Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.22

4.2 Rating 6,152 Reviews

80 %

of reviewers recommend Outback Equipment

4.2

Based on 6,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 4 star review on 30th April 2025

496

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering from a great website, quick delivery.”

Helpful Report

Posted 6 days ago

Hi Steven, Thank you for the wonderful 5-star review! We’re glad to hear you found our website easy to navigate and that your delivery was quick. Your feedback is greatly appreciated, and we can’t wait to assist you again soon! Cheers!

Posted 1 day ago

“Great products, fantastic service. No dramas at all. Highly recommend”

Helpful Report

(Showroom) - Posted 6 days ago

Hi James, Thank you for the fantastic 5-star review! We’re delighted to hear you enjoyed our products and service. Your recommendation means a lot to us, and we can’t wait to assist you again in the future. Cheers!

Posted 1 day ago

“The staff are always very helpful thanks”

Helpful Report

(Showroom) - Posted 6 days ago

Hi David, Thank you for your wonderful 5-star review! We’re so glad to hear that our staff were helpful during your visit. Your support means a lot to us, and we can’t wait to assist you again soon! Cheers!

Posted 1 day ago

“Quick service and very helpful great display I would recommend you to anyone .”

Helpful Report

(Showroom) - Posted 6 days ago

“2 weeks since order was placed and still nothing not even tracking number provided "apparently goods need to be ordered from supplier" why sell things that you don't have.”

Helpful Report

Posted 6 days ago

Hi Nathan, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the delay with your order and the lack of tracking information. We understand how frustrating it can be not to receive timely updates, especially when you're looking forward to your purchase. Your concerns are important to us, and we're committed to improving our ordering and communication processes. If you have any further questions or need assistance, please don’t hesitate to contact our customer service team.

Posted 2 days ago

“Prompt service, excellent products and generally overall great experience.”

Helpful Report

Posted 1 week ago

Hi Sharon, Thank you so much for your wonderful 5-star review! We're delighted to hear that you experienced prompt service and found our products excellent. Your feedback truly brightens our day, and we can't wait to assist you again soon! Cheers!

Posted 1 day ago

“My orders on line were handled extremely efficiently and they arrived within three to four days. I was very impressed. Thank you.”

Helpful Report

(Showroom) - Posted 1 week ago

Hi Athol, Thank you for the wonderful 5-star review! We're delighted to hear that your orders were handled efficiently and arrived promptly. Your satisfaction is what we strive for, and we appreciate your kind feedback. Can’t wait to serve you again soon! Cheers!

Posted 1 day ago

“Very happy with the service, delivery times and quality of the products purchased”

Helpful Report

(Showroom) - Posted 1 week ago

Hi Cole, Thank you for the wonderful 5-star review! We're delighted to hear that you were satisfied with our service, delivery times, and product quality. Your feedback means a lot to us, and we can’t wait to assist you again in the future! Cheers!

Posted 1 day ago

“Very good online store with clear descriptions and stock availability.”

Helpful Report

(Showroom) - Posted 1 week ago

Hi Jakub, Thank you for your wonderful 5-star review! We're delighted to hear that you found our online store clear and easy to navigate. Your feedback is invaluable, and we appreciate your support. We look forward to having you back soon! Cheers!

Posted 1 day ago

“Hi, had to buy sim parts fir my caravan, the staff went out of their way to help even though they were very busy, on collection at the warehouse door the staff were very quick, they asked me to check i had everything, all was ok until i got home and i had left the most important thing on the seat, my toilet paper, i rang up and they put them to one side fir me to collect the nexr day,.Thanks again to all the staff that helped”

Helpful Report

(Showroom) - Posted 1 week ago

Hi Peter, Thank you so much for your fantastic 5-star review! We're delighted to hear that our staff went above and beyond to assist you, even during a busy time. We appreciate your understanding about the mix-up and are glad we could help get your essentials back to you. Your support means a lot to our team, and we can’t wait to see you again! Thanks for choosing Outback Equipment!

Posted 1 day ago

“Great gear, great prices and quick delivery times.”

Helpful Report

(Showroom) - Posted 1 week ago

Hi Cathy, Thank you for the wonderful 5-star review! We're so glad to hear you love our gear and appreciate our prices and speedy delivery. Your support means a lot to us, and we can’t wait to help you with your next order! Cheers!

Posted 1 day ago

“Every thing I have brought from this company has bean as described & has turned up promptly good to deal with on the phone also highly recommend”

Helpful Report

(Showroom) - Posted 1 week ago

Hi Troy, Thank you so much for the fantastic 5-star review! We’re delighted to hear that everything arrived as described and that you had a great experience with our team. Your recommendation means a lot to us, and we can’t wait to assist you again in the future! Cheers!

Posted 1 day ago

“Friendly , helpful staff very knowledgable about the products they sell and good communication”

Helpful Report

Posted 1 week ago

Hi Shane, Thank you so much for your wonderful 5-star review! We’re delighted to hear that our friendly staff made a positive impression on you. We can't wait to assist you again in the future! Cheers!

Posted 1 day ago

“Great range of products and fast shipping even to WA. Very happy with the service and will be a returning customer.”

Helpful Report

(Showroom) - Posted 1 week ago

Hi Dominic, Thank you for the awesome 5-star review! We’re thrilled to hear that you’re happy with our product range and fast shipping. Your support means the world to us, and we can’t wait to welcome you back for your next purchase! Cheers!

Posted 1 day ago

“The best additive I’ve ever bought for my caravan”

Helpful Report

Posted 1 week ago

Hi Darren, Thank you so much for the fantastic 5-star review! Cheers!

Posted 1 day ago

“Terrible experience, ordering was easy but then the incorrect item was picked and delivered. Dont know how the incorrect item was picked when the size difference was clear to see before even opening the package. Then told I had to take incorrect package to post office and send item back and wait for once again for the correct item to be sent. I filled in the return form sent the tracking number and 3 weeks later I had to chase up Outback Equip again for my item or refund. Told there had been another error and the refund would now be another 5 days. Appalling service, will never use Outback Quipment again.”

Helpful Report

(Showroom) - Posted 1 week ago

Hi Tracy, Thank you for sharing your feedback. We sincerely apologize for the mix-up with your order and the inconvenience it has caused you. We understand how frustrating it is to receive the wrong item and to have to deal with the returns process, especially when the details seemed clear. Your experience is certainly not reflective of the standard of service we strive for, and we take your concerns very seriously. We are actively working to improve our order fulfillment and communication processes. If you have any further questions or need immediate assistance, please reach out to our customer service team.

Posted 2 days ago

“Ground Dog G2 Screw-in pegs, excellent piece of gear. Priced right and available in stock, items supplied with a timely arrival as expected. Gear performs flawlessly.”

Helpful Report

Posted 1 week ago

Hi David, Thank you so much for your fantastic 5-star review! We’re delighted to hear that you’re happy with the Ground Dog G2 Screw-in pegs and that they’ve been performing flawlessly for you. We appreciate your support and look forward to helping you gear up for your next adventure! Cheers!

Posted 1 day ago

“Staff very willing to help”

Helpful Report

Posted 1 week ago

Hi John, Thank you for taking the time to share your experience! We're delighted to hear that our staff was able to assist you. Your feedback encourages us to keep providing top-notch service. We hope to see you again soon!

Posted 1 day ago

“Hi. The gear i recently aquired from Outback Equipment is great. Tie down straps work great and Hose and Cable bags are awsome.”

Helpful Report

Posted 1 week ago

Hi Phillip, Thank you for the fantastic 5-star review! We're so glad to hear that you’re loving your new gear from Outback Equipment. It’s great to know the tie down straps and bags are performing well for you. We appreciate your support and look forward to helping you out again soon! Cheers!

Posted 1 day ago

“Awesome site, makes it easy to order and wait for it to arrive.”

Helpful Report

Posted 1 week ago

Hi Drew, Thank you for the awesome 5-star review! We're so glad to hear that you found our site easy to use and enjoy the waiting for your order to arrive. Your feedback means a lot to us, and we can’t wait to see you back soon! Cheers!

Posted 1 day ago

Outback Equipment is rated 4.2 based on 6,152 reviews