feedback.

Posted 3 days ago

“Absolutely appalling service. Do not buy from these people. Waited over a month to still not get my order then had to wait and wait to get a refund. Should not be in business.”

Helpful Report

Posted 1 week ago

Hi Doug, thanks for your feedback. We’re sorry for the delays with your order and the refund experience. We’ll investigate what happened and work to resolve this promptly.

Posted 3 days ago

“Extremely poor customer service. Turn around time between ordering and shipping is ridiculous. Communication when submitting a warranty claim is non existent and to not be able to call an Australian company to follow up on anything is outrages. Will never use or recommend this comao g again”

Helpful Report

(Showroom) - Posted 1 week ago

Hi Jennie, thanks for your feedback. We’re truly sorry for the poor service, the delays, and lack of communication you experienced. We’ll review our processes for order fulfillment and warranty claims, it looks like you are being looked after by one of our agents currently now.

Posted 3 days ago

“Hopeless. Order took weeks to dispatch despite all items listed as in stock. Customer support slow to respond, eventually refunded part of the order but didn't reimburse for the shipping component. Other items arrived long after the trip they were bought for.”

Helpful Report

Posted 1 week ago

Hi Callum, we’re sorry to hear about your experience. Delays on items listed as in stock, slow support, and the impact on your plans are below expectations, and we understand your frustration. We also apologise for the issue with the shipping refund—this should have been handled more clearly. Given you were sent some items from your order; shipping costs incurred which is why the shipping was not refunded. We’re reviewing both our stock accuracy and response times to try to prevent this happening again. Thank you for your feedback.

Posted 3 days ago

“My order took over a month to come. When it did arrive the product is not what was advertised. I am still waiting on a response from the customer team via email about this issue and have no way of calling anyone as the phones are turned off.”

Helpful Report

(Showroom) - Posted 1 week ago

“Cant trust them to deliver a $5 item , so would not use them for anything that more money , nope dont recomend , cant see me using them again , dont ask my opion unless you want my honest answer”

Helpful Report

Posted 1 week ago

Thanks for your review- we're sorry to hear you were unhappy with your experience. Checking your order, we can confirm it was delivered to you.

Posted 1 week ago

“still waiting for part for 14 weeks they won't even answer the phone”

Helpful Report

Posted 1 week ago

Hi Peter, we’re sorry to hear of your experience- Our phone lines have been turned off temporarily to allow our team to focus on getting resolutions. Please email us with your order details at service@outbackequipment.com.au so we can investigate this promptly. Thanks.

Posted 4 days ago

“I ordered product for a trip in January. After many inquries it became obivious that Outback Equipment advertise and sell product they do'nt even have in store or warehouse. I recieved it in March after the ship had landed.”

Helpful Report

Posted 1 week ago

Hi Bob, thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating it must have been to order for a January trip and not receive your item until March. That’s certainly not the experience we aim to provide. While some products are sourced directly from suppliers and can occasionally be subject to unexpected delays, we recognise that clearer communication and more accurate timeframes are essential—especially when orders are time-sensitive. We appreciate you bringing this to our attention and will use your feedback to improve how we communicate stock availability and delivery expectations.

Posted 4 days ago

“I ordered a superior engineering steering damper for a patrol as it was cheaper than going through superior and I found out why. The website says 4-6 days for delivery but after a week I phoned up and the lady told me it was another 2-3 weeks away because superior were out of stock and it was being manufactured. I phoned superior who told me they had more than 70 on the shelf and ready to go. Outback refunded my order and I went with Superior (which is what I should have done first time) who had the item to me in a couple of days. I wouldn't use outback equipment again.”

Helpful Report

Posted 2 weeks ago

“Terrible experience Waited 1 month for my order Then rang was told at least another month”

Helpful Report

Posted 2 weeks ago

Hi Stefan, we’re sorry for the terrible experience and the long wait you’ve faced. Looking into your order; it looks like a resolution was reached. Thanks for your feedback.

Posted 4 days ago

Outback Equipment is rated 4.3 based on 7,543 reviews