Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.27

4.3 Rating 7,058 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 25th October 2025

516

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my order a week ago it was the wrong order so I reached out to outback equipment ,was told to take photos which I did and haven’t heard as to whether they are going to send me the correct order or refund my money .In my eyes that is disgusting customer service wouldn’t recommend this place to anyone .”

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Posted 1 day ago

“Item took nearly 6 weeks to arrive than arrived damaged. Sent off an email and received no reply”

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Posted 1 week ago

Hi Adam, we sincerely apologise for the issues you've encountered with your order. Receiving a damaged item is not the service we strive for, and we truly understand your frustration. We can, however, see that an email response was sent to you on the 1/10 (same day you sent through an enquiry); if you do require any further assistance, please don't hesitate to reach out to our customer service team directly for assistance. Thank you for your understanding, and we hope to have the opportunity to improve your experience with us in the future.

Posted 2 days ago

“Ordered 3 items nearly 1 month ago and stuff haven’t received my goods, sent 2 emails in regards too my order with no response. Won’t order from here again very disappointed as I have heard good things from YouTube sponsors”

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Posted 2 weeks ago

Thank you for your feedback Campbell. We're sorry to hear about your experience, but we’d like to clarify a few details. Your order was sent within the timeframe originally advised at checkout, and we can confirm that both of your emails were responded to. It’s possible our replies may have ended up in your spam or junk folder, and we would recommend checking there in case these responses slipped through. We do recommend online that orders being sent to WA go through express shipping to assist with speeding up this process, as we are a Brisbane-based company; however can see that your parcel has been marked as delivered last week. We genuinely value every customer and regret that your experience didn’t meet your expectations. If you’re still in need of assistance, please don’t hesitate to reach out to our customer service team directly at 1300 854 185 — we’re here to help.

Posted 1 week ago

“said 1-6 days delivery, it took 11 and no one bothered to call and let me know about any delay, I had to call them to find out what was happening with my package, when it did finally arrive it was the wrong part then they would not dispatch the correct part until the wrong was back in their warehouse. Worst experience I have had with an online order. Never again Outback Equipment. This debacle will be talked about around many camps down the track.”

Helpful Report

Posted 1 month ago

Hi Glen, we apologise for the inconvenience you faced with your order and the mix-up with the parts. It's disappointing to hear that you had to reach out for updates, and we appreciate you sharing your experience with us. We’re committed to making improvements in our processes to prevent this from happening in the future. Thank you for your feedback, and we hope you might reconsider shopping with us down the line.

Posted 2 weeks ago

“Ordered an item and paid extra for express shipping. I called up to check eta as it was a critical item that we needed before we left for our holiday (hence why we paid extra for express) and was advised that even though you pay extra for express shipping doesn’t mean they will process the order quicker. I then said can I cancel the postage and drive out and collect myself and was told it was out of stock and they are waiting for it to arrive. No where online did it say it was out of stock - if I knew that I would have gone elsewhere. I was then told I should never reply on the stock listed online and should always call first - no where on the item I ordered did I see that this is recommended, otherwise I would have called and gone elsewhere when I found out it was out of stock. How is your website that bad with stock availability that it relies on customers having to then call you to check - and if it is that bad, why do you not have it stated very clearly near the ‘add to cart’ button or somewhere else very clearly marked. So after all this I asked, since my order hasn’t been processed and the item still isn’t in stock, can I please have a refund so I can buy the item elsewhere (we r running out of time now). I was told no, I can only have store credit or exchange as it hasn’t been over 5 days for processing yet. So now I don’t have the funds to buy the product elsewhere and just have to wait and see if it actually arrives - oh and am also out of pocket for the extra I paid for express shipping for it to arrive before we leave.”

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Posted 1 month ago

“Took months to arrive, asked for a refund, was the sent half the order and refunded the rest, even though the half the was refunded was needed for the half that was eventually delivered.. phoned to see what was going on which was only then told that half the order was refunded. Didn’t respond to emails. Not impressed”

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Posted 1 month ago

“Bought equipment close to 2k but they didn't have it in stock . Finally got a refund. Wasted lots of my time.”

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Posted 1 month ago

“Worst experience buying online I’ve had. First was a tow bar I elected to pickup the delivery. I didn’t realise until I got home that they had only given me half the order. Took another two days before they sent me the rest of the order. I gave them another chance and bought a complete suspension kit, this time I thought I’d have it delivered. The delivered half the right order and something completely wrong I received a completely assembled front set up and an un assembled front setup. Countless emails, a bunch of phone calls and I finally have the rear suspension parts I originally ordered. 1 holiday and 2x mechanic anointments cancelled. Customer support was outstanding! They did do a really good job… however their logistics is absolute garbage!! What should have taken 1 week has turned into 4! All I got was a sorry and that’s it!”

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Posted 1 month ago

Hi Marcus, we're truly sorry to hear about the difficulties you've faced with your orders. It's clear that we fell short of our usual standards, and we understand how frustrating this must be for you. While we're glad our customer support team did their best to assist you, we recognize that our logistics need improvement. Your feedback is invaluable, and we’ll take it to heart as we work to enhance our processes. If there's anything else we can do to assist, please don't hesitate to reach out.

Posted 1 month ago

“Purchased a light bar online that appeared in stock, took over a week for outback equipment to tell me that it wasn't actually in stock, instead of a refund they offered me credit on my account, or store credit. Took a few emails to actually get a refund.”

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Posted 1 month ago

Hi Rory, we're truly sorry to hear about your experience with your order and the delays in processing your refund. We understand how frustrating this can be, and we appreciate you bringing it to our attention. Your feedback is important to us, and we're continually working to improve our service. If there's anything else we can assist you with, please feel free to reach out.

Posted 1 month ago

“10 days after purchase, followed up to be told it wasn't dispatched yet as one item was out of stock. Asked them to cancel/refund that item and send the rest. When it got here, I was missing one item but had received a box of random items i didn't order. I reached out and they refuse to send the correct item until I lodge the incorrect items at a post office. I am not physically capable of just dropping everything to get a heavy box to the post office due to a mistake I did not make. I am happy for them to send a courier to collect the incorrect items, sure, but I cannot get to a post office. They are firmly refusing to supply the correct item, or return my money. The incorrect items are worth much less than the item I am missing, so it's not even a sneaky win. I am yet to receive any refund for the initial out of stock item. I spent $1052 and am only in possession of approximately half of that value of my order. Have had to lodge payment disputes and fair trading complaint. AVOID!”

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Posted 1 month ago

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Posted 1 month ago

“Caravan and trailer covers tear quite easy and tie of ropes become very brittle after on a short time. These covers weren’t made to stay out in the weather. Will be sourcing a different brand to this company”

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Posted 1 month ago

“Not having parts you advertised in stocks Parts you sell not lasting”

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Posted 2 months ago

“I couldn’t use the product I bought as it was misrepresented as comfortable and was so uncomfortable I couldn’t sleep on it. You wouldn’t provide a refund. I will never buy from you again. The product was the Oztrail “comfort” self-inflating pillow”

Helpful Report

Posted 2 months ago

Hi Sharon, we’re sorry to hear that the Oztrail “comfort” self-inflating pillow didn’t meet your expectations for comfort. Although we’re unable to process a refund at this time, we appreciate your feedback. If you have further questions or concerns, please don’t hesitate to reach out.

Posted 2 months ago

“Bought a backpack and waited for several weeks and then gave me my money back with no message or email why I didn't get what I bought.”

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Posted 2 months ago

Hi Danika, thank you for providing feedback regarding the cancellation of your order, I can see here that you were notified via email on 4/7/25 that this product was deemed 'deleted/ No Longer Available' with the supplier and multiple alternative options were offered to you. If you have any further questions or there’s anything else we can assist you with, please don't hesitate to reach out to our customer service team at service@outbackequipment.com.au or 1300 854 185. Cheers.

Posted 2 months ago

“Wouldn’t recommend these guys to anybody Terrible customer service .. Highly recommend not using them. Have a good day.”

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Posted 2 months ago

“My door blind arrived without the fit kit "screws and brackets", this took way too many phone calls and e-mails to eventually get the missing parts sent to me, lots of people making callback promises and e-mail replys but thsi never happened.”

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Posted 3 months ago

Hi Trena, thank you for sharing your experience with us. We sincerely apologise for the inconvenience you faced regarding the missing parts in your order. We're working diligently to improve our communication and ensure that these kinds of delays don’t occur in the future. If you have further concerns or if there's anything else we can assist you with, please feel free to reach out to our customer service team.

Posted 2 months ago

“Last thing I'll be ordering. Buck Wild Outdoors Heavy Duty BBQ Fire Pit & Grill was supplied without the skillet. Raised an equiry. No response.”

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Posted 3 months ago

“Didn't have the equipment in stock and ever kept me updated. If I didn't call I wouldn't have known.”

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Posted 3 months ago

“If I could give 0 stars, I would.. My product arrived with missing parts. When I contacted them and asked for the replacement part to be sent express, they said they would. It took 3 more days before they even posted it, and they didn't ship it express. When I questioned this, they LIED and said it was sent same day, express. But I had tracking to show evidence it wasn't!! So then they offered me a store credit. When I asked for the same dollar amount to be refunded as compensation, they flat out refused, numerous times. Wasn't worth the fight, so I accepted the store credit (yay for making them more money... A holes)... But anyway the customer service was RUDE, LYING, and flat out atrocious!!! Never again. Ever. Ever. Ever.”

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Posted 3 months ago

Outback Equipment is rated 4.3 based on 7,058 reviews