Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.28

4.3 Rating 7,155 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 25th October 2025

516

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 of the same thing by mistake they said I’ll only get store credit and the items weren’t in stock anyway so 3 week wait even though they were marked as in stock 3 phone calls later and a threat to tell PayPal to reverse the transaction only then did I receive a refund I’ll never shop with this mob again period”

Helpful Report

(Showroom) - Posted 11 months ago

“My experience is that Outback Equipment’s products are more expensive than other retailers, and their refund policy is rigid and unfair, even for immediate cancellations. Their business model seems focused on short-term profits rather than customer satisfaction or building a loyal customer base for repeat sales. I won’t be purchasing from them again and recommend others look for retailers that value their customers.”

Helpful Report

(Showroom) - Posted 11 months ago

Hi there, Thank you for sharing your concerns with us. We’re sorry to hear that you found our prices to be higher than expected and that our refund policy didn’t meet your needs. We strive to balance quality and customer satisfaction, and your feedback is crucial for us to improve. We appreciate your perspective and understand your decision. If there's anything we can do to assist you further, please don't hesitate to reach out. Best regards!

Posted 11 months ago

“Items were fine, delivery took 3 weeks hence the one star rating. Communication was ordinary. Same with my previous order, only order off this company if your in no hurry for your products”

Helpful Report

(Showroom) - Posted 11 months ago

Hi Mick, Thank you for your feedback. We apologize for the lengthy delivery time and the communication issues you experienced. We understand how frustrating it can be to wait for your items, and we are actively working to improve our delivery processes and customer communication. We appreciate your honesty, if there's anything we can do to help further, please feel free to reach out. Best regards!

Posted 11 months ago

“Haven’t received my order yet and I had ordered it way before Christmas”

Helpful Report

Posted 11 months ago

Hi Ryan, Thank you for your review, and we truly apologize for the delay in receiving your order. We understand how important it is to have your purchase delivered on time, and we’re currently working on enhancing our shipping processes to prevent this from happening in the future. If you have any further questions or concerns please don't hesitate to reach out to our customer service team directly at 1300 854 185. Best regards.

Posted 11 months ago

“Hi The parts were what I wanted, but the service I got from you guys was an absolute disgrace. I ordered the part on the 1st of December and i did not receive the part until the 28th December. I rang up on Friday the 6th and your customer service said that the part had been picked up all ready by the courier which was wrong as the confirmation said it was picked up the following Wednesday 11th December. I called on Tuesday the 10th and they said same thing it was already picked up which clearly was wrong again, after that I rang up numerous times and all you kept blaming was transport and Christmas, which is unacceptable as I ordered parts from far nth Queensland and Perth and received them within 2 weeks which was before Christmas as was needed. I asked your customer service to get back to me with an answer when I would be receiving the parts and had no reply from them.”

Helpful Report

(Showroom) - Posted 11 months ago

Hi Tim, Thank you for your feedback. We’re truly sorry to hear about the delays and lack of communication regarding your order. We understand how frustrating this must have been, especially during the busy holiday season. Your experience is important to us, and we are currently reviewing our processes to ensure we can provide better service and clearer updates in the future. Your patience is appreciated, and we hope to serve you better next time. Best regards.

Posted 11 months ago

“Took one week to receive an email to confirm they had my order. Couldn’t give a timeframe as to when it would be sent out. Order cancelled.”

Helpful Report

(Showroom) - Posted 11 months ago

“Took 5 weeks for order to arrive with zero communication.”

Helpful Report

Posted 11 months ago

Hi Lee, Thank you for your feedback. We're really sorry to hear about the extended wait for your order and the lack of communication you experienced. We know how frustrating this can be, and your comments are important to us. We’re actively working on improving our communication and delivery timelines. We appreciate your patience and hope to provide you with a better experience in the future. Best regards.

Posted 11 months ago

“Ordered a bimini for my boat in November. 7 weeks later and it still hasnt come”

Helpful Report

(Showroom) - Posted 11 months ago

Hi Brad, Thank you for bringing this to our attention. We sincerely apologize for the delay in receiving your bimini and understand how frustrating it can be to wait longer than expected. We are committed to improving our shipping and communication processes, please reach out to the team via service@outbackequipment.com.au so that we can assist with looking into this for you. Best regards.

Posted 11 months ago

“No customer service. Nobody answers emails sent to support. 2 hour wait for chat session. Will never purchase from OE again.”

Helpful Report

(Showroom) - Posted 11 months ago

Hi David, We’re truly sorry to hear about your frustrating experience with our customer service. It’s unacceptable that your emails went unanswered and that you faced long wait times for assistance. Your feedback is invaluable, and we’re taking it seriously to improve our response times moving forward. Thank you for your comments, and we hope to do better in the future. Best regards.

Posted 11 months ago

“I received my 2 items. One was correct the other was not what I ordered. Have asked what to do about it a couple of days ago but still no answer?”

Helpful Report

(Showroom) - Posted 11 months ago

Hi Steve, We’re truly sorry to hear about the mix-up with your order and the delay in our response. Your experience is important to us, and we understand how frustrating it can be when things don't go as planned. Please know that we are working hard to ensure issues are addressed more promptly. Thank you for your feedback, and we hope to regain your trust moving forward. Best regards.

Posted 11 months ago

“I ordered life jackets in October 24 no communication was sent to inform me these weren't in stock I only found out as I rang twice and the 2nd time was told they wouldn't be available until February 2025 I asked for a refund and finally got it 2 weeks later as I needed the jackets for a holiday in November not good customer service.”

Helpful Report

(Showroom) - Posted 11 months ago

Hi Michelle, We are truly sorry to hear about the issues you faced with your order and the lack of communication regarding stock availability. It's understandable that you needed the life jackets for your holiday, and we regret that we weren't able to meet your expectations this time. Your feedback is very important to us, and we're committed to improving our customer service to prevent this from happening in the future. Thank you for sharing your experience, and we appreciate your understanding. Best wishes.

Posted 11 months ago

“Very dissatisfied. Poor service.”

Helpful Report

(Showroom) - Posted 11 months ago

“Initially I received the WRONG product! After sending the wrong one back, we finally received the correct item ☹️ Will not deal with outback equipment again!! POOR SERVICE”

Helpful Report

(Showroom) - Posted 11 months ago

Hi there, We sincerely apologize for the mix-up with your order. It's frustrating to receive the wrong item, and we understand how disappointing that must have been for you. Thank you for your feedback, and we wish we could have served you better. Best regards.

Posted 11 months ago

“I recently wrote to you to tell you that one of the mirrors was broken on delivery and have not had a response from you,we have since bought others and would not recommend now to any of our friends”

Helpful Report

(Showroom) - Posted 11 months ago

Hi Joan, We sincerely apologize for the inconvenience you've faced with the broken mirror and the lack of response. This is certainly not the experience we wish for our customers, and we appreciate you bringing it to our attention. Your feedback is crucial, and we are actively working to improve our communication and support. We're sorry to hear that your faith in us has been affected, and we hope to have a chance to restore it in the future. Thank you for sharing your concerns with us. Best wishes.

Posted 11 months ago

“Waited weeks after ordering an item. When I called to follow up I was told they were out of stock. Someone could have called to tell me or not taken my order to start with if they didn’t have stock. As I was waiting on it for a Christmas present. Disappointed.”

Helpful Report

(Showroom) - Posted 11 months ago

Hi Steve, We truly apologize for the wait you've experienced and understand how frustrating it is, especially when you're counting on a gift. It’s disappointing to hear that we didn’t communicate the stock issue proactively. Your feedback is invaluable, and we're working hard to ensure better communication and inventory management in the future. Thank you for sharing your experience, and we hope to serve you better down the road. Best regards.

Posted 11 months ago

“Still awaiting delivery of goods from 1 /12.2024 Order no N1099072”

Helpful Report

Posted 11 months ago

Hey Mark, We are sorry to hear about the delay you have experienced with your order. We can see that this parcel was marked as delivered 8/1/25. Please don't hesitate to reach out with any further queries.

Posted 11 months ago

“Freight time / dispatch was a little excessive had to follow up on order”

Helpful Report

Posted 11 months ago

Hi Nathan, We’re sorry to hear that the freight time and dispatch process didn’t meet your expectations. We strive for timely delivery, and your feedback is essential in helping us enhance our service. If there’s anything specific you’d like to discuss further, please feel free to reach out. Thank you for sharing your thoughts, and we hope to improve your experience should you choose to shop with us again. Cheers!

Posted 11 months ago

“Very ordinary, sent the wrong product and took a long time to reimburse me, they have a policy to give a store credit, which I don’t think they can enforce, won’t deal with them again.”

Helpful Report

(Showroom) - Posted 11 months ago

Hi Rob, We’re sorry to hear about your experience with the wrong product and the reimbursement delay. Your feedback is crucial for us as we work to improve our service. If there's anything more you’d like to share or discuss further, please don’t hesitate to reach out. Cheers!

Posted 11 months ago

“Anderson cable I bought was wired backwards Lucky it didn't damage my mppt”

Helpful Report

Posted 11 months ago

“I made an order on November 25 2024 and I am yet to STILLLLL receive my order! Super unhappy with the service! It was a Christmas present and it’s now 2025!”

Helpful Report

Posted 11 months ago

Hi Buket, We’re truly sorry to hear about the delay with your order. We understand how much timely delivery means during the holiday season. Your feedback is important to us, if you can please reach out to our customer service team with an order number we hope to assist with sorting this out for you. Thank you for sharing your thoughts, and we hope to make this right for you as soon as possible. Cheers!

Posted 11 months ago

Outback Equipment is rated 4.3 based on 7,155 reviews