Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.26

4.3 Rating 6,642 Reviews

80 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

Write Your review

Tell us how Outback Equipment made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Outback Equipment 5 star review on 1st June 2025

507

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed and order for a caravan toilet refresher set. I placed the order on the 20th of April 2025 and received the incorrect product 4 weeks later. I had to post the wrong one back and still havn't got the new one and its the 11th of the June so almost 8 weeks at this point. Dont email them if you expect a quick response or response at all, best bet is to call up if you can. Will be looking elsewhere next time i need something like this.”

Helpful Report

Posted 4 days ago

“Not a good store to deal with. The item that i bought is not well packed inside the box and there are scratches of because item will move inside the box during transport. They didnt even put bubble wrap. Im disappointed as well because the other item that i bought is cannot be returned or refund and the reason that i have to return this item is they didn’t put that on description that it is included in the first item above. Which is not my fault. And even if you read their policy.Although its not that really an expensive item, but they didn’t even try offer.”

Helpful Report

Posted 1 week ago

“All their stock sucks, the return policy sucks definitely does not live up to the name”

Helpful Report

Posted 1 week ago

“I can only give you a poor review, you supplied me with the incorrect part after waiting approximately two weeks in remote out back QLD. I returned the incorrect part at my inconvenience and expense and have had no feedback regarding a refund since.”

Helpful Report

Posted 1 week ago

“Ordered online… said it was in stock… delivery in about 10 days Waited 12 days and no delivery…. Rang and said they were out of stock… no notification… so I canceled order and went elsewhere Took 10 days to get a refund Won’t deal with them again”

Helpful Report

Posted 1 week ago

“Completely useless. Garbage customer service. Zero organisation. DO NOT RECCOMEND”

Helpful Report

Posted 1 week ago

“I ordered an item and received the wrong item,took a long time to get it sorted Still waiting to be reimbursed monetary wise”

Helpful Report

Posted 2 weeks ago

Hey Thomas, thank you for reaching out and leaving a review. We can see that this refund has been processed, please keep in mind refunds can take 3-5 business days to reflect in your original payment method. Please dont hesitate to reach out to our customer service team with any further questiosn or concerns at 1300 854 185.

Posted 1 week ago

“I recently purchased 4 items on 2 seperate purchases. I paid for these items and then it was a month between payment and recieving my items. Turns out they didn't actually have anything in stock that I had ordered. The support was not as quick as I would have hoped for.”

Helpful Report

Posted 2 weeks ago

Hey Cameron, We apologise for the delay, I can see that our team have been in communication with you throughout the month regarding this delay and a credit has been applied to your account as a token of our appreciation.

Posted 1 week ago

“We are still waiting on a delivery supposed to be shipped on the 28/4 but not received and offered a refund or wait until stock arrived so still waiting order N1173343 incase some one reads this”

Helpful Report

Posted 2 weeks ago

Hey David, We'd like to sincerely apologise for the delay and thank you for your patience and understanding. As previously discussed, the order is scheduled for delivery on June 19th. Please keep an eye out for the tracking details with this order and dont hesitate to reach out with any further questions or concerns.

Posted 1 week ago

“Horrible, after waiting a week I was told they were waiting for the product, I then asked for a refund as I needed the product for an upcoming trip. So instead it got sent anyway and arrived 2 weeks later. Didn’t make it for my trip, now I need to pay to send it back. Thanks for the horrible service, poor communication and the very late delivery”

Helpful Report

Posted 2 weeks ago

“I order a lock, they sent me the incorrect item. When I rang to let them know, I had to prove it, return item and wait for the to get it back before I could get the item I paid for. I am still waiting for my item, and no reply to my emails. I have proof they have received my return.”

Helpful Report

Posted 2 weeks ago

“Got my money back, I cancelled the order... I found it deceptive to have an item in stock on your website only to drop ship it and take over a week to travel less than 100km from Brisbane to the Sunshine Coast. honesty goes a long way. You have lost a customer”

Helpful Report

Posted 3 weeks ago

“Very bad customer service.Took 4 weeks to recieve goods and one was missing when it finally arrived it was wrong ,they sent me 2 of the same thing.When I phoned to report they made me feel as if it was my fault . And to rectify the order I had to jump through all these hoops as if I worked for them. One guy even told me to knock on my neighbours door to borrow his printer as I dont have one😳”

Helpful Report

Posted 1 month ago

“The worst purchase experience I have ever had. Customer service is poor, they don’t even ring back after they say they will. I still haven’t received my item and it’s been well over a month.”

Helpful Report

Posted 1 month ago

“I ordered a caravan cover. The wrong size was sent. Customer service becomes non existant when they need to rectify a mistake they made. Over one month later and I am still waiting for the correct cover. I tried ringing several times but am left to wait on hold for over ten minutes before I give up.Its like they are blocking my number.”

Helpful Report

(Showroom) - Posted 1 month ago

“I bought a companion gas burner, it is absolutely rubbish. Makes loud noise and turns off regularly. I can't use it now”

Helpful Report

Posted 1 month ago

“It takes far to long for your orders to be dispatched”

Helpful Report

(Showroom) - Posted 1 month ago

Thank you for your feedback. We're truly sorry to hear that your order took longer to dispatch than expected. We understand how important timely delivery is, and we appreciate your patience as we work to improve our processes. If you have any further concerns or questions, please feel free to reach out.

Posted 1 month ago

“2 weeks since order was placed and still nothing not even tracking number provided "apparently goods need to be ordered from supplier" why sell things that you don't have.”

Helpful Report

Posted 1 month ago

Hi Nathan, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the delay with your order and the lack of tracking information. We understand how frustrating it can be not to receive timely updates, especially when you're looking forward to your purchase. Your concerns are important to us, and we're committed to improving our ordering and communication processes. If you have any further questions or need assistance, please don’t hesitate to contact our customer service team.

Posted 1 month ago

“Terrible experience, ordering was easy but then the incorrect item was picked and delivered. Dont know how the incorrect item was picked when the size difference was clear to see before even opening the package. Then told I had to take incorrect package to post office and send item back and wait for once again for the correct item to be sent. I filled in the return form sent the tracking number and 3 weeks later I had to chase up Outback Equip again for my item or refund. Told there had been another error and the refund would now be another 5 days. Appalling service, will never use Outback Quipment again.”

Helpful Report

(Showroom) - Posted 1 month ago

Hi Tracy, Thank you for sharing your feedback. We sincerely apologize for the mix-up with your order and the inconvenience it has caused you. We understand how frustrating it is to receive the wrong item and to have to deal with the returns process, especially when the details seemed clear. Your experience is certainly not reflective of the standard of service we strive for, and we take your concerns very seriously. We are actively working to improve our order fulfillment and communication processes. If you have any further questions or need immediate assistance, please reach out to our customer service team.

Posted 1 month ago

“Due to outback equipment sending my boat trailer stone guards to the wrong state I didn’t receive my correct package for approx 6 wks. When i received the wrong package outback equipment also provided a consignment notice for aus post to send it back to them, however ais post does not accept packages of the size required, therefore after several more emails and phone calls an appropriate transporter was organised to send the wrong package back to outback equipment, which would then allow outback equipment to finally send the correct package. The whole ordeal was ridiculous and ill never buy from them again. Due to my package arriving over a month late i now also have some stone chips on my brand new boat because my stone guards arrived so long after they were ordered. What a show. Never again.”

Helpful Report

Posted 1 month ago

Hi Jared, Thank you for sharing your experience. We sincerely apologize for the mix-up with your order and the delays you faced. It’s clear this was frustrating for you, and we can only imagine how disappointing it must be to deal with such inconvenience. We strive for better service, and your feedback will help us improve our processes moving forward. If there’s anything further we can assist you with, please reach out to our customer service team. Best, The Outback Equipment Team

Posted 1 month ago

Outback Equipment is rated 4.3 based on 6,642 reviews