Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.28

4.3 Rating 7,155 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 25th October 2025

516

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First you send the wrong product,then I send the product back and I hear nothing about what is going on”

Helpful Report

(Showroom) - Posted 9 months ago

Hi Paul, Thank you for taking the time to express your concerns. We genuinely apologise for the mix-up with your order and for the lack of communication regarding your return. We understand how frustrating this experience must be for you. Your feedback is invaluable to us, and we are committed to improving our processes to prevent this from happening in the future. We can see that this return has been received and processed however, If you have any further questions or need assistance, please don’t hesitate to reach out to our customer service team. Best regards!

Posted 8 months ago

“Was told my order would arrive in 5 days turned out it would take 3 months asked for a refund”

Helpful Report

(Showroom) - Posted 9 months ago

Hi Nita, Thank you for taking the time to share your experience. We sincerely apologise for the delays you encountered with your order. We understand that waiting can be frustrating, and we are sorry for any inconvenience this has caused you. We value your feedback and will certainly look into this issue to help us improve our processes. If there's anything further we can assist you with, please don’t hesitate to reach out to our customer service team. Best regards!

Posted 8 months ago

“Not a good experience item didn’t arrive many excuses very poor probably won’t have any other dealings with Outback Equipment, I suggest following the email trail on this , yes it as a training tool as a don’t do”

Helpful Report

(Showroom) - Posted 9 months ago

“Very unhappy with the discourtesy shown by your company and certainly will not be purchasing from you again .”

Helpful Report

Posted 9 months ago

Hi David, Thank you for taking the time to share your feedback. We sincerely apologize for the discourtesy you experienced with our team. This is certainly not the standard of service we strive for at Outback Equipment. We understand how disheartening it can be to feel unvalued, and your experience is important to us. We will address your concerns with our staff to ensure we provide better customer interactions in the future. If there's anything more we can do to assist you, please reach out to our customer service. Best regards!

Posted 8 months ago

“You sent the wrong door handle which I returned on 10/2/2025 I have had NO correspondence since.. I will not be recommending your business to anyone”

Helpful Report

(Showroom) - Posted 9 months ago

“I ordered a replacement CruiseMaster D035 Boxed Dust Cap in early January. After some weeks and no notification from Outback I called them and waited 45mins for them to answer the call. Finally 2 weeks later I got my order, it was the wrong one. No one in the dispatch department checked to see it was the right part. Finally in late February I finally got the correct order. Extremely poor service and very poor customer service”

Helpful Report

(Showroom) - Posted 9 months ago

Hi John, Thank you for sharing your experience with us. We sincerely apologize for the mix-up and the long wait you encountered while waiting for your item. We completely understand how frustrating this must have been for you. This does not reflect the standard we strive for at Outback Equipment. Your feedback is crucial, and we will certainly address these issues with our dispatch team to prevent this from happening in the future. If there's anything else we can assist you with, please don't hesitate to reach out to our customer service team. Best regards!

Posted 9 months ago

“Once again, delivery times way too long”

Helpful Report

(Showroom) - Posted 9 months ago

Hi Anthony, Thank you for reaching out and sharing your concerns. We’re sorry to hear that you’re facing delays with your delivery, and we completely understand how frustrating this can be. This is not the level of service we aim to provide to our customers. We encourage you to contact our customer service team at 1300 854 185 so we can assist you further. Your feedback is important to us, and we appreciate your patience as we work to improve our processes. Best regards!

Posted 9 months ago

“Ordered 17 jan it’s now 26 feb still waiting on my delivery have made 4 phone calls now been told 4 times they will get back to me still waiting for the call not good enough your customer service is zero as far as I’m concerned”

Helpful Report

(Showroom) - Posted 9 months ago

Hi Dean, Thank you for bringing this to our attention. We're really sorry to hear about the delay with your delivery and the lack of communication you’ve experienced. This is not the standard of service we strive for, and can understand your frustration. We can see that this has now been resolved and a replacement resent, if you have any further questions or concerns please don't hesitate to reach out Best regards!

Posted 9 months ago

“5 weeks and still dont have the hose reel”

Helpful Report

(Showroom) - Posted 9 months ago

Hi Mick, Thank you for letting us know about your situation, and we sincerely apologize for the delay in receiving your hose reel. We completely understand how disappointing this must be for you. This is not the service we strive to provide to our customers. We can see that your tracking is now stating delivered, if you have any further questions or concerns please don't hesitate to reach out to our customer service team on 1300 854 185. Best regards!

Posted 9 months ago

“I am still waiting for my order made 5 weeks ago. I will be seeking a refund if not delivered shortly”

Helpful Report

(Showroom) - Posted 9 months ago

Hi Brad, Thank you for your message and for bringing this to our attention. We sincerely apologize for the delay with your order and understand how frustrating this can be. It’s definitely not the experience we want for our customers. Please contact our customer service team at 1300 854 185, and they will be happy to assist you in resolving this matter. We appreciate your patience and understanding. Best regards!

Posted 9 months ago

“If there was a way to provide ZERO stars, I would. That is how terrible my experience was. Not only did I not receive the product I purchased, Outback Equipment refused to issue a refund or ship the item out again. Will never use this company again.”

Helpful Report

(Showroom) - Posted 9 months ago

“Item faulty, sent it back weeks ago, lack of follow up is terrible, do not recommend”

Helpful Report

(Showroom) - Posted 9 months ago

“Worst service I’ve had took a long time to come asked for a refund and then you said it would come in a few days and when I finally got the order it wasn’t mine. Waste of time ordering from this store never again”

Helpful Report

Posted 9 months ago

Hi Ronan, Thank you for reaching out and sharing your feedback. We're really sorry to hear about the issues you've encountered with your order and the service you received. This is certainly not the experience we strive for, and we understand how frustrating it can be. Please reach out to our customer service team, as they are here to help resolve your concerns. We appreciate your input and are committed to improving our service. Best regards!

Posted 9 months ago

“Terrible experience. Goods were “lost in transit” so after waiting for the goods for over a month the order was cancelled and I was given a refund! Never again!”

Helpful Report

Posted 9 months ago

Hi Peter, We're truly sorry to hear about your experience with your order being lost in transit. That’s certainly not the level of service we aim to provide. We understand how disappointing it can be to wait for an order only to have it canceled. Your feedback is important, and we appreciate you taking the time to share it with us. If there’s anything more we can do to assist you or if you have any further comments, please don’t hesitate to reach out to our customer service team. Best regards!

Posted 9 months ago

“As I still haven't received the item I paid for, which was a 12v pump, If i were you, probably wouldn't ask for a review.”

Helpful Report

(Showroom) - Posted 9 months ago

Hi Paul, Thank you for reaching out and sharing your experience with us. We’re really sorry to hear that you haven’t received your item yet. Please reach out to our customer service team to assist with following up an ETA for this parcel—they’re here to help. Best regards!

Posted 9 months ago

“Cancelled order after waiting one month for arrival and no response from customer support”

Helpful Report

(Showroom) - Posted 10 months ago

Hi Hylton, Thank you for your feedback, and we're truly sorry to hear about your experience. Waiting for an order can be frustrating, especially when communication isn't where it should be. This is not the level of service we aim to provide at Outback Equipment. Your concerns are important to us, and we would appreciate the chance to discuss this further. Please reach out to our customer service team at 1300 854 185, and we will do our best to resolve the matter. Best regards!

Posted 9 months ago

“I ordered a trolling motor mount from the website because it said it was "in stock" Cool should only be a few days to get it posted to me. I checked my order on there website a week later come up "dispatched" cool should be here soon. After 2 weeks I rang them about the order and they said oh that's on back order it should be shipped out in about 3-4 weeks. Should not be selling anything unless you have it stock. The only positive out of this is I got my money back, I'll give them 1 star for that.”

Helpful Report

(Showroom) - Posted 10 months ago

“I would not recommend this company to anyone. Firstly they did not send what I had ordered, some other piece of rubbish. Sent emails to never received a reply rang them absolutely disgusting service. Buyer beware”

Helpful Report

(Showroom) - Posted 10 months ago

Hi Neil, We appreciate you taking the time to share your experience, and we are genuinely sorry to hear about the issues you've encountered. It’s disappointing to learn that we didn't meet your expectations with your order and that our communication fell short. This is not the level of service we aim to provide at Outback Equipment. Your feedback is important to us, and we’d like the opportunity to address your concerns. Please don’t hesitate to reach out to our customer service team, and we will do our best to resolve this matter. Best regards!

Posted 9 months ago

“Very poor experience and will never shop with this company again”

Helpful Report

(Showroom) - Posted 10 months ago

Hi Joel, Thank you for sharing your experience with us. We’re truly sorry to hear that you had a poor experience and we understand how disappointing this must have been for you. This is certainly not the level of service we aim for at Outback Equipment. Your feedback is valuable, and we’re committed to improving. If you’d like to discuss your experience further, please feel free to reach out to our customer service team. We’d appreciate the opportunity to make things right. Best regards!

Posted 9 months ago

“My item came in scratched and haven’t gotten a reply back to my email”

Helpful Report

(Showroom) - Posted 10 months ago

Hi there, Thank you for reaching out and sharing your experience. We sincerely apologize for the condition in which your item arrived and for the lack of communication regarding your email. This is not the level of service we aim to provide. We are committed to resolving your issue as quickly as possible. Please reach out to our fantastic customer service team at 1300 854 185 to assist with following this up. Best regards!

Posted 10 months ago

Outback Equipment is rated 4.3 based on 7,155 reviews