Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.26

4.3 Rating 7,687 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

Write Your review

Tell us how Outback Equipment made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Outback Equipment 5 star review on 15th March 2026

523

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a couple times. Takes weeks to get your order”

Helpful Report

Posted 3 months ago

“Order a jack and plate, took to long to get it. Canceled order due to poor customer service and have deleted store from phone”

Helpful Report

Posted 3 months ago

Hi Frank, We’re really sorry to hear about the wait and the experience you had. That isn’t the service we aim to provide, and we’d like to make this right. If you’re open to it, please share your order number and any details about the cancellation so we can review what happened and work toward a solution. If the item is still needed, we can try to reprocess or suggest suitable alternatives.

Posted 3 months ago

“Very pour service. The Item was not in stock at the time I placed the order and only once I contacted Outback Equipment they informed me they were waiting for stock to arriveon the 19th and then the date provided passed with no notification. Only days after I was provided a tracking number. Essentially the whole process took neally a month. Very dispointed customer.”

Helpful Report

Posted 3 months ago

“I haven’t received the item yet. The courier you use is incapable of making the delivery. I will have to phone them and give detailed instructions. All other companies have no problem, it’s just Aramex. Richard.”

Helpful Report

Posted 3 months ago

“WARNING YOU WILL NOT GET YOUR ORDER SENT IN ANY REASONABLE TIMEFRAME!!! Can't believe these likely scammers have the nerve to ask for a review after stuffing me around for over 2 weeks, giving me a bunch of pathetic excuses that they're too busy to send my order of 3 items that I could of got from Supercheap or a bunch of other shops and then refunded me after I said I'm going to QLD fair trading and the ACCC. Outback equipment are beyond pathetic and likely scamming people going off the 100s of other google reviews of the exact same issues.”

Helpful Report

Posted 3 months ago

“This makes no allowance for a hand brake lever. May suit a small trailer, but wont fit a caravan”

Helpful Report

Posted 3 months ago

“Worst ever,took my money including express post and received my item 6 weeks later as they never had it in stock,h They had to order from another company, If it's not available as said don't fucken sell it to people without there knowledge. Outback will never see my business again”

Helpful Report

Posted 4 months ago

“Ordered the product on 3 January still have not received it. I have sent three emails. No replies to any of them will not be using this company again.”

Helpful Report

Posted 4 months ago

Hey Brad, I can see that our customer service team has replied to all three of your emails and attempted to call you, leaving a voicemail to assist with sorting this one out. I would recommend double-checking your spam and promotional folders in case our responses have gone there. If you have any further questions please don't hesitate to reach out via phone at 1300 854 185.

Posted 4 months ago

“I know it's Christmas and items do take some time for delivery but after 4 weeks I think a camel train would be quicker for one item to be delivered to Perth”

Helpful Report

Posted 5 months ago

“I have previously received emails & an invoice from you for something I did not order because I have a name & email address similar to your actual customer. I live in Europe. I have emailed you about this previously but never received any reply. Please do me the courtesy of at least acknowledging me and do something about the emails you keep sending me please.”

Helpful Report

Posted 6 months ago

“Purchased item that didn't fit as described, customer service very un helpful, will only offer store credit and won't refund. Would not recommend buying from this company at all. Very unprofessional service.”

Helpful Report

Posted 6 months ago

“Do not buy anything from this company. It’s been over a month and they still can’t even tell me when my fishing reel will be delivered. 3 different people have contacted me and not one person has an answer for “where is my reel”. This is a scam business. Do not buy from them.”

Helpful Report

Posted 7 months ago

“AS discussed in a previous review (Why two reviews)...another nail. I will not deal with your comapny again. To suggest that I just send back a faulty product and be without it until you find out wether it is faulty or not and mean while you have had my money for weeks and therefore not have access to the net is ludicrous. I will not buy from your company again and assked whether I would recommend your company or not you know the answer. Totally ridiculous Mike Batman”

Helpful Report

Posted 7 months ago

“Terrible service. Will never deal with you again”

Helpful Report

Posted 7 months ago

Hi Ken, We’re sorry to hear about your experience with our service. This isn’t the level we aim for, and we’d like to make it right. If you’d be willing, please share a few details about what went wrong and any order references so we can review and address this directly.

Posted 6 months ago

“Because the tv took so long to arrive and it missed the trip I can’t review the item other than it works. Don’t expect a timely delivery from this supplier as I believe they just order items from other warehouses and don’t actually stock anything. My item took over two weeks to arrive.”

Helpful Report

Posted 7 months ago

“I received my order a week ago it was the wrong order so I reached out to outback equipment ,was told to take photos which I did and haven’t heard as to whether they are going to send me the correct order or refund my money .In my eyes that is disgusting customer service wouldn’t recommend this place to anyone .”

Helpful Report

Posted 7 months ago

“Item took nearly 6 weeks to arrive than arrived damaged. Sent off an email and received no reply”

Helpful Report

Posted 7 months ago

Hi Adam, we sincerely apologise for the issues you've encountered with your order. Receiving a damaged item is not the service we strive for, and we truly understand your frustration. We can, however, see that an email response was sent to you on the 1/10 (same day you sent through an enquiry); if you do require any further assistance, please don't hesitate to reach out to our customer service team directly for assistance. Thank you for your understanding, and we hope to have the opportunity to improve your experience with us in the future.

Posted 7 months ago

“Ordered 3 items nearly 1 month ago and stuff haven’t received my goods, sent 2 emails in regards too my order with no response. Won’t order from here again very disappointed as I have heard good things from YouTube sponsors”

Helpful Report

Posted 8 months ago

Thank you for your feedback Campbell. We're sorry to hear about your experience, but we’d like to clarify a few details. Your order was sent within the timeframe originally advised at checkout, and we can confirm that both of your emails were responded to. It’s possible our replies may have ended up in your spam or junk folder, and we would recommend checking there in case these responses slipped through. We do recommend online that orders being sent to WA go through express shipping to assist with speeding up this process, as we are a Brisbane-based company; however can see that your parcel has been marked as delivered last week. We genuinely value every customer and regret that your experience didn’t meet your expectations. If you’re still in need of assistance, please don’t hesitate to reach out to our customer service team directly at 1300 854 185 — we’re here to help.

Posted 7 months ago

“said 1-6 days delivery, it took 11 and no one bothered to call and let me know about any delay, I had to call them to find out what was happening with my package, when it did finally arrive it was the wrong part then they would not dispatch the correct part until the wrong was back in their warehouse. Worst experience I have had with an online order. Never again Outback Equipment. This debacle will be talked about around many camps down the track.”

Helpful Report

Posted 8 months ago

Hi Glen, we apologise for the inconvenience you faced with your order and the mix-up with the parts. It's disappointing to hear that you had to reach out for updates, and we appreciate you sharing your experience with us. We’re committed to making improvements in our processes to prevent this from happening in the future. Thank you for your feedback, and we hope you might reconsider shopping with us down the line.

Posted 8 months ago

“Ordered an item and paid extra for express shipping. I called up to check eta as it was a critical item that we needed before we left for our holiday (hence why we paid extra for express) and was advised that even though you pay extra for express shipping doesn’t mean they will process the order quicker. I then said can I cancel the postage and drive out and collect myself and was told it was out of stock and they are waiting for it to arrive. No where online did it say it was out of stock - if I knew that I would have gone elsewhere. I was then told I should never reply on the stock listed online and should always call first - no where on the item I ordered did I see that this is recommended, otherwise I would have called and gone elsewhere when I found out it was out of stock. How is your website that bad with stock availability that it relies on customers having to then call you to check - and if it is that bad, why do you not have it stated very clearly near the ‘add to cart’ button or somewhere else very clearly marked. So after all this I asked, since my order hasn’t been processed and the item still isn’t in stock, can I please have a refund so I can buy the item elsewhere (we r running out of time now). I was told no, I can only have store credit or exchange as it hasn’t been over 5 days for processing yet. So now I don’t have the funds to buy the product elsewhere and just have to wait and see if it actually arrives - oh and am also out of pocket for the extra I paid for express shipping for it to arrive before we leave.”

Helpful Report

Posted 8 months ago

Outback Equipment is rated 4.3 based on 7,687 reviews