Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.25

4.3 Rating 7,710 Reviews

80 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 15th March 2026

523

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a shower exhaust fan & vent. Item was very poorly packed, box was crushed, & the vent shroud was bent & buckled. Emailed Outback Equipment, but got no response.”

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Posted 6 months ago

“Wrong part came in and wasn’t checked by you. I had to return to store and await new order to come in. Again the new product was missing parts and assembly instructions. I am still waiting for the missing parts to come in. This has been on going since I ordered the products in December”

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Posted 6 months ago

“Last order took 5 weeks to get and got an email saying ready to pick up half only turned up got it home it was wrong size so incorrect order another couple of weeks finally got it This time been waiting at least 4 weeks and the product still isn’t in”

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Posted 6 months ago

“Ordered a couple times. Takes weeks to get your order”

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Posted 6 months ago

“Order a jack and plate, took to long to get it. Canceled order due to poor customer service and have deleted store from phone”

Helpful Report

Posted 6 months ago

Hi Frank, We’re really sorry to hear about the wait and the experience you had. That isn’t the service we aim to provide, and we’d like to make this right. If you’re open to it, please share your order number and any details about the cancellation so we can review what happened and work toward a solution. If the item is still needed, we can try to reprocess or suggest suitable alternatives.

Posted 6 months ago

“Very pour service. The Item was not in stock at the time I placed the order and only once I contacted Outback Equipment they informed me they were waiting for stock to arriveon the 19th and then the date provided passed with no notification. Only days after I was provided a tracking number. Essentially the whole process took neally a month. Very dispointed customer.”

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Posted 6 months ago

“I haven’t received the item yet. The courier you use is incapable of making the delivery. I will have to phone them and give detailed instructions. All other companies have no problem, it’s just Aramex. Richard.”

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Posted 6 months ago

“WARNING YOU WILL NOT GET YOUR ORDER SENT IN ANY REASONABLE TIMEFRAME!!! Can't believe these likely scammers have the nerve to ask for a review after stuffing me around for over 2 weeks, giving me a bunch of pathetic excuses that they're too busy to send my order of 3 items that I could of got from Supercheap or a bunch of other shops and then refunded me after I said I'm going to QLD fair trading and the ACCC. Outback equipment are beyond pathetic and likely scamming people going off the 100s of other google reviews of the exact same issues.”

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Posted 6 months ago

“This makes no allowance for a hand brake lever. May suit a small trailer, but wont fit a caravan”

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Posted 6 months ago

“Worst ever,took my money including express post and received my item 6 weeks later as they never had it in stock,h They had to order from another company, If it's not available as said don't fucken sell it to people without there knowledge. Outback will never see my business again”

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Posted 7 months ago

“Ordered the product on 3 January still have not received it. I have sent three emails. No replies to any of them will not be using this company again.”

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Posted 7 months ago

Hey Brad, I can see that our customer service team has replied to all three of your emails and attempted to call you, leaving a voicemail to assist with sorting this one out. I would recommend double-checking your spam and promotional folders in case our responses have gone there. If you have any further questions please don't hesitate to reach out via phone at 1300 854 185.

Posted 7 months ago

“I know it's Christmas and items do take some time for delivery but after 4 weeks I think a camel train would be quicker for one item to be delivered to Perth”

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Posted 8 months ago

“I have previously received emails & an invoice from you for something I did not order because I have a name & email address similar to your actual customer. I live in Europe. I have emailed you about this previously but never received any reply. Please do me the courtesy of at least acknowledging me and do something about the emails you keep sending me please.”

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Posted 9 months ago

“Purchased item that didn't fit as described, customer service very un helpful, will only offer store credit and won't refund. Would not recommend buying from this company at all. Very unprofessional service.”

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Posted 9 months ago

“Do not buy anything from this company. It’s been over a month and they still can’t even tell me when my fishing reel will be delivered. 3 different people have contacted me and not one person has an answer for “where is my reel”. This is a scam business. Do not buy from them.”

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Posted 9 months ago

“AS discussed in a previous review (Why two reviews)...another nail. I will not deal with your comapny again. To suggest that I just send back a faulty product and be without it until you find out wether it is faulty or not and mean while you have had my money for weeks and therefore not have access to the net is ludicrous. I will not buy from your company again and assked whether I would recommend your company or not you know the answer. Totally ridiculous Mike Batman”

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Posted 10 months ago

“Terrible service. Will never deal with you again”

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Posted 10 months ago

Hi Ken, We’re sorry to hear about your experience with our service. This isn’t the level we aim for, and we’d like to make it right. If you’d be willing, please share a few details about what went wrong and any order references so we can review and address this directly.

Posted 9 months ago

“Because the tv took so long to arrive and it missed the trip I can’t review the item other than it works. Don’t expect a timely delivery from this supplier as I believe they just order items from other warehouses and don’t actually stock anything. My item took over two weeks to arrive.”

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Posted 10 months ago

“I received my order a week ago it was the wrong order so I reached out to outback equipment ,was told to take photos which I did and haven’t heard as to whether they are going to send me the correct order or refund my money .In my eyes that is disgusting customer service wouldn’t recommend this place to anyone .”

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Posted 10 months ago

“Item took nearly 6 weeks to arrive than arrived damaged. Sent off an email and received no reply”

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Posted 10 months ago

Hi Adam, we sincerely apologise for the issues you've encountered with your order. Receiving a damaged item is not the service we strive for, and we truly understand your frustration. We can, however, see that an email response was sent to you on the 1/10 (same day you sent through an enquiry); if you do require any further assistance, please don't hesitate to reach out to our customer service team directly for assistance. Thank you for your understanding, and we hope to have the opportunity to improve your experience with us in the future.

Posted 10 months ago

Outback Equipment is rated 4.3 based on 7,710 reviews