Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.27

4.3 Rating 7,543 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 15th March 2026

523

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought wrong anti flap kit. Tried to send back to OE. Shipping costs two thirds of original price for refund of outstanding credit. Will have to sell privately. Not worth the effort. Make sure you buy the correct item. After sales is a joke!!!”

Helpful Report

(Showroom) - Posted 1 month ago

Hi Graeme, We're sorry to hear you were unhappy with your experience with our after sales team, it's not the experience we aim to provide our customers with. Upon your initial point of contact with our team, you were provided with our returns policy for an incorrect purchase, with clear clarification it would be a return for credit. We tried to aid you as best we could and offered to help facilitate your return freight, but never heard back from you. If you wish to proceed with this return, simply reply to our email.

Posted 1 month ago

“sorry for the negaqtive review, however the last experince was that you guys took an extremely long time to even get around to posting the article ordered. ordered on 6 Feb... posted 16 Feb.. Luckly time pressure was not extreme, Had a week up my sleev befroe being extreme and having to take other measures.”

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Posted 1 month ago

“The tail gate assist kit is impossible to install due to the bolt that it requires you to take out. The bolts in question are from factory locktited torx bolts that is extremely difficult to remove and will end up shearing itself before coming out. I highly suggest to not attempt it for your tools and car sake.”

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Posted 1 month ago

“Very poor communication skills”

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Posted 1 month ago

“Terrible service, I had to cancel my order due to staff incompetence. :((”

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Posted 1 month ago

“Ordered a shower exhaust fan & vent. Item was very poorly packed, box was crushed, & the vent shroud was bent & buckled. Emailed Outback Equipment, but got no response.”

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Posted 1 month ago

“Wrong part came in and wasn’t checked by you. I had to return to store and await new order to come in. Again the new product was missing parts and assembly instructions. I am still waiting for the missing parts to come in. This has been on going since I ordered the products in December”

Helpful Report

Posted 1 month ago

“Last order took 5 weeks to get and got an email saying ready to pick up half only turned up got it home it was wrong size so incorrect order another couple of weeks finally got it This time been waiting at least 4 weeks and the product still isn’t in”

Helpful Report

Posted 1 month ago

“Ordered a couple times. Takes weeks to get your order”

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Posted 1 month ago

“Order a jack and plate, took to long to get it. Canceled order due to poor customer service and have deleted store from phone”

Helpful Report

Posted 1 month ago

Hi Frank, We’re really sorry to hear about the wait and the experience you had. That isn’t the service we aim to provide, and we’d like to make this right. If you’re open to it, please share your order number and any details about the cancellation so we can review what happened and work toward a solution. If the item is still needed, we can try to reprocess or suggest suitable alternatives.

Posted 1 month ago

“Very pour service. The Item was not in stock at the time I placed the order and only once I contacted Outback Equipment they informed me they were waiting for stock to arriveon the 19th and then the date provided passed with no notification. Only days after I was provided a tracking number. Essentially the whole process took neally a month. Very dispointed customer.”

Helpful Report

Posted 2 months ago

“I haven’t received the item yet. The courier you use is incapable of making the delivery. I will have to phone them and give detailed instructions. All other companies have no problem, it’s just Aramex. Richard.”

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Posted 2 months ago

“WARNING YOU WILL NOT GET YOUR ORDER SENT IN ANY REASONABLE TIMEFRAME!!! Can't believe these likely scammers have the nerve to ask for a review after stuffing me around for over 2 weeks, giving me a bunch of pathetic excuses that they're too busy to send my order of 3 items that I could of got from Supercheap or a bunch of other shops and then refunded me after I said I'm going to QLD fair trading and the ACCC. Outback equipment are beyond pathetic and likely scamming people going off the 100s of other google reviews of the exact same issues.”

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Posted 2 months ago

“This makes no allowance for a hand brake lever. May suit a small trailer, but wont fit a caravan”

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Posted 2 months ago

“Worst ever,took my money including express post and received my item 6 weeks later as they never had it in stock,h They had to order from another company, If it's not available as said don't fucken sell it to people without there knowledge. Outback will never see my business again”

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Posted 2 months ago

“Ordered the product on 3 January still have not received it. I have sent three emails. No replies to any of them will not be using this company again.”

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Posted 2 months ago

Hey Brad, I can see that our customer service team has replied to all three of your emails and attempted to call you, leaving a voicemail to assist with sorting this one out. I would recommend double-checking your spam and promotional folders in case our responses have gone there. If you have any further questions please don't hesitate to reach out via phone at 1300 854 185.

Posted 2 months ago

“I know it's Christmas and items do take some time for delivery but after 4 weeks I think a camel train would be quicker for one item to be delivered to Perth”

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Posted 4 months ago

“I have previously received emails & an invoice from you for something I did not order because I have a name & email address similar to your actual customer. I live in Europe. I have emailed you about this previously but never received any reply. Please do me the courtesy of at least acknowledging me and do something about the emails you keep sending me please.”

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Posted 4 months ago

“Purchased item that didn't fit as described, customer service very un helpful, will only offer store credit and won't refund. Would not recommend buying from this company at all. Very unprofessional service.”

Helpful Report

Posted 4 months ago

“Do not buy anything from this company. It’s been over a month and they still can’t even tell me when my fishing reel will be delivered. 3 different people have contacted me and not one person has an answer for “where is my reel”. This is a scam business. Do not buy from them.”

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Posted 5 months ago

Outback Equipment is rated 4.3 based on 7,543 reviews