Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.26

4.3 Rating 6,644 Reviews

80 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

Write Your review

Tell us how Outback Equipment made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Outback Equipment 5 star review on 13th June 2025

509

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“still waiting for my order no N1073795 which was ordered on 30/10/2024, and each time I ring in regards to this I just get fobb off, still have no idea when I will get my order and if I ring you I'll get the same responce, hold your breath you'll get some day not sure when, so I will not be dealing with you again”

Helpful Report

(Showroom) - Posted 6 months ago

“Description not clear what they are selling. Misleading.”

Helpful Report

(Showroom) - Posted 6 months ago

“Poor product quality Poor shipping services Poor packaging Little to no after sales support”

Helpful Report

(Showroom) - Posted 6 months ago

Hi Ben, We're really sorry to hear about your experience with us. We’ll be looking into your concerns regarding shipping and packaging to ensure we make necessary improvements. If you have any further issues or need assistance, please feel free to reach out to our team. Cheers!

Posted 6 months ago

“Guys I never receive my item 😔”

Helpful Report

Posted 6 months ago

Hey David, we are sorry to hear this! Please reach out to our customer service team at 1300 854 158 to assist with finding your order. Cheers!

Posted 6 months ago

“From start to finish very poor customer service. Had to get a refund in the end. Won’t be shopping here again”

Helpful Report

(Showroom) - Posted 7 months ago

Hi Matt, Thank you for sharing your feedback. We're truly sorry to hear about your experience with our customer service. It's important to us that our customers feel valued and supported throughout their shopping journey. We'll definitely look into this matter to ensure we can do better in the future. If there's anything more you'd like to discuss, please reach out. Cheers!

Posted 6 months ago

“Ordered equipment listed as in stock, took about 5 weeks to be sent out”

Helpful Report

(Showroom) - Posted 7 months ago

“The products are as described. However, getting your order is another story. Placed my order and waited a week to see if there were any delivery updates. Ended up phoning them after a week and was told, "O, I can see your items are all in stock, I'll send this through to get picked and shipped". This was a week after the order was placed! If I didn't follow up, I'd love to know if this order would ever have been processed. It then took just over a week to be packed, processed, and delivered... from Brisbane to Brisbane.... so almost 2 and a half weeks from time of order to delivery for a set of radios and tyre deflators...”

Helpful Report

(Showroom) - Posted 7 months ago

Hi Arno, We sincerely apologize for the delay you experienced with your order. We understand how frustrating this must have been. Your feedback is crucial as we aim to improve our shipping process. If you have any further concerns or if there's anything else we can assist you with, please reach out to our customer service team.

Posted 7 months ago

“The product that I paid for on 1/10/24 was clearly advertised as free shipping yet I was billed for shipping. I have previously brought this to your attention, I have not heard back from your company, hoping to hear back soon.”

Helpful Report

(Showroom) - Posted 7 months ago

“STILL WAITING FOR YOU TO SUPPLY SANDFLAGS ORDERED MONTHS AGO AND PAID FOR BY THE WAY”

Helpful Report

(Showroom) - Posted 7 months ago

Hi Dan, We’re really sorry to hear that you’re still waiting for your sandflags order to arrive. Please reach out to our customer service team so we can assist you further. Thank you for your patience, and we appreciate you bringing this to our attention.

Posted 7 months ago

“It needs to come with all the fittings together with a pump. Ended being up being a very expensive way to carry 40 litres. Wouldn’t do it again.”

Helpful Report

(Showroom) - Posted 7 months ago

Hi Charles, We’re sorry to hear about your experience with the product. It’s evident that it didn’t meet your expectations, and we understand how disappointing that can be. Your feedback is invaluable to us as we continuously work to enhance our offerings. If you wish to share more details or discuss further, please don't hesitate to reach out to our customer service team. Thank you for letting us know.

Posted 7 months ago

“Outback equipment took 3 weeks to ship my order and then only after 2 email requesting an update as to where my order was.This is the last time I will use them as I had a similar experience previously.”

Helpful Report

Posted 7 months ago

Hi Steve, We truly apologize for the delay and the inconvenience caused in receiving your order. We understand how frustrating it can be not to have timely updates, and we appreciate your feedback. We are always working to improve our processes and ensure a better experience in the future. If you'd like to discuss this further, please feel free to reach out to our customer service team. Thank you for your understanding.

Posted 7 months ago

“I still have not received an outcome to my question. Generally really good service just been let down this time”

Helpful Report

(Showroom) - Posted 7 months ago

Hey James, we are sory to hear you are still awaiting a response from us. Please dont hesitate to reach out to our customer service team at 1300 854 185 to assist you with answering any questions you might have.

Posted 7 months ago

“Not Not happy at all”

Helpful Report

(Showroom) - Posted 7 months ago

“Never received item Very disappointing to deal with. After a stuff around got a refund. 👎👎”

Helpful Report

(Showroom) - Posted 7 months ago

“great products very poor customer communication ie'; postage etc'”

Helpful Report

(Showroom) - Posted 7 months ago

“Ordered canvas car seats. Took over 3 months to get delivered. Multiple phone calls required to chase up where they were.”

Helpful Report

(Showroom) - Posted 8 months ago

“Brought a faulty hws. 2 months later still trying to get a replacement”

Helpful Report

(Showroom) - Posted 8 months ago

“Brought a cable retractable for our car fridge cords. Fitted it. And lasted one trip to rainbow. Broke when I slide the fridge back in.”

Helpful Report

(Showroom) - Posted 8 months ago

Hi Steve, We are very sorry to hear this! Please reach out to our customer service team here to submit a warranty claim.

Posted 8 months ago

“The motor operates fine. However Outback Equipments performance was far from satisfactory. The delivery of the part took excessive time to arrive and when I contacted Outback Equipment they did not want to know, just said out of our hands. They organised the freight company and should follow up with them if delivery is delayed. The freight company they use is extremely difficult to contact and really weren't interested in improving the situation. I will not be using Outback again due to the poor performance.”

Helpful Report

Posted 8 months ago

Hi Stephen, We sincerely apologise that you feel you have had that experience with us. Upon investigation I can see that our customer service team reached out to the courier company for you and followed this up until delivery. However, thank you for providing this feedback as it can always help us improve.

Posted 8 months ago

“Will never buy anything from you ever again”

Helpful Report

Posted 8 months ago

Hi Joshua, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 8 months ago

Outback Equipment is rated 4.3 based on 6,644 reviews