Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.26

4.3 Rating 7,687 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 15th March 2026

523

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took months to arrive, asked for a refund, was the sent half the order and refunded the rest, even though the half the was refunded was needed for the half that was eventually delivered.. phoned to see what was going on which was only then told that half the order was refunded. Didn’t respond to emails. Not impressed”

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Posted 9 months ago

“Bought equipment close to 2k but they didn't have it in stock . Finally got a refund. Wasted lots of my time.”

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Posted 9 months ago

“Worst experience buying online I’ve had. First was a tow bar I elected to pickup the delivery. I didn’t realise until I got home that they had only given me half the order. Took another two days before they sent me the rest of the order. I gave them another chance and bought a complete suspension kit, this time I thought I’d have it delivered. The delivered half the right order and something completely wrong I received a completely assembled front set up and an un assembled front setup. Countless emails, a bunch of phone calls and I finally have the rear suspension parts I originally ordered. 1 holiday and 2x mechanic anointments cancelled. Customer support was outstanding! They did do a really good job… however their logistics is absolute garbage!! What should have taken 1 week has turned into 4! All I got was a sorry and that’s it!”

Helpful Report

Posted 9 months ago

Hi Marcus, we're truly sorry to hear about the difficulties you've faced with your orders. It's clear that we fell short of our usual standards, and we understand how frustrating this must be for you. While we're glad our customer support team did their best to assist you, we recognize that our logistics need improvement. Your feedback is invaluable, and we’ll take it to heart as we work to enhance our processes. If there's anything else we can do to assist, please don't hesitate to reach out.

Posted 8 months ago

“Purchased a light bar online that appeared in stock, took over a week for outback equipment to tell me that it wasn't actually in stock, instead of a refund they offered me credit on my account, or store credit. Took a few emails to actually get a refund.”

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Posted 9 months ago

Hi Rory, we're truly sorry to hear about your experience with your order and the delays in processing your refund. We understand how frustrating this can be, and we appreciate you bringing it to our attention. Your feedback is important to us, and we're continually working to improve our service. If there's anything else we can assist you with, please feel free to reach out.

Posted 9 months ago

“10 days after purchase, followed up to be told it wasn't dispatched yet as one item was out of stock. Asked them to cancel/refund that item and send the rest. When it got here, I was missing one item but had received a box of random items i didn't order. I reached out and they refuse to send the correct item until I lodge the incorrect items at a post office. I am not physically capable of just dropping everything to get a heavy box to the post office due to a mistake I did not make. I am happy for them to send a courier to collect the incorrect items, sure, but I cannot get to a post office. They are firmly refusing to supply the correct item, or return my money. The incorrect items are worth much less than the item I am missing, so it's not even a sneaky win. I am yet to receive any refund for the initial out of stock item. I spent $1052 and am only in possession of approximately half of that value of my order. Have had to lodge payment disputes and fair trading complaint. AVOID!”

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Posted 9 months ago

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Posted 9 months ago

“Caravan and trailer covers tear quite easy and tie of ropes become very brittle after on a short time. These covers weren’t made to stay out in the weather. Will be sourcing a different brand to this company”

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Posted 9 months ago

“Not having parts you advertised in stocks Parts you sell not lasting”

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Posted 10 months ago

“I couldn’t use the product I bought as it was misrepresented as comfortable and was so uncomfortable I couldn’t sleep on it. You wouldn’t provide a refund. I will never buy from you again. The product was the Oztrail “comfort” self-inflating pillow”

Helpful Report

Posted 10 months ago

Hi Sharon, we’re sorry to hear that the Oztrail “comfort” self-inflating pillow didn’t meet your expectations for comfort. Although we’re unable to process a refund at this time, we appreciate your feedback. If you have further questions or concerns, please don’t hesitate to reach out.

Posted 10 months ago

“Bought a backpack and waited for several weeks and then gave me my money back with no message or email why I didn't get what I bought.”

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Posted 10 months ago

Hi Danika, thank you for providing feedback regarding the cancellation of your order, I can see here that you were notified via email on 4/7/25 that this product was deemed 'deleted/ No Longer Available' with the supplier and multiple alternative options were offered to you. If you have any further questions or there’s anything else we can assist you with, please don't hesitate to reach out to our customer service team at service@outbackequipment.com.au or 1300 854 185. Cheers.

Posted 10 months ago

“Wouldn’t recommend these guys to anybody Terrible customer service .. Highly recommend not using them. Have a good day.”

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Posted 10 months ago

“My door blind arrived without the fit kit "screws and brackets", this took way too many phone calls and e-mails to eventually get the missing parts sent to me, lots of people making callback promises and e-mail replys but thsi never happened.”

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Posted 10 months ago

Hi Trena, thank you for sharing your experience with us. We sincerely apologise for the inconvenience you faced regarding the missing parts in your order. We're working diligently to improve our communication and ensure that these kinds of delays don’t occur in the future. If you have further concerns or if there's anything else we can assist you with, please feel free to reach out to our customer service team.

Posted 10 months ago

“Last thing I'll be ordering. Buck Wild Outdoors Heavy Duty BBQ Fire Pit & Grill was supplied without the skillet. Raised an equiry. No response.”

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Posted 10 months ago

“Didn't have the equipment in stock and ever kept me updated. If I didn't call I wouldn't have known.”

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Posted 11 months ago

“If I could give 0 stars, I would.. My product arrived with missing parts. When I contacted them and asked for the replacement part to be sent express, they said they would. It took 3 more days before they even posted it, and they didn't ship it express. When I questioned this, they LIED and said it was sent same day, express. But I had tracking to show evidence it wasn't!! So then they offered me a store credit. When I asked for the same dollar amount to be refunded as compensation, they flat out refused, numerous times. Wasn't worth the fight, so I accepted the store credit (yay for making them more money... A holes)... But anyway the customer service was RUDE, LYING, and flat out atrocious!!! Never again. Ever. Ever. Ever.”

Helpful Report

Posted 11 months ago

“Had a door blind sent that came without the fittings, screws and brackets, many phone calls and numerous e-mails later with lots of promises to get this fixed/ sent to me but after 8 working days since i first lodged this problem , i still have no answer on when i will get these parts, I have atracking label made for these but this has not moved in a full week now, I AM TOTALLY OVER THIS POOR CUSTOMER SERVICE I HAVE BEEN GIVEN / NOT GIVEN.”

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Posted 11 months ago

“Terrible experience to many untruths of product being in stock when it was not Pay with paypal for peace of mind Hard to get a refund very stressful time”

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Posted 11 months ago

“Ordered a Redarc tow pro elite from there website, after 12 days and no email stating that the order had been shipped, I decided to call them. I was informed that they would not receive the goods from there supplier until the 30/06 then it would be dispatched, at no stage did there website state it was out off stock, as far as I’m concerned that is deceitful practice, I could have order from another supplier and probably received it in 7 days, now I’m probably have to wait close to a month to receive my order, when I order online I want my good ASAP. I will never order anything from Outback Equipment or will I recommend them to anyone . Luckily there numerous online stores the sell the same equipment and I never have to deal with them again.”

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Posted 11 months ago

“Aussie Traveller caravan stone guard. We bought our stone guard in June 2024, 12 months in and all of the black mesh for the stone guard has perished and broken down from Sun exposure and the black frame is rusting. What makes it worse is the van is stored in the shade so the mesh has little exposure to the Sun. I would not recommend this product.”

Helpful Report

Posted 11 months ago

Hey Richard, thanks for sharing your experience with us. We're really sorry to hear about the issues you've encountered with the stone guard. Product durability is important to us, and we appreciate your feedback as we work to improve. If you have any further concerns or would like to discuss this in detail, please don't hesitate to reach out to our customer service team at 1300 854 185.

Posted 11 months ago

“These pumps have a flaw in their design. The 90degree fitting pops off with the bouncing of the boat as it travels making the non return valve redundant. Of the four pumps I purchased two 90 degree fittings popped off flooding two hatches. One of the pumps caught fire in situation that no warranty has been offered from outback equipment . I have since replaced all these pumps with Johnson pumps. I would not recommend these pumps and strongly advise against using them. Outback equipment cannot be relied on for warranty support. If you purchase these pumps there’s a great chance they will flood your boat”

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Posted 11 months ago

Hey Peter, thank you for taking the time to share your feedback. We're really sorry to hear about the issues you've faced with the pumps. Unfortunately, I am unable to see anywhere that you have reached out to submit a warranty claim, if you could please reach out to the team at service@outbackequipment.com.au or submit a claim via the Help Center located at the top right-hand side of our website, we will strive to look into this for you. Cheers.

Posted 11 months ago

Outback Equipment is rated 4.3 based on 7,687 reviews