Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.24

4.2 Rating 7,737 Reviews

80 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 15th March 2026

523

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy from these people. Says its in stock. Isn't. Waiting 3 months and counting with ZERO communication.”

Helpful Report

Posted 1 month ago

“Ordered July ‘26 , now Oct’26 promised when in stock will be sent priority, NOW IN STOCK , won’t answer emails , their phone cut off / suspended, Cannot recommend company, now they will have to answer , I put the credit merchant onto them , 3 months ghosted”

Helpful Report

Posted 1 month ago

“Never again . Will not answer phone or email still no product after 4 months”

Helpful Report

Posted 1 month ago

“I would like my refund please. N1378938. This has dragged on for 3 months now. Would just like my money back for what wasnt delivered. Have bought product elsewhere. Thanks”

Helpful Report

Posted 1 month ago

“The company could not get in stock what I wanted. After 1 month of waiting and then finally asking for a refund one month ago I am still waiting for said refund. The product was ordered originally on 2nd August 2026. So nearly two months and still get the same run around. Will not order from this company again”

Helpful Report

Posted 1 month ago

“Ordered a brake controller that after 2 months still wasn't sent. Asked for a refund and after 3 months and numerous phone calls and emails still no refund. Very hard to deal with.”

Helpful Report

Posted 1 month ago

“Ordered 2 hot water cylinder inlet outlet connections on28 august still waiting got in touch with them by email told me they are out of stock said should have stock in by 18 th of September same as all the other reviews will not respond to me anymore. My opinion of them I wouldn’t recommend them to my worst enemy they should be looked into and stopped from ripping people off So consumer affairs should get off there behinds and do it.”

Helpful Report

Posted 1 month ago

“Very disappointed, ordered a tail gate assist and received 2x 43L water tanks, not what I ordered and never got a reply for help service”

Helpful Report

Posted 1 month ago

“I ordered some ratchet straps over a month ago still haven’t seen them and they refuse to respond to emails now my emails are being blocked. Would not recommend purchasing off this company very poor after sales service.”

Helpful Report

Posted 1 month ago

“Ordered Clearview Mirrors which were not shown as out of stock. After many weeks of no show I contacted Clearview who stated no Ford parts available to build the mirrors for about 6 weeks. Cancelled my order and refund was agreed. Nothing received to date except constant empty promises that finance department is being followed up. Make up your own mind but imho its a real gamble dealing with this mob. I am a retired pensioner and $1450+ is a lot to be missing. I note in the reviews that the only responses that the company make are to good reviews… how poor is that! Its now 3+ months since my “purchase”.”

Helpful Report

Posted 1 month ago

“One of the worst equipment companies in Australia. Horrific communication. Over two months to even get any update on our order to then having to just cancel the order as no further info was provided. Beware before using this company it is extremely difficult to get an email back or get them on the phone.”

Helpful Report

Posted 1 month ago

“I have ordered a product online with this company and paid in full, my error! Expected delivery was 5-7 business days. So far it has been 3 weeks and even after sending 2 emails I am still in the dark. I have missed giving this to my husband for Father's day and would really like to know if they can supply it soon or I want my money back. Surely this company can return an email enquiry. I certainly would not recommend this company.”

Helpful Report

Posted 1 month ago

“2 months after I placed my order the product had not arrived. Outback then agreed to cancel the order and three weeks later I am still waiting for the $515 refund with no date from Outback. Be very careful when dealing with them.”

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Posted 2 months ago

“well all the one stars say it all, should have read this before i ordered my caravan cover, the voice on the phone is so annoying sounds doggy, they say the owners started in a garage they should have stayed there, they are asking what went wrong to assist them to help future customers looks like this has been going on for months and still no change, come n get it together. this sounds like this company should be out the back.”

Helpful Report

Posted 2 months ago

“Honestly worst customer service. They take weeks to reply to emails, don't let you know when stock is delayed, and expect you to just cop it. Dodgy team with no respect for their customers. I have no idea how these guys are still at 4.2, I reckon half these reviews are fake.”

Helpful Report

Posted 2 months ago

“AVOID OUTBACK EQUIPMENT. Appalling service. I ordered and paid $150.92 on 18 August after specifically checking stock BEFORE ordering. Their service team confirmed IN WRITING that the MSR pot was “currently in stock” and “can be dispatched within 24 hours.” 11 days later: • No dispatch • No tracking • Repeated emails unanswered • Repeated phone calls unanswered • $150.92 still sitting with them I would NEVER have ordered had they not specifically confirmed the item was in stock and ready to dispatch. I’ve now had to resort to email, phone, Facebook and Instagram simply trying to get someone to respond. Absolutely unacceptable. Save yourself the frustration and shop elsewhere.”

Helpful Report

Posted 2 months ago

“Scammers, always say warehouse problems, tracking fake. Won't refund. Have contacted consumer affairs and told they have hundreds of complaints”

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Posted 2 months ago

“This company is shocking, I should have read many of the other real reviews. I purchased a towbar wiring kit and paid express post... long story short nearly 20 days later and no communication from these clowns, I opened a PayPal dispute and got my money back. Dishonest, lazy and zero care given. Do not buy from these people.”

Helpful Report

Posted 2 months ago

“5 weeks and waiting,item purchased still not dispatched and no one will answer the phone or respond to an update by email.Dont buy a thing from these clowns.I gave them a chance but I should have read all about there countless 1 star reviews.1 star is giving these jokers a wrap to be honest.”

Helpful Report

Posted 2 months ago

“Our family have used this company on two occasions in the past 8 months and have been very disappointed in both transactions. Nothing seems to be in stock and you have to chase and chase to get goods you paid for. Ordered a water tank in June, chased early July and were advised September delivery. When we tried to cancel the order it got sent very quickly. We will not use again.”

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Posted 2 months ago

Outback Equipment is rated 4.2 based on 7,737 reviews