Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.24

4.2 Rating 7,737 Reviews

80 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 15th March 2026

523

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This item was supposed to be in stock. Then it wasn't, took 3 month to arrive. Wish I never went through these guys”

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Posted 5 months ago

“My order was so poorly wrapped that the hitch fell out of the box when I collected it from the post office. This made me think part of my order had been lost in transit, but apparently the locking pin, tow ball and caravan feet had just not been sent yet. When I followed up with OBE, I was told the pin and ball should have come with the kit in a sealed plastic pack, but that was not the case, so they arranged to send them finally. The caravan feet were on back order, and I was not informed; all communication indicated the full order had been filled, which was not the case. Very disappointed with the communication, slow freight and poor packaging.”

Helpful Report

Posted 5 months ago

We're sorry to hear about the issues with your order and the communication you received. The experience you described—poor packaging, missing items, and the lack of clear updates—doesn’t meet the standard we aim to provide, and we understand your disappointment. Thank you for providing feedback, this will be passed onto the appropriate teams.

Posted 3 months ago

“Overcharged at checkout. Still hadnt posted after 1.5 weeks.”

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Posted 5 months ago

“Worst experience I’ve ever had of ordering online and of customer service - ordered Max Fan Delux for my van, bit cheaper than elsewhere. Delivery said within 6 days. This turned out to be to their factory! I was in Northern Rivers and they were in Brisbane, how hard could it be! Nothing after a few weeks - I rang and was told politely about the 6 days being only to them (so misleading) and given a possible delivery date. I changed the delivery address because by that time the van would be getting worked on and not at my home. Nothing arrived, I tried calling Outback again and a recorded message said they were so busy they couldn’t answer the phones and to send an email which I did. This was answered a few days later. Still nothing arrived and calls went to same message and email answered again a few days later but still fan didn’t arrive. The installation was time sensitive as the roof needed respraying Eventually the fan arrived after FORTY EIGHT DAYS when the van was at a different address being worked on as I could no longer delay and had given up about the fan and finally had to go ahead with the work. So that required two hours of driving to get the fan to the new location. I eventually left on my trip well over a month late because of Outback Equipment’s misleading advertising. And now I will miss the whale shark migration. Pay the extra and use a different company. They are way understaffed and while the staff are polite and try to be helpful it’s not good enough!!! I may now never get to swim with the whale sharks as it was wish I made while undergoing cancer treatment.”

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Posted 5 months ago

“After waiting months for our solar screens, we were told that they forgot to order it. We were offered a refund but we are still waiting weeks later to see our money.”

Helpful Report

Posted 5 months ago

We're very sorry for the experience you had with this order. The delay and subsequent issue with the product not being ordered is not the standard we aim to provide, and we understand the frustration this caused. We would also like to clarify that your refund has been processed on our end. We sincerely apologise for the inconvenience and disappointment caused throughout this process, and appreciate you taking the time to provide your feedback.

Posted 4 months ago

“It took over 2 weeks to be told my item wasn't in stock. And then after being offered an equivalent product, which I had questions about, noone responded to me for 3 weeks despite multiple follow up emails. My product has finally shipped. Two months later. Oh and then they finally responded to me after my order had shipped...”

Helpful Report

Posted 5 months ago

We're sorry to hear about your experience and understand why you would be frustrated. The delay in advising of the stock issue, combined with the extended wait for responses to your follow-up questions, is not the experience we aim to provide. While supplier stock availability can sometimes change unexpectedly after an order is placed, we acknowledge that the communication throughout this process fell short of expectations. We're pleased that your order has now been dispatched, however we appreciate that this does not make up for the lengthy delay and lack of timely updates along the way. Your feedback is valuable and will be used to help improve both our communication and order management processes moving forward. Thank you for taking the time to share your experience.

Posted 4 months ago

“I wish they put half as much effort into replying to my emails or answering my phone calls as they do in getting 5 star reviews......”

Helpful Report

Posted 5 months ago

Hi Nick, we’re sorry to hear about your experience and understand your frustration. We acknowledge your concerns around response times and communication. This is not the standard we aim to provide, and we’re actively working on improving how quickly we respond to customer enquiries across email and phone. Your feedback has been passed on internally, and we appreciate you taking the time to share it.

Posted 5 months ago

“I wish they put half as much effort into replying to my emails or answering my phone calls as they do in getting 5 star reviews......”

Helpful Report

Posted 5 months ago

We're sorry to hear you’re frustrated with our responses. We understand timely communication is important, and we appreciate your feedback as a reminder to improve in this area. If you need further assistance, please contact our support team.

Posted 4 months ago

“Items I paid for never ended up receiving. 4 weeks it took for this company to agree to refunding me. After over 15 emails only today they agreed to refund my money. Their phone number on their website is never answered recording service they tell you to email the enquiries so phone is useless. I am still shocked how it could take over 4 weeks to track a parcel which they claimed they did. I don’t recommend this company best to buy the product from the supplier/ manufacturer directly. I ordered the same items from Quadlock and my order was delivered same week. Whole situation was so mishandled. There is no management looks like only one person tries to do everything. Disgusting experience. They told me my refund will be processed in 7 to 10 days. Wow more waiting.”

Helpful Report

Posted 5 months ago

Hi Ilker, we’re sorry to hear about your experience and understand your frustration. Once an order is with the courier, delays or investigations can unfortunately occur that are outside of our direct control, including situations where parcels are delayed or lost in transit. In these cases, we do need to follow the courier’s process before a refund can be formally confirmed and processed. We do acknowledge however that the time taken in this instance and the level of communication you received did not meet expectations, and for that we sincerely apologise. Your feedback has been passed on internally as we continue working to improve our service.

Posted 5 months ago

“Appalling service and follow up. I was told to expect delivery in about two weeks. Its now over ten weeks since I ordered. Don't bother phoning the service dept as the auto answer machine is all you get. I've sent multiple emails about the delay. In response I've received multiple new estimated arrival times, with the delays blamed on the Australian manufacturer. I've contacted the manufacturer in WA who stated there are no issues with supply. I rarely write bad reviews but in this case it is warranted”

Helpful Report

Posted 5 months ago

Hi Michael, we’re really sorry for the prolonged delays and the poor contact experience you’ve had. This isn’t the level of service we aim to provide. We’re reviewing what happened with your order and the communications you received to try to prevent this from happening again. It appears we have to a mutual resolution on your order. Again, apologies for the frustration this caused.

Posted 5 months ago

“Ordered a throttle control on web. Was given a delivery of around 6 days. Two week later no sign of the goods. Made an 'email' inquiry because they are all obviously too busy to answer phones anymore. Was told they would look into it. A week later nothing...nada...bubkiss. Took another email to say either get me the goods or give me a refund. Was advised a refund would be processed asap. Week later nothing again, are you kidding me!! Anyway, another email cause remember, 'we don't do phone calls anymore' couple days later all apologies etc. Don't waste your time dealing with these fools. Also, to make it worse, I live in the same city as the business! Seriously, I have had stuff from UK and USA arrive without issue and in two weeks!”

Helpful Report

Posted 5 months ago

Hi Scott, we’re really sorry for the frustrating experience with the delivery and lack of communication. This isn’t the service we aim to provide. We’ll review what happened with your order and our communication delays to try and prevent it from happening again.

Posted 5 months ago

“I would never order from this company again. I was told my order was coming for over a month. I contacted the company for an update when I hadn’t heard anything from them & my order was apparently delayed further. The only time I received updates was when I was chasing them. The company should contact you if your delivery is delayed not vice versa. I even had to chase up my refund when that didn’t get processed within the timeframe. I happily ordered the same item through another company & it was delivered with 3 days. I wish I had read the comments on the facebook page & read reviews before ordering from outback equipment. At least I got my money back eventually I guess.”

Helpful Report

Posted 5 months ago

Hi Bec, we’re sorry to hear about your experience and completely understand your frustration. We acknowledge that the communication and update process did not meet expectations, particularly regarding the delays and needing to follow up for both order updates and the refund process. We agree that clearer and more proactive communication should have been provided throughout. While supplier delays can occasionally occur outside of our control, we understand this does not lessen the disappointment caused, and we sincerely apologise for the inconvenience experienced. We can confirm the refund was processed, and we appreciate you taking the time to provide your feedback as it helps us continue improving our customer experience.

Posted 5 months ago

“NIL customer service No contact phone number- well yes there is one but it goes to msg bank saying this phone is not monitored. Says to ,Send an email-so I did, and ten days later, still no reply.”

Helpful Report

Posted 5 months ago

Hi, we’re sorry to hear about your experience and understand your frustration regarding the lack of communication. We acknowledge that the delay in email responses and difficulty contacting our support team did not meet expectations, and we sincerely apologise for the inconvenience caused. Your feedback regarding our response times and communication channels has been passed on internally as we continue working to improve our customer service experience. Should you require further assistance on your order, please reach out.

Posted 5 months ago

“Ordered and payed in full and received invoice paid in full and shipping 3 weeks ago. Outback cant call them i have emailed a few times but NO response Have bought from them before but they have let them selves down now keep having sales but cant supply what has already been sold”

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Posted 5 months ago

Hi Andy, we’re really sorry for the frustration and the lack of response. This isn’t the service we aim to provide. It looks like an update has been provided to you via email. Apologies again.

Posted 5 months ago

“before sending review make sure item has been delivered”

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(Showroom) - Posted 5 months ago

We appreciate your feedback and apologise again for the experience. We can confirm the order has since been delivered.

Posted 5 months ago

“A very disappointing supplier. Send me someone else's order. Fail to send the instructions on how to return their error. Had to be asked twice. The item I ordered is yet to be supplied as they are out of stock. I would not reorder from or recommend Outback Equipment”

Helpful Report

Posted 5 months ago

Hi, we’re very sorry to hear about your experience and understand your frustration. Receiving the incorrect order, delays in receiving return instructions, and then facing further delays due to stock availability is understandably disappointing. We acknowledge that the communication and handling of this matter did not meet expectations, and for that we sincerely apologise. Your feedback has been passed on internally as we continue working to improve our processes and customer experience moving forward. Should you need any further assistance please reach out.

Posted 5 months ago

“I purchased a water tank from Outback equipment for the advertised price of $240, however when i completed the deal they charged me $348 ! They did reimburse me when I complained but then made me wait weeks for delivery. Not a good first time dealing with this company.”

Helpful Report

(Showroom) - Posted 5 months ago

Hi Robert, we’re sorry to hear about the price discrepancy and the delivery delays. That’s not the experience we aim for. We’ll look into the pricing issue you described and the slow delivery to understand what happened and prevent it from repeating. Again, apologies for the inconvenience and frustration this caused.

Posted 5 months ago

“Aramex was unable to deliver to a parcel locker and the seller did not inform that at the time of purchase”

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Posted 5 months ago

Hi Jessika, we’re sorry to hear your parcel couldn’t be delivered to a parcel locker. We’ll look into the delivery and communication issues to understand what happened and prevent it from repeating. Again, apologies for the inconvenience this caused.

Posted 5 months ago

“more than 3 months waiting on a silly return. unaceptable, careless, lack of interest and victimist. bought an item from outback equipment in February 2026 and after opening and discovering the item was DEFECTIVE I asked for a full return as I decided to buy a symilar item from a different shop. after more than 14 emails back and forth and sending me a new unit eventhough I asked for a return, your team took me trough a warranty claim intead of a return. not only that but after explaning multiple times what I wanted and making sure this mistake didn't happen again your team member called me out and told me that everyone makes mistakes, when in reality I'm here waiting for a simple return of $48 on a defective product I bought back in february (and also took to a post office to retur to your company in my clear inconvinece). so yeah, nah. defenetly not happy with your store. I worked myself to the public for over 10 years and I think I habe been plenty undertandable but this is just a joke by now.”

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Posted 5 months ago

Hi Carlos, we’re very sorry to hear about your experience and completely understand your frustration with how this matter was handled. We acknowledge there was confusion between the warranty process and your requested return, and we apologise for the inconvenience and delays this caused over an extended period of time. While mistakes can happen, we understand this did not make the process any less frustrating for you. We can confirm your refund has since been processed, however we appreciate your feedback regarding the communication and handling of the claim and will be passing this on internally for review. Again, we sincerely apologise for the experience you had with us.

Posted 5 months ago

“Very poor experience. Products arrived damaged, leaking and essentially empty, in a half-opened box that had been badly wrapped. One product was completely missing. The company refused to refund or replace the items and has ghosted us. This is unacceptable service and a clear failure to deliver what was paid for. I would strongly advise others to avoid.”

Helpful Report

Posted 5 months ago

Hi Laars, thanks for your feedback. We’re very sorry to hear about the damaged, leaking items and the missing product, and that you’ve experienced poor communication. Looking into this- we can see we actually replied to you to try and resolve this back on 07/04/2026 but did not receive any further response from you. If you'd like to work on resolving this, please reply to the email. Thanks.

Posted 5 months ago

Outback Equipment is rated 4.2 based on 7,737 reviews