Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.28

4.3 Rating 7,158 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

Write Your review

Tell us how Outback Equipment made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Outback Equipment 5 star review on 25th October 2025

516

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased 4 items on 2 seperate purchases. I paid for these items and then it was a month between payment and recieving my items. Turns out they didn't actually have anything in stock that I had ordered. The support was not as quick as I would have hoped for.”

Helpful Report

Posted 8 months ago

Hey Cameron, We apologise for the delay, I can see that our team have been in communication with you throughout the month regarding this delay and a credit has been applied to your account as a token of our appreciation.

Posted 7 months ago

“We are still waiting on a delivery supposed to be shipped on the 28/4 but not received and offered a refund or wait until stock arrived so still waiting order N1173343 incase some one reads this”

Helpful Report

Posted 8 months ago

Hey David, We'd like to sincerely apologise for the delay and thank you for your patience and understanding. As previously discussed, the order is scheduled for delivery on June 19th. Please keep an eye out for the tracking details with this order and dont hesitate to reach out with any further questions or concerns.

Posted 7 months ago

“Horrible, after waiting a week I was told they were waiting for the product, I then asked for a refund as I needed the product for an upcoming trip. So instead it got sent anyway and arrived 2 weeks later. Didn’t make it for my trip, now I need to pay to send it back. Thanks for the horrible service, poor communication and the very late delivery”

Helpful Report

Posted 8 months ago

“I order a lock, they sent me the incorrect item. When I rang to let them know, I had to prove it, return item and wait for the to get it back before I could get the item I paid for. I am still waiting for my item, and no reply to my emails. I have proof they have received my return.”

Helpful Report

Posted 8 months ago

“Got my money back, I cancelled the order... I found it deceptive to have an item in stock on your website only to drop ship it and take over a week to travel less than 100km from Brisbane to the Sunshine Coast. honesty goes a long way. You have lost a customer”

Helpful Report

Posted 8 months ago

“Very bad customer service.Took 4 weeks to recieve goods and one was missing when it finally arrived it was wrong ,they sent me 2 of the same thing.When I phoned to report they made me feel as if it was my fault . And to rectify the order I had to jump through all these hoops as if I worked for them. One guy even told me to knock on my neighbours door to borrow his printer as I dont have one😳”

Helpful Report

Posted 8 months ago

“The worst purchase experience I have ever had. Customer service is poor, they don’t even ring back after they say they will. I still haven’t received my item and it’s been well over a month.”

Helpful Report

Posted 8 months ago

“I ordered a caravan cover. The wrong size was sent. Customer service becomes non existant when they need to rectify a mistake they made. Over one month later and I am still waiting for the correct cover. I tried ringing several times but am left to wait on hold for over ten minutes before I give up.Its like they are blocking my number.”

Helpful Report

(Showroom) - Posted 8 months ago

“I bought a companion gas burner, it is absolutely rubbish. Makes loud noise and turns off regularly. I can't use it now”

Helpful Report

Posted 8 months ago

“It takes far to long for your orders to be dispatched”

Helpful Report

(Showroom) - Posted 9 months ago

Thank you for your feedback. We're truly sorry to hear that your order took longer to dispatch than expected. We understand how important timely delivery is, and we appreciate your patience as we work to improve our processes. If you have any further concerns or questions, please feel free to reach out.

Posted 8 months ago

“2 weeks since order was placed and still nothing not even tracking number provided "apparently goods need to be ordered from supplier" why sell things that you don't have.”

Helpful Report

Posted 9 months ago

Hi Nathan, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the delay with your order and the lack of tracking information. We understand how frustrating it can be not to receive timely updates, especially when you're looking forward to your purchase. Your concerns are important to us, and we're committed to improving our ordering and communication processes. If you have any further questions or need assistance, please don’t hesitate to contact our customer service team.

Posted 9 months ago

“Terrible experience, ordering was easy but then the incorrect item was picked and delivered. Dont know how the incorrect item was picked when the size difference was clear to see before even opening the package. Then told I had to take incorrect package to post office and send item back and wait for once again for the correct item to be sent. I filled in the return form sent the tracking number and 3 weeks later I had to chase up Outback Equip again for my item or refund. Told there had been another error and the refund would now be another 5 days. Appalling service, will never use Outback Quipment again.”

Helpful Report

(Showroom) - Posted 9 months ago

Hi Tracy, Thank you for sharing your feedback. We sincerely apologize for the mix-up with your order and the inconvenience it has caused you. We understand how frustrating it is to receive the wrong item and to have to deal with the returns process, especially when the details seemed clear. Your experience is certainly not reflective of the standard of service we strive for, and we take your concerns very seriously. We are actively working to improve our order fulfillment and communication processes. If you have any further questions or need immediate assistance, please reach out to our customer service team.

Posted 9 months ago

“Due to outback equipment sending my boat trailer stone guards to the wrong state I didn’t receive my correct package for approx 6 wks. When i received the wrong package outback equipment also provided a consignment notice for aus post to send it back to them, however ais post does not accept packages of the size required, therefore after several more emails and phone calls an appropriate transporter was organised to send the wrong package back to outback equipment, which would then allow outback equipment to finally send the correct package. The whole ordeal was ridiculous and ill never buy from them again. Due to my package arriving over a month late i now also have some stone chips on my brand new boat because my stone guards arrived so long after they were ordered. What a show. Never again.”

Helpful Report

Posted 9 months ago

Hi Jared, Thank you for sharing your experience. We sincerely apologize for the mix-up with your order and the delays you faced. It’s clear this was frustrating for you, and we can only imagine how disappointing it must be to deal with such inconvenience. We strive for better service, and your feedback will help us improve our processes moving forward. If there’s anything further we can assist you with, please reach out to our customer service team. Best, The Outback Equipment Team

Posted 9 months ago

“It took 2 weeks from when i ordered to when it was posted. When it arrived it was wrong item. I had to buy items from townsville at a significant extra coat. Sent items back for refund. Cost of items where refunded but i,m still out of pocket postage.”

Helpful Report

(Showroom) - Posted 9 months ago

“Very disappointed 1st time i made a purchase with ob. Took a month to deliver. I enquired several times as to how my order was processing and got a response after 2 days telling me it was about to shop, it didn’t ship!! I purchased the same product from anaconda and it was delivered in 4 days.”

Helpful Report

Posted 9 months ago

Hi Steve, Thank you for taking the time to leave your feedback. We're truly sorry to hear about your disappointing experience with the delay of your order. We understand how frustrating it can be to wait longer than expected, particularly when you’re eager to receive your purchase. Your comments are valuable to us, and we are continuously working to improve our delivery processes and communication. If there’s anything we can do to assist you or if you have further concerns, please don’t hesitate to reach out to our customer service team at 1300 854 185. Best regards!

Posted 9 months ago

“products are great but wouldnt use them again i have purchased twice now and both times waited 4 weeks for my stuff tried to contact them but got no reply bad service”

Helpful Report

(Showroom) - Posted 9 months ago

Hi Paul, Thank you for taking the time to leave your feedback. We’re sorry to hear about the long wait times during your recent orders. We understand how frustrating this can be, especially when you’re looking forward to using your new equipment. Your comments are important to us, and we are actively working on improving our service and response times. If you have any further concerns or need assistance, please don't hesitate to reach out to our customer service team at 1300 854 185. Best regards!

Posted 9 months ago

“Waiting weeks for an item you advertised you had in stock. Needed that part and you didn't tell me about the delay, then blamed a supplier when questioned but still wouldn't give me a definate delivery date. Ended up giving up with you and getting a refund. Then ordered elsewhere and received in 2 days.”

Helpful Report

(Showroom) - Posted 10 months ago

“Not good in my case, took 3-4 weeks to get the part and it was the wrong part … I could of got a refund but I couldn’t be bothered boxing up the part and posting it back … wast of time and $$”

Helpful Report

(Showroom) - Posted 10 months ago

Hi Andrew, Thank you for sharing your experience. We are truly sorry to hear about the delay and the wrong part you received. We understand how disappointing and time-consuming this situation can be. Your feedback is essential as we strive to improve our service. If you have any questions or need further assistance, our customer service team is here to help. Best regards!

Posted 9 months ago

“Did not get my order. The worst service I have had.”

Helpful Report

(Showroom) - Posted 10 months ago

Hi Steve, Thank you for your feedback. We sincerely apologise for the trouble you experienced with your order and for any distress caused by our service. This is not the experience we aim to provide, and we understand how frustrating it can be when expectations are not met. Your comments are crucial in helping us improve, and we are committed to addressing these issues. If you have not yet received your order or have any further questions or need assistance, please don't hesitate to reach out to our customer service team. Best regards!

Posted 10 months ago

“Product was excellent, customer service was the worst. Had a package delivered and it got sent to the wrong address. Then it was up to me to sort it out. No one ever got back to me, had to ring up every day just to be put on hold and wait… Very poor communication”

Helpful Report

Posted 10 months ago

Outback Equipment is rated 4.3 based on 7,158 reviews