Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.26

4.3 Rating 7,687 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

Write Your review

Tell us how Outback Equipment made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Outback Equipment 5 star review on 15th March 2026

523

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service and follow up. I was told to expect delivery in about two weeks. Its now over ten weeks since I ordered. Don't bother phoning the service dept as the auto answer machine is all you get. I've sent multiple emails about the delay. In response I've received multiple new estimated arrival times, with the delays blamed on the Australian manufacturer. I've contacted the manufacturer in WA who stated there are no issues with supply. I rarely write bad reviews but in this case it is warranted”

Helpful Report

Posted 1 month ago

Hi Michael, we’re really sorry for the prolonged delays and the poor contact experience you’ve had. This isn’t the level of service we aim to provide. We’re reviewing what happened with your order and the communications you received to try to prevent this from happening again. It appears we have to a mutual resolution on your order. Again, apologies for the frustration this caused.

Posted 3 weeks ago

“Ordered a throttle control on web. Was given a delivery of around 6 days. Two week later no sign of the goods. Made an 'email' inquiry because they are all obviously too busy to answer phones anymore. Was told they would look into it. A week later nothing...nada...bubkiss. Took another email to say either get me the goods or give me a refund. Was advised a refund would be processed asap. Week later nothing again, are you kidding me!! Anyway, another email cause remember, 'we don't do phone calls anymore' couple days later all apologies etc. Don't waste your time dealing with these fools. Also, to make it worse, I live in the same city as the business! Seriously, I have had stuff from UK and USA arrive without issue and in two weeks!”

Helpful Report

Posted 1 month ago

Hi Scott, we’re really sorry for the frustrating experience with the delivery and lack of communication. This isn’t the service we aim to provide. We’ll review what happened with your order and our communication delays to try and prevent it from happening again.

Posted 3 weeks ago

“I would never order from this company again. I was told my order was coming for over a month. I contacted the company for an update when I hadn’t heard anything from them & my order was apparently delayed further. The only time I received updates was when I was chasing them. The company should contact you if your delivery is delayed not vice versa. I even had to chase up my refund when that didn’t get processed within the timeframe. I happily ordered the same item through another company & it was delivered with 3 days. I wish I had read the comments on the facebook page & read reviews before ordering from outback equipment. At least I got my money back eventually I guess.”

Helpful Report

Posted 1 month ago

Hi Bec, we’re sorry to hear about your experience and completely understand your frustration. We acknowledge that the communication and update process did not meet expectations, particularly regarding the delays and needing to follow up for both order updates and the refund process. We agree that clearer and more proactive communication should have been provided throughout. While supplier delays can occasionally occur outside of our control, we understand this does not lessen the disappointment caused, and we sincerely apologise for the inconvenience experienced. We can confirm the refund was processed, and we appreciate you taking the time to provide your feedback as it helps us continue improving our customer experience.

Posted 3 weeks ago

“NIL customer service No contact phone number- well yes there is one but it goes to msg bank saying this phone is not monitored. Says to ,Send an email-so I did, and ten days later, still no reply.”

Helpful Report

Posted 1 month ago

Hi, we’re sorry to hear about your experience and understand your frustration regarding the lack of communication. We acknowledge that the delay in email responses and difficulty contacting our support team did not meet expectations, and we sincerely apologise for the inconvenience caused. Your feedback regarding our response times and communication channels has been passed on internally as we continue working to improve our customer service experience. Should you require further assistance on your order, please reach out.

Posted 3 weeks ago

“Ordered and payed in full and received invoice paid in full and shipping 3 weeks ago. Outback cant call them i have emailed a few times but NO response Have bought from them before but they have let them selves down now keep having sales but cant supply what has already been sold”

Helpful Report

Posted 1 month ago

Hi Andy, we’re really sorry for the frustration and the lack of response. This isn’t the service we aim to provide. It looks like an update has been provided to you via email. Apologies again.

Posted 3 weeks ago

“before sending review make sure item has been delivered”

Helpful Report

(Showroom) - Posted 1 month ago

We appreciate your feedback and apologise again for the experience. We can confirm the order has since been delivered.

Posted 3 weeks ago

“A very disappointing supplier. Send me someone else's order. Fail to send the instructions on how to return their error. Had to be asked twice. The item I ordered is yet to be supplied as they are out of stock. I would not reorder from or recommend Outback Equipment”

Helpful Report

Posted 1 month ago

Hi, we’re very sorry to hear about your experience and understand your frustration. Receiving the incorrect order, delays in receiving return instructions, and then facing further delays due to stock availability is understandably disappointing. We acknowledge that the communication and handling of this matter did not meet expectations, and for that we sincerely apologise. Your feedback has been passed on internally as we continue working to improve our processes and customer experience moving forward. Should you need any further assistance please reach out.

Posted 3 weeks ago

“I purchased a water tank from Outback equipment for the advertised price of $240, however when i completed the deal they charged me $348 ! They did reimburse me when I complained but then made me wait weeks for delivery. Not a good first time dealing with this company.”

Helpful Report

(Showroom) - Posted 1 month ago

Hi Robert, we’re sorry to hear about the price discrepancy and the delivery delays. That’s not the experience we aim for. We’ll look into the pricing issue you described and the slow delivery to understand what happened and prevent it from repeating. Again, apologies for the inconvenience and frustration this caused.

Posted 3 weeks ago

“Aramex was unable to deliver to a parcel locker and the seller did not inform that at the time of purchase”

Helpful Report

Posted 1 month ago

Hi Jessika, we’re sorry to hear your parcel couldn’t be delivered to a parcel locker. We’ll look into the delivery and communication issues to understand what happened and prevent it from repeating. Again, apologies for the inconvenience this caused.

Posted 3 weeks ago

“more than 3 months waiting on a silly return. unaceptable, careless, lack of interest and victimist. bought an item from outback equipment in February 2026 and after opening and discovering the item was DEFECTIVE I asked for a full return as I decided to buy a symilar item from a different shop. after more than 14 emails back and forth and sending me a new unit eventhough I asked for a return, your team took me trough a warranty claim intead of a return. not only that but after explaning multiple times what I wanted and making sure this mistake didn't happen again your team member called me out and told me that everyone makes mistakes, when in reality I'm here waiting for a simple return of $48 on a defective product I bought back in february (and also took to a post office to retur to your company in my clear inconvinece). so yeah, nah. defenetly not happy with your store. I worked myself to the public for over 10 years and I think I habe been plenty undertandable but this is just a joke by now.”

Helpful Report

Posted 1 month ago

Hi Carlos, we’re very sorry to hear about your experience and completely understand your frustration with how this matter was handled. We acknowledge there was confusion between the warranty process and your requested return, and we apologise for the inconvenience and delays this caused over an extended period of time. While mistakes can happen, we understand this did not make the process any less frustrating for you. We can confirm your refund has since been processed, however we appreciate your feedback regarding the communication and handling of the claim and will be passing this on internally for review. Again, we sincerely apologise for the experience you had with us.

Posted 3 weeks ago

“Very poor experience. Products arrived damaged, leaking and essentially empty, in a half-opened box that had been badly wrapped. One product was completely missing. The company refused to refund or replace the items and has ghosted us. This is unacceptable service and a clear failure to deliver what was paid for. I would strongly advise others to avoid.”

Helpful Report

Posted 1 month ago

Hi Laars, thanks for your feedback. We’re very sorry to hear about the damaged, leaking items and the missing product, and that you’ve experienced poor communication. Looking into this- we can see we actually replied to you to try and resolve this back on 07/04/2026 but did not receive any further response from you. If you'd like to work on resolving this, please reply to the email. Thanks.

Posted 3 weeks ago

“Horrible stock issue and shipping delays, to not have any items in stock when you clearly advertise for it but have to wait 5 weeks for your order to get to you is ridiculous.”

Helpful Report

Posted 1 month ago

Hi Joel, thanks for your feedback. We’re sorry about the stock issues and shipping delays. We understand how frustrating it is to wait. We've recently updated our listing to have 'Dispatch in' timeframes to try and give customers a clearer idea of how long their order is going to take. Again, thanks for your feedback.

Posted 3 weeks ago

“Ordered parts. Three weeks later you admitted it would take at least two to three more weeks. No advice when placing order that parts not in stock or even available. After obtaining refund I walked into local RTM and purchased required parts off shelf.”

Helpful Report

(Showroom) - Posted 1 month ago

“The worst company to deal with,wouldnt answer emails ,slowest shipping ever ,when they finaly answered an email they told me my parts had been posted a day eairler but they hadn't,when they were finaly posted the tracking said they had received my parts 2 days after outback equpment had said they had posted them .I will never buy from this comany ever again”

Helpful Report

Posted 1 month ago

“This store sells things online that they don’t have in stock - communication is difficult as was getting a refund for an item that kept getting ‘delayed’. Wish I’d read other peoples reviews before purchasing from their online store.”

Helpful Report

Posted 1 month ago

“You're pretty brave emailing me requesting a review. Not only do you sell stuff that you don't stock, but then it takes no input from your company to advise of this. You even accept priority express shipping fees, knowing that the items are only going to be express posted once you finally get the item in stock in a month or so. Just take the money, sit back and wait for the customer to ask where the goods are that they paid for weeks prior. Then, when we say bugger it, you don't stock it, give my money back, we then have to argue for weeks again to attempt to get the money back. Only when the purchase is disputed with the bank do you finally refund the money. Would I buy from you again? HELL NO. Would I recommend using Outback Equipment to a friend or colleague? ABSOLUTELY HELL NO...”

Helpful Report

Posted 1 month ago

“Ordered radiator protection screen for LC200. Item was never sent. After repeatedly calling them them and then finally requesting refund then suddenly decided to send item. Item then arrived missing 4 plastic washers so additional hardware was required to install and final fitment was not good. Poor service the entire time. Will not purchase from Outback again.”

Helpful Report

Posted 1 month ago

Hi James, thanks for your feedback. We're sorry about the delay, missing washers and the overall service you received. We’ll review what happened and work to resolve your refund and the missing parts promptly.

Posted 1 month ago

“Didn't get what I ordered & I'm in the process of returning & hopefully getting what I originally payed for, but I'm not sure if that will ever happen.”

Helpful Report

(Showroom) - Posted 1 month ago

Hi Neville, thanks for your feedback. We're sorry you didn’t receive what you ordered and for the trouble with the return process. We’ll review what happened and assist with a resolution as quickly as possible. This has been followed up with our resend coordinator now.

Posted 1 month ago

“Promise the world & could not deliver the fuel tank guard in the time frame they promise & could not give me any time frame when it could be deliver.”

Helpful Report

Posted 1 month ago

Hi Peter, thanks for your feedback. We’re sorry we couldn’t deliver the fuel tank guard within the promised timeframe and for not providing a clear ETA. We can see a resolution has been reached with you.

Posted 1 month ago

“Didn’t tell me product was out of stock for three weeks. Then took another week to arrive. Very disappointed and won’t shop with them again. Happy with product, just no service”

Helpful Report

Posted 1 month ago

Hi Stephen, thanks for your feedback. We're sorry about the out-of-stock delay and the extra wait for delivery. We understand your frustration and will review our stock notifications and shipping timelines to prevent this in the future.

Posted 1 month ago

Outback Equipment is rated 4.3 based on 7,687 reviews