Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.27

4.3 Rating 7,543 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 15th March 2026

523

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi yes just received them very disappointed in the packaging My first batch was in a box and bubble wrapped, This time just in a bag on bubble wrap. This is not up to your normal standards, what is going on at your place, Very disappointing and I do hope they are not damaged or cracked. All the money I’ve spent with you and items have never come like this to me 🙁”

Helpful Report

Posted 2 weeks ago

Hi Trevor, we’re sorry your packaging wasn’t up to our usual standard. This isn’t what we want for you. Please could you send us an email with your order number and, if possible, a photo of the packaging/bags? We’ll look into it right away. Thanks for flagging this—we’ll make sure it’s addressed promptly.

Posted 4 days ago

“It has been a month and I have not recieved my order. Only communication is via email and no reply sometimes. No resolution to when I will get my order. Very dissapointed.”

Helpful Report

(Showroom) - Posted 2 weeks ago

Hi Michael, we’re really sorry for the delay and lack of communication on your order. This isn’t up to our standards. If you're having troubles with communication via email, you could always DM us on one of our social platforms and we'll take a look at resolving this for you as soon as possible.

Posted 2 weeks ago

“My tow bar turned up missing parts which I discovered mid install, I had to uninstall and re fit the bumper to get the car back on the road for my wife. Extremely inconvenient! Communication has been slow and I still don't know ow if the missing parts have been sent out to me.”

Helpful Report

Posted 2 weeks ago

Hi James, we’re really sorry to hear parts were missing and that the install caused you stress. This isn’t up to our standards. Please email service@outbackequipment.com.au with your order number and a note about the missing parts so we can ship replacements and speed up the update on their status. If you’d prefer, you can also DM us on our social platforms and we’ll assist as promptly as possible.

Posted 2 weeks ago

“Ordered waited weeks, no communication, ended up contacting them they were waiting for stock to come in, still no contact, ended up asking for a refund as it took forever.”

Helpful Report

Posted 3 weeks ago

We’re sorry to hear about your experience and the delays you encountered. We understand how frustrating it is when communication and timeframes don’t meet expectations. We acknowledge the impact this had on your order and apologise for the inconvenience. Thank you for your feedback. If you're still requiring further assistance, please either send us an email or DM us on one of our socials platforms.

Posted 2 weeks ago

“Purchased Emperor padded chair not realising that even when in the most upright position it is still reclining which after a weekend of being away and using it I was left with severe back pain. Enquired about swapping for a different chair but unable to as it had been used. Purchased a new chair elsewhere went away camping for Easter no back pain. Chair needs to be advertised that it is always in a recline position”

Helpful Report

(Showroom) - Posted 3 weeks ago

Thanks for your feedback Wayne. We’re sorry to hear about your experience. As outlined in our returns policy, we’re unable to accept returns or exchanges on items that have been used. We’d also like to clarify that the product is listed as the 'Oztrail Emperor 8 Position Recliner', which is designed to function as a reclining chair across multiple positions. We appreciate your feedback regarding the description and will take it on board for future improvements.

Posted 2 weeks ago

“My order took weeks to get to me, would never do an online order again.”

Helpful Report

Posted 3 weeks ago

Hi Keryn, we apologise to hear about your experience and understand your frustration with the delay. We’re working to improve dispatch times and communication around delivery expectations to provide a better experience moving forward. We appreciate your feedback.

Posted 2 weeks ago

“Very poor communication no costumer service it has been 1 week still not dispatched”

Helpful Report

Posted 3 weeks ago

Hi Troy, we’re sorry for the delay and poor communication. Please email service@outbackequipment.com.au with your order number and details, or DM us on our social platforms and we'll provide an update as soon as possible.

Posted 2 weeks ago

“Working with this company has been one of the biggest mistakes I’ve made. They shipped the product—listed as “in stock” on their website—only after 1 month. When I tried to cancel my order, they kept my money and told me they would not refund it. I hope you stay away from these dodgy people when shopping.”

Helpful Report

Posted 1 month ago

Hi Aaron, we’re sorry to hear about your experience — this isn’t what we aim to provide. Some items are sourced through suppliers, which can impact dispatch times, and we’re working to make this clearer on our listings. Regarding your cancellation, this would have been processed in line with our policy, but we understand your frustration. Please email us with your order details so we can review this and assist further.

Posted 2 weeks ago

“Lists items as on sale ships within 7 days and weeks delays for delivery, so slow on my first order I had to pickup from store and the second order I cancelled because there was such a delay. Slow response receiving refund. Great pricing if not in a rush but wouldn’t recommend if you want the items in a normal timeframe regardless of paying for express shipping.”

Helpful Report

Posted 1 month ago

Hi Joshua, we apologise about the delays and the frustration with your orders. It does look like we came to a resolution with a refund, but we appreciate your feedback and will continue to strive to improve where we can.

Posted 1 month ago

“Come with the wrong connection”

Helpful Report

Posted 1 month ago

Hi Russell, we’re sorry to hear you received the wrong connection. Could please reach out to us at service@outbackequipment.com.au with your order details so we can get this one rectified for you!

Posted 1 month ago

“Purchased spreader bars on the 26th of Febuary, still dont have them and its the end of March and have emailed them twice and had no responce :-( Will have to use the caravan at easter without them now”

Helpful Report

Posted 1 month ago

Hi Dean, We’re really sorry to hear you’re still waiting. After looking into your order, it appears there was an issue with freight arriving to you, but we've resolved this by resending your order as advised by one of our agents earlier in the week. Thanks.

Posted 1 month ago

“Been waiting for my order for 16 days now , no one answer the phone and three days now no response to my email enquires as to tracking details or my order status. Extremely disappointed. I’m leaving on a holiday in seven days time so looking a lot like I won’t have any idea what is happening with my goods 👎”

Helpful Report

Posted 1 month ago

Hi Mark, we’re really sorry to hear about the delay and lack of responses. This isn’t the experience we want you to have. We have been experiencing higher volumes of enquires recently and aim to answer those as quickly as possible. Looking into your order; it appears communication has been made with an update on your order.

Posted 1 month ago

“If I could give zero stars, I would.... but I spose one star for at least giving me my refund eventually is warranted. I ordered a product that was shown online as 'in stock'. I then heard nothing from Outback Equipment for weeks and nothing arrived. When I contacted them they got back to me 4 days later saying the item was out of stock and expected to be restocked shortly. Once again, zero contact or information from them. This happened 3 times until 6 weeks after I ordered the product I asked for a refund. This they did manage to at least process within 3 days. I was not in a rush for the item but their total disregard for customer experience and communication (3 times) is simply not acceptable and I began to think it was a scam.”

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Posted 1 month ago

“no nup noway”

Helpful Report

Posted 1 month ago

“shipping is absolutely shocking. placed an order 02/03/26. recieved half an order, after waiting 3 weeks, now been informed the other half it will not even be dispatched until 05/04/26 from they're warehouse. let alone then be shipped to address review is not for actual products below.”

Helpful Report

Posted 1 month ago

“Their ordering system allowed me to order 2 of the same item when they only had 1 in stock. It has been over a month now and they still have not received the second item. Very poor service.”

Helpful Report

Posted 1 month ago

Hi Mark, we apologise about the stock issue and the ongoing delay. Please reach out to us with your order number at service@outbackequipment.com.au so we can check the status and get this sorted for you as soon as possible.

Posted 1 month ago

“I had to drive to the dispatch centre at Acacia Ridge to receive an online delivery order that was needed urgently. Had to wait out the front for close to an hour. I’m pretty certain they were all stock items.”

Helpful Report

Posted 1 month ago

“Unfortunately our 1st order didn't leave Archerfield. We emailed to have it checked and no record was found. We had it resent a 2nd time and it's been in Archerfield again all of last week. We have sent another email to ask for it to be followed up. We believe you have a great business but the must be an issue with dispatch.”

Helpful Report

(Showroom) - Posted 1 month ago

“Don't waste your time with this company. website said 7 days to ship has been over a month. endless calls to find out what's going on. it's coming they say well it's not good enough Outback Equipment. sort your S**t out. I have spent thousands with you over the years and this is a recurring thing well that's it from me you won't see another order from me again.”

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Posted 1 month ago

“Very poor still haven’t received my order from two weeks ago logged ticket to see where it’s at and still no response”

Helpful Report

Posted 1 month ago

Outback Equipment is rated 4.3 based on 7,543 reviews