Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.26

4.3 Rating 7,687 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 15th March 2026

523

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lists items as on sale ships within 7 days and weeks delays for delivery, so slow on my first order I had to pickup from store and the second order I cancelled because there was such a delay. Slow response receiving refund. Great pricing if not in a rush but wouldn’t recommend if you want the items in a normal timeframe regardless of paying for express shipping.”

Helpful Report

Posted 2 months ago

Hi Joshua, we apologise about the delays and the frustration with your orders. It does look like we came to a resolution with a refund, but we appreciate your feedback and will continue to strive to improve where we can.

Posted 2 months ago

“Come with the wrong connection”

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Posted 2 months ago

Hi Russell, we’re sorry to hear you received the wrong connection. Could please reach out to us at service@outbackequipment.com.au with your order details so we can get this one rectified for you!

Posted 2 months ago

“Purchased spreader bars on the 26th of Febuary, still dont have them and its the end of March and have emailed them twice and had no responce :-( Will have to use the caravan at easter without them now”

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Posted 2 months ago

Hi Dean, We’re really sorry to hear you’re still waiting. After looking into your order, it appears there was an issue with freight arriving to you, but we've resolved this by resending your order as advised by one of our agents earlier in the week. Thanks.

Posted 2 months ago

“Been waiting for my order for 16 days now , no one answer the phone and three days now no response to my email enquires as to tracking details or my order status. Extremely disappointed. I’m leaving on a holiday in seven days time so looking a lot like I won’t have any idea what is happening with my goods 👎”

Helpful Report

Posted 2 months ago

Hi Mark, we’re really sorry to hear about the delay and lack of responses. This isn’t the experience we want you to have. We have been experiencing higher volumes of enquires recently and aim to answer those as quickly as possible. Looking into your order; it appears communication has been made with an update on your order.

Posted 2 months ago

“If I could give zero stars, I would.... but I spose one star for at least giving me my refund eventually is warranted. I ordered a product that was shown online as 'in stock'. I then heard nothing from Outback Equipment for weeks and nothing arrived. When I contacted them they got back to me 4 days later saying the item was out of stock and expected to be restocked shortly. Once again, zero contact or information from them. This happened 3 times until 6 weeks after I ordered the product I asked for a refund. This they did manage to at least process within 3 days. I was not in a rush for the item but their total disregard for customer experience and communication (3 times) is simply not acceptable and I began to think it was a scam.”

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Posted 2 months ago

“no nup noway”

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Posted 2 months ago

“shipping is absolutely shocking. placed an order 02/03/26. recieved half an order, after waiting 3 weeks, now been informed the other half it will not even be dispatched until 05/04/26 from they're warehouse. let alone then be shipped to address review is not for actual products below.”

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Posted 2 months ago

“Their ordering system allowed me to order 2 of the same item when they only had 1 in stock. It has been over a month now and they still have not received the second item. Very poor service.”

Helpful Report

Posted 2 months ago

Hi Mark, we apologise about the stock issue and the ongoing delay. Please reach out to us with your order number at service@outbackequipment.com.au so we can check the status and get this sorted for you as soon as possible.

Posted 2 months ago

“I had to drive to the dispatch centre at Acacia Ridge to receive an online delivery order that was needed urgently. Had to wait out the front for close to an hour. I’m pretty certain they were all stock items.”

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Posted 2 months ago

“Unfortunately our 1st order didn't leave Archerfield. We emailed to have it checked and no record was found. We had it resent a 2nd time and it's been in Archerfield again all of last week. We have sent another email to ask for it to be followed up. We believe you have a great business but the must be an issue with dispatch.”

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(Showroom) - Posted 2 months ago

“Don't waste your time with this company. website said 7 days to ship has been over a month. endless calls to find out what's going on. it's coming they say well it's not good enough Outback Equipment. sort your S**t out. I have spent thousands with you over the years and this is a recurring thing well that's it from me you won't see another order from me again.”

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Posted 3 months ago

“Very poor still haven’t received my order from two weeks ago logged ticket to see where it’s at and still no response”

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Posted 3 months ago

“Bought wrong anti flap kit. Tried to send back to OE. Shipping costs two thirds of original price for refund of outstanding credit. Will have to sell privately. Not worth the effort. Make sure you buy the correct item. After sales is a joke!!!”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Graeme, We're sorry to hear you were unhappy with your experience with our after sales team, it's not the experience we aim to provide our customers with. Upon your initial point of contact with our team, you were provided with our returns policy for an incorrect purchase, with clear clarification it would be a return for credit. We tried to aid you as best we could and offered to help facilitate your return freight, but never heard back from you. If you wish to proceed with this return, simply reply to our email.

Posted 3 months ago

“sorry for the negaqtive review, however the last experince was that you guys took an extremely long time to even get around to posting the article ordered. ordered on 6 Feb... posted 16 Feb.. Luckly time pressure was not extreme, Had a week up my sleev befroe being extreme and having to take other measures.”

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Posted 3 months ago

“The tail gate assist kit is impossible to install due to the bolt that it requires you to take out. The bolts in question are from factory locktited torx bolts that is extremely difficult to remove and will end up shearing itself before coming out. I highly suggest to not attempt it for your tools and car sake.”

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Posted 3 months ago

“Very poor communication skills”

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Posted 3 months ago

“Terrible service, I had to cancel my order due to staff incompetence. :((”

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Posted 3 months ago

“Ordered a shower exhaust fan & vent. Item was very poorly packed, box was crushed, & the vent shroud was bent & buckled. Emailed Outback Equipment, but got no response.”

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Posted 3 months ago

“Wrong part came in and wasn’t checked by you. I had to return to store and await new order to come in. Again the new product was missing parts and assembly instructions. I am still waiting for the missing parts to come in. This has been on going since I ordered the products in December”

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Posted 3 months ago

“Last order took 5 weeks to get and got an email saying ready to pick up half only turned up got it home it was wrong size so incorrect order another couple of weeks finally got it This time been waiting at least 4 weeks and the product still isn’t in”

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Posted 3 months ago

Outback Equipment is rated 4.3 based on 7,687 reviews