Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.26

4.3 Rating 7,687 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 15th March 2026

523

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible shipping times and terrible customer service. Don’t believe the shipping times quoted on the website, expect to wait weeks to months.”

Helpful Report

Posted 1 month ago

Hi Catherine, thanks for your feedback. We're sorry about the shipping delays and the service you experienced. We’ll review what happened and work to resolve your order and improve our shipping communications promptly.

Posted 1 month ago

“You need to be honest with your customers if you don't stock an item”

Helpful Report

Posted 1 month ago

Hi Matt, thanks for your feedback. We’re sorry for the frustration about stock availability and any lack of transparency. The majority of our products have an estimated 'Dispatch in' timeframe listed at the time of purchase. These are subject to changes and variations. Your feedback has noted.

Posted 1 month ago

“Had to cancel my order, waited 3 weeks and decided to contact outback equipment to find out my order was still another month or 2 away with no communication about this, will never buy from outback equipment.”

Helpful Report

Posted 1 month ago

Hi Steven, we’re sorry to hear about your experience and the lack of communication around your order. Waiting that long without clear updates is understandably frustrating, and we regret that we didn’t provide better visibility on the delay. We’re reviewing our processes to improve communication and ensure customers are informed earlier about any extended timeframes. Thank you for your feedback.

Posted 1 month ago

“Absolutely appalling service. Do not buy from these people. Waited over a month to still not get my order then had to wait and wait to get a refund. Should not be in business.”

Helpful Report

Posted 1 month ago

Hi Doug, thanks for your feedback. We’re sorry for the delays with your order and the refund experience. We’ll investigate what happened and work to resolve this promptly.

Posted 1 month ago

“Extremely poor customer service. Turn around time between ordering and shipping is ridiculous. Communication when submitting a warranty claim is non existent and to not be able to call an Australian company to follow up on anything is outrages. Will never use or recommend this comao g again”

Helpful Report

(Showroom) - Posted 1 month ago

Hi Jennie, thanks for your feedback. We’re truly sorry for the poor service, the delays, and lack of communication you experienced. We’ll review our processes for order fulfillment and warranty claims, it looks like you are being looked after by one of our agents currently now.

Posted 1 month ago

“Hopeless. Order took weeks to dispatch despite all items listed as in stock. Customer support slow to respond, eventually refunded part of the order but didn't reimburse for the shipping component. Other items arrived long after the trip they were bought for.”

Helpful Report

Posted 1 month ago

Hi Callum, we’re sorry to hear about your experience. Delays on items listed as in stock, slow support, and the impact on your plans are below expectations, and we understand your frustration. We also apologise for the issue with the shipping refund—this should have been handled more clearly. Given you were sent some items from your order; shipping costs incurred which is why the shipping was not refunded. We’re reviewing both our stock accuracy and response times to try to prevent this happening again. Thank you for your feedback.

Posted 1 month ago

“My order took over a month to come. When it did arrive the product is not what was advertised. I am still waiting on a response from the customer team via email about this issue and have no way of calling anyone as the phones are turned off.”

Helpful Report

(Showroom) - Posted 1 month ago

“Cant trust them to deliver a $5 item , so would not use them for anything that more money , nope dont recomend , cant see me using them again , dont ask my opion unless you want my honest answer”

Helpful Report

Posted 1 month ago

Thanks for your review- we're sorry to hear you were unhappy with your experience. Checking your order, we can confirm it was delivered to you.

Posted 1 month ago

“still waiting for part for 14 weeks they won't even answer the phone”

Helpful Report

Posted 1 month ago

Hi Peter, we’re sorry to hear of your experience- Our phone lines have been turned off temporarily to allow our team to focus on getting resolutions. Please email us with your order details at service@outbackequipment.com.au so we can investigate this promptly. Thanks.

Posted 1 month ago

“I ordered product for a trip in January. After many inquries it became obivious that Outback Equipment advertise and sell product they do'nt even have in store or warehouse. I recieved it in March after the ship had landed.”

Helpful Report

Posted 1 month ago

Hi Bob, thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating it must have been to order for a January trip and not receive your item until March. That’s certainly not the experience we aim to provide. While some products are sourced directly from suppliers and can occasionally be subject to unexpected delays, we recognise that clearer communication and more accurate timeframes are essential—especially when orders are time-sensitive. We appreciate you bringing this to our attention and will use your feedback to improve how we communicate stock availability and delivery expectations.

Posted 1 month ago

“I ordered a superior engineering steering damper for a patrol as it was cheaper than going through superior and I found out why. The website says 4-6 days for delivery but after a week I phoned up and the lady told me it was another 2-3 weeks away because superior were out of stock and it was being manufactured. I phoned superior who told me they had more than 70 on the shelf and ready to go. Outback refunded my order and I went with Superior (which is what I should have done first time) who had the item to me in a couple of days. I wouldn't use outback equipment again.”

Helpful Report

Posted 2 months ago

“Terrible experience Waited 1 month for my order Then rang was told at least another month”

Helpful Report

Posted 2 months ago

Hi Stefan, we’re sorry for the terrible experience and the long wait you’ve faced. Looking into your order; it looks like a resolution was reached. Thanks for your feedback.

Posted 1 month ago

“Hi yes just received them very disappointed in the packaging My first batch was in a box and bubble wrapped, This time just in a bag on bubble wrap. This is not up to your normal standards, what is going on at your place, Very disappointing and I do hope they are not damaged or cracked. All the money I’ve spent with you and items have never come like this to me 🙁”

Helpful Report

Posted 2 months ago

Hi Trevor, we’re sorry your packaging wasn’t up to our usual standard. This isn’t what we want for you. Please could you send us an email with your order number and, if possible, a photo of the packaging/bags? We’ll look into it right away. Thanks for flagging this—we’ll make sure it’s addressed promptly.

Posted 1 month ago

“It has been a month and I have not recieved my order. Only communication is via email and no reply sometimes. No resolution to when I will get my order. Very dissapointed.”

Helpful Report

(Showroom) - Posted 2 months ago

Hi Michael, we’re really sorry for the delay and lack of communication on your order. This isn’t up to our standards. If you're having troubles with communication via email, you could always DM us on one of our social platforms and we'll take a look at resolving this for you as soon as possible.

Posted 2 months ago

“My tow bar turned up missing parts which I discovered mid install, I had to uninstall and re fit the bumper to get the car back on the road for my wife. Extremely inconvenient! Communication has been slow and I still don't know ow if the missing parts have been sent out to me.”

Helpful Report

Posted 2 months ago

Hi James, we’re really sorry to hear parts were missing and that the install caused you stress. This isn’t up to our standards. Please email service@outbackequipment.com.au with your order number and a note about the missing parts so we can ship replacements and speed up the update on their status. If you’d prefer, you can also DM us on our social platforms and we’ll assist as promptly as possible.

Posted 2 months ago

“Ordered waited weeks, no communication, ended up contacting them they were waiting for stock to come in, still no contact, ended up asking for a refund as it took forever.”

Helpful Report

Posted 2 months ago

We’re sorry to hear about your experience and the delays you encountered. We understand how frustrating it is when communication and timeframes don’t meet expectations. We acknowledge the impact this had on your order and apologise for the inconvenience. Thank you for your feedback. If you're still requiring further assistance, please either send us an email or DM us on one of our socials platforms.

Posted 2 months ago

“Purchased Emperor padded chair not realising that even when in the most upright position it is still reclining which after a weekend of being away and using it I was left with severe back pain. Enquired about swapping for a different chair but unable to as it had been used. Purchased a new chair elsewhere went away camping for Easter no back pain. Chair needs to be advertised that it is always in a recline position”

Helpful Report

(Showroom) - Posted 2 months ago

Thanks for your feedback Wayne. We’re sorry to hear about your experience. As outlined in our returns policy, we’re unable to accept returns or exchanges on items that have been used. We’d also like to clarify that the product is listed as the 'Oztrail Emperor 8 Position Recliner', which is designed to function as a reclining chair across multiple positions. We appreciate your feedback regarding the description and will take it on board for future improvements.

Posted 2 months ago

“My order took weeks to get to me, would never do an online order again.”

Helpful Report

Posted 2 months ago

Hi Keryn, we apologise to hear about your experience and understand your frustration with the delay. We’re working to improve dispatch times and communication around delivery expectations to provide a better experience moving forward. We appreciate your feedback.

Posted 2 months ago

“Very poor communication no costumer service it has been 1 week still not dispatched”

Helpful Report

Posted 2 months ago

Hi Troy, we’re sorry for the delay and poor communication. Please email service@outbackequipment.com.au with your order number and details, or DM us on our social platforms and we'll provide an update as soon as possible.

Posted 2 months ago

“Working with this company has been one of the biggest mistakes I’ve made. They shipped the product—listed as “in stock” on their website—only after 1 month. When I tried to cancel my order, they kept my money and told me they would not refund it. I hope you stay away from these dodgy people when shopping.”

Helpful Report

Posted 2 months ago

Hi Aaron, we’re sorry to hear about your experience — this isn’t what we aim to provide. Some items are sourced through suppliers, which can impact dispatch times, and we’re working to make this clearer on our listings. Regarding your cancellation, this would have been processed in line with our policy, but we understand your frustration. Please email us with your order details so we can review this and assist further.

Posted 2 months ago

Outback Equipment is rated 4.3 based on 7,687 reviews