Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.28

4.3 Rating 7,155 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 25th October 2025

516

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered and paid for a small part for my caravan on a Tuesday and it wasn't picked and packed until Saturday. It took another week for me to receive it. Also i was overcharged on postage. I will not use you again or recommend you to anyone. This might be only one complaint to you but i am on a lot of f/b sites.”

Helpful Report

(Showroom) - Posted 11 months ago

Hi Neville, I’m really sorry that you were not satisfied with our handling times. It’s frustrating when things don’t go as planned, and we completely understand your disappointment. Your feedback is invaluable, and we’re actively working to address these concerns to ensure a better experience for everyone in the future. Thank you for sharing your thoughts, and we hope to regain your trust one day. Cheers!

Posted 11 months ago

“Shockingly bad experience! Their 'no refund for change of mind; store credit only', is a violation of the trust that Consumers have grown to expect from ecommerce. The item wasn't even in stock for 2 weeks. Then another 10 days waiting for delivery! Stay away!”

Helpful Report

(Showroom) - Posted 11 months ago

“If I could give zero stars, I would. Issues: - Terrible website (doesn't render well on desktop or mobile, latency, poor user interface, misleading specs). No apologies for misleading specs, instead blaming it on the manufacturer. - Mansplaining customer service rep who told me my CUB camper trailer couldn't be as small as I said it was. - Understaffing, so it took them 6 days to process a return - and only when I escalated it. - Understaffing, so it took them 4 business days (6 total days) to dispatch an order. - Terrible courier Aramex, who, after saying it would be delivered on a specific day, now simply says it's delayed. Do NOT buy from this provider!!!”

Helpful Report

(Showroom) - Posted 11 months ago

Hi, We're really sorry to hear about the issues you faced with our website and customer service. We completely understand how frustrating it can be when expectations are not met. Your concerns about the delays in processing returns and dispatching orders are noted. We appreciate your feedback on the courier service as well—this is not the experience we want for our customers. Thank you for sharing, and we hope to provide a much better experience in the future. Cheers!

Posted 11 months ago

“Start by taking the courtesy to spell my name properly. I've previously attempted to correct this. Why can't you get something as simple as that right?”

Helpful Report

(Showroom) - Posted 1 year ago

“If you want a runaround for a month over a warranty then tell me it’s got to go to a repair agency, get real! I answered all your question and follows up several times! Item lasted 2 days and failed on second trip! Should be a simple replacement not a fu#k around!! First and last time purchasing any products off your pathetic excuse for a business! Don’t worry I will tell all. It’s going to cost you more than my loss!”

Helpful Report

(Showroom) - Posted 1 year ago

Hi David, We’re truly sorry to hear about your frustrating experience with our warranty process. We understand that dealing with repairs can be a hassle, especially when you've already invested time and energy into resolving the issue. Your feedback is very important to us, and we’re committed to improving our processes. Thanks for bringing this to our attention, and we hope to mend this situation for you. Cheers!

Posted 1 year ago

“Bought a product online, waited nearly a month for the product only to be told it was out of stock and it wasn’t going to get in for another two weeks at least. I have asked to be credited which was agreed to however still waiting nearly a week later. After agreeing to the credit I drove to my closest BCF and purchased the exact same product for cheaper. Still out of pocket $600 hopefully get it back soon as they have had it for nearly 5 weeks now”

Helpful Report

Posted 1 year ago

Hi there, We’re sorry to hear about your recent experience with us. Waiting for an order only to find it’s out of stock can be incredibly frustrating, and we understand your disappointment. We appreciate you bringing this to our attention, and we’re here to help with your credit. Please reach out to us directly so we can ensure it's resolved as soon as possible. Thank you for your patience, and we hope to regain your trust in the future. Cheers!

Posted 1 year ago

“I haven't received it yet”

Helpful Report

Posted 1 year ago

Hi Dave, We’re really sorry to hear that you haven’t received your order yet. We understand how frustrating this can be, and we appreciate your patience while we get to the bottom of this. Please feel free to reach out to our customer service team to assist with looking into this. Thank you for your feedback, and we hope to resolve this for you soon. Cheers!

Posted 1 year ago

“I was very dissapointed with the delivery. Box came broken and open. No handle as described to lift off plates from burner on the Dometic Cadac 2 burner rostove. Left info no response. Was was going to buy other products however will look elsewhere in future.”

Helpful Report

(Showroom) - Posted 1 year ago

Hi Jim, We’re truly sorry to hear about your experience with the delivery. It’s disheartening to receive items in less than perfect condition. We strive for better communication and prompt responses to customer inquiries, and we apologize for not meeting your expectations this time. We appreciate your feedback and hope you’ll consider giving us another chance in the future. Cheers!

Posted 1 year ago

“Will never buy from this company again, waited two weeks just to receive the wrong item after I paid express post, then they didn't issue a refund. Rubbish company.”

Helpful Report

(Showroom) - Posted 1 year ago

Hi Marcelo, We're genuinely sorry to hear about your experience. It’s understandably disappointing to receive the wrong item. We strive to provide a smooth shopping experience, and we regret that we fell short this time. Please reach out to our customer support so we can assist you further. Thank you for your feedback. Cheers!

Posted 1 year ago

“Never ended up getting the battery, took over a week for any correspondence, 2 more weeks to be told i was getting money back.. all up was a month turn around on something that was out of stock!!!”

Helpful Report

Posted 1 year ago

Hi there, We sincerely apologize for the inconvenience you experienced. It's frustrating when things don’t go as planned, especially with delays on your order. We're constantly working to improve our communication and stock management. If there's anything else we can help you with please don’t hesitate to reach out. Thank you for your understanding. Cheers!

Posted 1 year ago

“You need to let customers know that you don’t stock equipment you’re just a middle man so that there is no shonkyness when we pay for shipping. Cause if I pay for express post thinking I’m going to receive in 2 days that’s a farce. Because truth is it may take several weeks to come from your supplier. And that my friends is shonkier than a shithouse rat! I would never recommend your business to anyone as you take too long to supply equipment”

Helpful Report

(Showroom) - Posted 1 year ago

Hi David, Thank you for sharing your feedback. We understand your frustration regarding the shipping process. We're sorry to hear that we didn't meet your expectations this time and will be working on making our company policies and procedures clearer for our customers in the future. If you have any further concerns, please feel free to reach out. Cheers!

Posted 1 year ago

“I purchase so boar trailer tail lights recently which did not have a number plate light. I contact your team and they have told me that light is not available. No other options were given. I would like to return the light and get a refund. I am away a present and will be back home at the end of December. Hope you will assist. Phil”

Helpful Report

(Showroom) - Posted 1 year ago

“still waiting for my order no N1073795 which was ordered on 30/10/2024, and each time I ring in regards to this I just get fobb off, still have no idea when I will get my order and if I ring you I'll get the same responce, hold your breath you'll get some day not sure when, so I will not be dealing with you again”

Helpful Report

(Showroom) - Posted 1 year ago

“Description not clear what they are selling. Misleading.”

Helpful Report

(Showroom) - Posted 1 year ago

“Poor product quality Poor shipping services Poor packaging Little to no after sales support”

Helpful Report

(Showroom) - Posted 1 year ago

Hi Ben, We're really sorry to hear about your experience with us. We’ll be looking into your concerns regarding shipping and packaging to ensure we make necessary improvements. If you have any further issues or need assistance, please feel free to reach out to our team. Cheers!

Posted 1 year ago

“Guys I never receive my item 😔”

Helpful Report

Posted 1 year ago

Hey David, we are sorry to hear this! Please reach out to our customer service team at 1300 854 158 to assist with finding your order. Cheers!

Posted 1 year ago

“From start to finish very poor customer service. Had to get a refund in the end. Won’t be shopping here again”

Helpful Report

(Showroom) - Posted 1 year ago

Hi Matt, Thank you for sharing your feedback. We're truly sorry to hear about your experience with our customer service. It's important to us that our customers feel valued and supported throughout their shopping journey. We'll definitely look into this matter to ensure we can do better in the future. If there's anything more you'd like to discuss, please reach out. Cheers!

Posted 1 year ago

“Ordered equipment listed as in stock, took about 5 weeks to be sent out”

Helpful Report

(Showroom) - Posted 1 year ago

“The products are as described. However, getting your order is another story. Placed my order and waited a week to see if there were any delivery updates. Ended up phoning them after a week and was told, "O, I can see your items are all in stock, I'll send this through to get picked and shipped". This was a week after the order was placed! If I didn't follow up, I'd love to know if this order would ever have been processed. It then took just over a week to be packed, processed, and delivered... from Brisbane to Brisbane.... so almost 2 and a half weeks from time of order to delivery for a set of radios and tyre deflators...”

Helpful Report

(Showroom) - Posted 1 year ago

Hi Arno, We sincerely apologize for the delay you experienced with your order. We understand how frustrating this must have been. Your feedback is crucial as we aim to improve our shipping process. If you have any further concerns or if there's anything else we can assist you with, please reach out to our customer service team.

Posted 1 year ago

“The product that I paid for on 1/10/24 was clearly advertised as free shipping yet I was billed for shipping. I have previously brought this to your attention, I have not heard back from your company, hoping to hear back soon.”

Helpful Report

(Showroom) - Posted 1 year ago

Outback Equipment is rated 4.3 based on 7,155 reviews