Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.26

4.3 Rating 6,794 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 25th July 2025

511

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My door blind arrived without the fit kit "screws and brackets", this took way too many phone calls and e-mails to eventually get the missing parts sent to me, lots of people making callback promises and e-mail replys but thsi never happened.”

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Posted 1 day ago

“Last thing I'll be ordering. Buck Wild Outdoors Heavy Duty BBQ Fire Pit & Grill was supplied without the skillet. Raised an equiry. No response.”

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Posted 1 week ago

“Didn't have the equipment in stock and ever kept me updated. If I didn't call I wouldn't have known.”

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Posted 2 weeks ago

“If I could give 0 stars, I would.. My product arrived with missing parts. When I contacted them and asked for the replacement part to be sent express, they said they would. It took 3 more days before they even posted it, and they didn't ship it express. When I questioned this, they LIED and said it was sent same day, express. But I had tracking to show evidence it wasn't!! So then they offered me a store credit. When I asked for the same dollar amount to be refunded as compensation, they flat out refused, numerous times. Wasn't worth the fight, so I accepted the store credit (yay for making them more money... A holes)... But anyway the customer service was RUDE, LYING, and flat out atrocious!!! Never again. Ever. Ever. Ever.”

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Posted 3 weeks ago

“Had a door blind sent that came without the fittings, screws and brackets, many phone calls and numerous e-mails later with lots of promises to get this fixed/ sent to me but after 8 working days since i first lodged this problem , i still have no answer on when i will get these parts, I have atracking label made for these but this has not moved in a full week now, I AM TOTALLY OVER THIS POOR CUSTOMER SERVICE I HAVE BEEN GIVEN / NOT GIVEN.”

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Posted 3 weeks ago

“Terrible experience to many untruths of product being in stock when it was not Pay with paypal for peace of mind Hard to get a refund very stressful time”

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Posted 3 weeks ago

“Ordered a Redarc tow pro elite from there website, after 12 days and no email stating that the order had been shipped, I decided to call them. I was informed that they would not receive the goods from there supplier until the 30/06 then it would be dispatched, at no stage did there website state it was out off stock, as far as I’m concerned that is deceitful practice, I could have order from another supplier and probably received it in 7 days, now I’m probably have to wait close to a month to receive my order, when I order online I want my good ASAP. I will never order anything from Outback Equipment or will I recommend them to anyone . Luckily there numerous online stores the sell the same equipment and I never have to deal with them again.”

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Posted 1 month ago

“Aussie Traveller caravan stone guard. We bought our stone guard in June 2024, 12 months in and all of the black mesh for the stone guard has perished and broken down from Sun exposure and the black frame is rusting. What makes it worse is the van is stored in the shade so the mesh has little exposure to the Sun. I would not recommend this product.”

Helpful Report

Posted 1 month ago

Hey Richard, thanks for sharing your experience with us. We're really sorry to hear about the issues you've encountered with the stone guard. Product durability is important to us, and we appreciate your feedback as we work to improve. If you have any further concerns or would like to discuss this in detail, please don't hesitate to reach out to our customer service team at 1300 854 185.

Posted 1 month ago

“These pumps have a flaw in their design. The 90degree fitting pops off with the bouncing of the boat as it travels making the non return valve redundant. Of the four pumps I purchased two 90 degree fittings popped off flooding two hatches. One of the pumps caught fire in situation that no warranty has been offered from outback equipment . I have since replaced all these pumps with Johnson pumps. I would not recommend these pumps and strongly advise against using them. Outback equipment cannot be relied on for warranty support. If you purchase these pumps there’s a great chance they will flood your boat”

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Posted 1 month ago

Hey Peter, thank you for taking the time to share your feedback. We're really sorry to hear about the issues you've faced with the pumps. Unfortunately, I am unable to see anywhere that you have reached out to submit a warranty claim, if you could please reach out to the team at service@outbackequipment.com.au or submit a claim via the Help Center located at the top right-hand side of our website, we will strive to look into this for you. Cheers.

Posted 1 month ago

“Without a doubt the worst experience I have ever experienced with purchasing an online product. Keeping customers informed of delays right through to a customer service representative getting aggressive. Put the $250 back into training basic customer service. Good luck you will need it!”

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Posted 1 month ago

“I placed and order for a caravan toilet refresher set. I placed the order on the 20th of April 2025 and received the incorrect product 4 weeks later. I had to post the wrong one back and still havn't got the new one and its the 11th of the June so almost 8 weeks at this point. Dont email them if you expect a quick response or response at all, best bet is to call up if you can. Will be looking elsewhere next time i need something like this.”

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Posted 1 month ago

“Not a good store to deal with. The item that i bought is not well packed inside the box and there are scratches of because item will move inside the box during transport. They didnt even put bubble wrap. Im disappointed as well because the other item that i bought is cannot be returned or refund and the reason that i have to return this item is they didn’t put that on description that it is included in the first item above. Which is not my fault. And even if you read their policy.Although its not that really an expensive item, but they didn’t even try offer.”

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Posted 1 month ago

“All their stock sucks, the return policy sucks definitely does not live up to the name”

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Posted 1 month ago

“I can only give you a poor review, you supplied me with the incorrect part after waiting approximately two weeks in remote out back QLD. I returned the incorrect part at my inconvenience and expense and have had no feedback regarding a refund since.”

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Posted 1 month ago

“Ordered online… said it was in stock… delivery in about 10 days Waited 12 days and no delivery…. Rang and said they were out of stock… no notification… so I canceled order and went elsewhere Took 10 days to get a refund Won’t deal with them again”

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Posted 1 month ago

“Completely useless. Garbage customer service. Zero organisation. DO NOT RECCOMEND”

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Posted 1 month ago

“I ordered an item and received the wrong item,took a long time to get it sorted Still waiting to be reimbursed monetary wise”

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Posted 1 month ago

Hey Thomas, thank you for reaching out and leaving a review. We can see that this refund has been processed, please keep in mind refunds can take 3-5 business days to reflect in your original payment method. Please dont hesitate to reach out to our customer service team with any further questiosn or concerns at 1300 854 185.

Posted 1 month ago

“I recently purchased 4 items on 2 seperate purchases. I paid for these items and then it was a month between payment and recieving my items. Turns out they didn't actually have anything in stock that I had ordered. The support was not as quick as I would have hoped for.”

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Posted 2 months ago

Hey Cameron, We apologise for the delay, I can see that our team have been in communication with you throughout the month regarding this delay and a credit has been applied to your account as a token of our appreciation.

Posted 1 month ago

“We are still waiting on a delivery supposed to be shipped on the 28/4 but not received and offered a refund or wait until stock arrived so still waiting order N1173343 incase some one reads this”

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Posted 2 months ago

Hey David, We'd like to sincerely apologise for the delay and thank you for your patience and understanding. As previously discussed, the order is scheduled for delivery on June 19th. Please keep an eye out for the tracking details with this order and dont hesitate to reach out with any further questions or concerns.

Posted 1 month ago

“Horrible, after waiting a week I was told they were waiting for the product, I then asked for a refund as I needed the product for an upcoming trip. So instead it got sent anyway and arrived 2 weeks later. Didn’t make it for my trip, now I need to pay to send it back. Thanks for the horrible service, poor communication and the very late delivery”

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Posted 2 months ago

Outback Equipment is rated 4.3 based on 6,794 reviews