Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.26

4.3 Rating 7,687 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 15th March 2026

523

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a item for delivery to Perth WA within 2 weeks but after I placed the order I was told I was unable to get faster delivery as they used Australia Post and the item was too large for express delivery and they were not prepared to have it couriered at my cost or provide a refund as I had failed to read their dispatch rules carefully enough but they would offer a in store credit. Very unhelpful attitude on the phone and apparently it was my fault!!”

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Posted 1 week ago

“You do not answer emails. Three sent and still waiting on an order purchased on May 21st.”

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Posted 1 week ago

“Brought a redarc BCBC charger failed after 9months contacted outback which you can only do by email it takes 3 days for them to response asking for proof of purchase etc which was done then asked for picture and of unit and proof of purchase so sent copy of invoice with picture of unit plus letter from Auto Elect. stating that unit was faulty and he gave mob number if they had any concerns remembering that it takes days for them to reply it took 3 weeks to get to this stage THEY then wanted serial no. AFTER a couple of days They then wanted to know what battery i had in vehicle .Finally they said they would send it to Redarc when i send it to them they paid postage. after2 weeks no response. I then emailed them Response we will contact you in 3 days I Then contacted REDARC They told me if i contacted them i would have had a replacement in 5 days they sent me a new one straight away it took 6 weeks dealing with this mob and i had to contact redarc myself I wouldn't buy anything from them”

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Posted 2 weeks ago

“I didnt receive my product after 4 months of waiting asked for a refund and still waiting for it pathetic”

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Posted 2 weeks ago

“The lack of communication very poor, the fact its taken so far 9 weeks (apparently on its way) for a delivery is out the gate. Its been me thats constantly tried to chase this up The phones were turned off So only way of communication was email We needed items for a caravan trip that has been & gone”

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Posted 2 weeks ago

“Terrible experience, they don't seem to actually have items in stock even when they say so on their website. I waited weeks for my order that I paid express shipping for. In the end they cancelled the main sleeping bag I wanted and only sent the cheapo chair...still charged me for the express post!”

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Posted 2 weeks ago

“My order was not in stock. It took over 2 weeks to be delivered.”

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Posted 2 weeks ago

“Terrible customer service mainly, astonishing!”

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Posted 3 weeks ago

“Worst company I have ever dealt with and still waiting on a $1200 refund because they couldn’t supply me the fridge I ordered.”

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Posted 3 weeks ago

“Appalling service, the item took 6 weeks to be delivered even though the website stated that it was in stock. Never again!”

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Posted 3 weeks ago

“I'm pretty sure now they are just an online shop front for a lot of products. They don't seem to have items actually in stock. 3wks plus waiting for our Hardkoor light strip meant we had to leave on out trip without it :( Couldn't contact them by phone and they took days to respond by email with a generic reply. We had to buy it elsewhere and it arrived at our destination in 4days. Won't be buying from them again as this was the second time they stitched us up.”

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Posted 3 weeks ago

“This item was supposed to be in stock. Then it wasn't, took 3 month to arrive. Wish I never went through these guys”

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Posted 3 weeks ago

“My order was so poorly wrapped that the hitch fell out of the box when I collected it from the post office. This made me think part of my order had been lost in transit, but apparently the locking pin, tow ball and caravan feet had just not been sent yet. When I followed up with OBE, I was told the pin and ball should have come with the kit in a sealed plastic pack, but that was not the case, so they arranged to send them finally. The caravan feet were on back order, and I was not informed; all communication indicated the full order had been filled, which was not the case. Very disappointed with the communication, slow freight and poor packaging.”

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Posted 3 weeks ago

“Overcharged at checkout. Still hadnt posted after 1.5 weeks.”

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Posted 3 weeks ago

“Worst experience I’ve ever had of ordering online and of customer service - ordered Max Fan Delux for my van, bit cheaper than elsewhere. Delivery said within 6 days. This turned out to be to their factory! I was in Northern Rivers and they were in Brisbane, how hard could it be! Nothing after a few weeks - I rang and was told politely about the 6 days being only to them (so misleading) and given a possible delivery date. I changed the delivery address because by that time the van would be getting worked on and not at my home. Nothing arrived, I tried calling Outback again and a recorded message said they were so busy they couldn’t answer the phones and to send an email which I did. This was answered a few days later. Still nothing arrived and calls went to same message and email answered again a few days later but still fan didn’t arrive. The installation was time sensitive as the roof needed respraying Eventually the fan arrived after FORTY EIGHT DAYS when the van was at a different address being worked on as I could no longer delay and had given up about the fan and finally had to go ahead with the work. So that required two hours of driving to get the fan to the new location. I eventually left on my trip well over a month late because of Outback Equipment’s misleading advertising. And now I will miss the whale shark migration. Pay the extra and use a different company. They are way understaffed and while the staff are polite and try to be helpful it’s not good enough!!! I may now never get to swim with the whale sharks as it was wish I made while undergoing cancer treatment.”

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Posted 3 weeks ago

“After waiting months for our solar screens, we were told that they forgot to order it. We were offered a refund but we are still waiting weeks later to see our money.”

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Posted 4 weeks ago

We're very sorry for the experience you had with this order. The delay and subsequent issue with the product not being ordered is not the standard we aim to provide, and we understand the frustration this caused. We would also like to clarify that your refund has been processed on our end. We sincerely apologise for the inconvenience and disappointment caused throughout this process, and appreciate you taking the time to provide your feedback.

Posted 1 week ago

“It took over 2 weeks to be told my item wasn't in stock. And then after being offered an equivalent product, which I had questions about, noone responded to me for 3 weeks despite multiple follow up emails. My product has finally shipped. Two months later. Oh and then they finally responded to me after my order had shipped...”

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Posted 4 weeks ago

We're sorry to hear about your experience and understand why you would be frustrated. The delay in advising of the stock issue, combined with the extended wait for responses to your follow-up questions, is not the experience we aim to provide. While supplier stock availability can sometimes change unexpectedly after an order is placed, we acknowledge that the communication throughout this process fell short of expectations. We're pleased that your order has now been dispatched, however we appreciate that this does not make up for the lengthy delay and lack of timely updates along the way. Your feedback is valuable and will be used to help improve both our communication and order management processes moving forward. Thank you for taking the time to share your experience.

Posted 1 week ago

“I wish they put half as much effort into replying to my emails or answering my phone calls as they do in getting 5 star reviews......”

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Posted 1 month ago

Hi Nick, we’re sorry to hear about your experience and understand your frustration. We acknowledge your concerns around response times and communication. This is not the standard we aim to provide, and we’re actively working on improving how quickly we respond to customer enquiries across email and phone. Your feedback has been passed on internally, and we appreciate you taking the time to share it.

Posted 3 weeks ago

“I wish they put half as much effort into replying to my emails or answering my phone calls as they do in getting 5 star reviews......”

Helpful Report

Posted 1 month ago

We're sorry to hear you’re frustrated with our responses. We understand timely communication is important, and we appreciate your feedback as a reminder to improve in this area. If you need further assistance, please contact our support team.

Posted 1 week ago

“Items I paid for never ended up receiving. 4 weeks it took for this company to agree to refunding me. After over 15 emails only today they agreed to refund my money. Their phone number on their website is never answered recording service they tell you to email the enquiries so phone is useless. I am still shocked how it could take over 4 weeks to track a parcel which they claimed they did. I don’t recommend this company best to buy the product from the supplier/ manufacturer directly. I ordered the same items from Quadlock and my order was delivered same week. Whole situation was so mishandled. There is no management looks like only one person tries to do everything. Disgusting experience. They told me my refund will be processed in 7 to 10 days. Wow more waiting.”

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Posted 1 month ago

Hi Ilker, we’re sorry to hear about your experience and understand your frustration. Once an order is with the courier, delays or investigations can unfortunately occur that are outside of our direct control, including situations where parcels are delayed or lost in transit. In these cases, we do need to follow the courier’s process before a refund can be formally confirmed and processed. We do acknowledge however that the time taken in this instance and the level of communication you received did not meet expectations, and for that we sincerely apologise. Your feedback has been passed on internally as we continue working to improve our service.

Posted 3 weeks ago

Outback Equipment is rated 4.3 based on 7,687 reviews