Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.26

4.3 Rating 7,687 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 15th March 2026

523

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with item. Only problem was postage was a little slow”

Helpful Report

Posted 1 month ago

Thank you for the 5-star, Wendy! We’re glad you’re very happy with the item, and we’re sorry the postage was a little slow. We appreciate your feedback and are here if you need anything else.

Posted 3 weeks ago

“when i ordered the Bimini i was told approx 2 to 3 weeks for delivery. I called but a recording said they are not taking phone enquiries. So i emailed.Eventualy recieved the Bimini approx 8 weeks later.”

Helpful Report

Posted 1 month ago

Hi Samir, thanks for your review. We’re sorry for the extended delay and the phone/email communication issues. We’ll look into what happened with your Bimini delivery and the outreach options. If you’d like us to review your order details or assist with anything else, please let us know.

Posted 3 weeks ago

“Appalling service and follow up. I was told to expect delivery in about two weeks. Its now over ten weeks since I ordered. Don't bother phoning the service dept as the auto answer machine is all you get. I've sent multiple emails about the delay. In response I've received multiple new estimated arrival times, with the delays blamed on the Australian manufacturer. I've contacted the manufacturer in WA who stated there are no issues with supply. I rarely write bad reviews but in this case it is warranted”

Helpful Report

Posted 1 month ago

Hi Michael, we’re really sorry for the prolonged delays and the poor contact experience you’ve had. This isn’t the level of service we aim to provide. We’re reviewing what happened with your order and the communications you received to try to prevent this from happening again. It appears we have to a mutual resolution on your order. Again, apologies for the frustration this caused.

Posted 3 weeks ago

“The item I ordered took a while to deliver but I was kept updated and found this really helpful”

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Posted 1 month ago

Thank you for the 5-star, Patrick! We’re glad the update on delivery was helpful and that you were satisfied with the service. We appreciate your support and are here if you need anything else.

Posted 3 weeks ago

“My order was delivered in 3 days was very pleased with the quality of the outback Explorer smart storage Pots and 24cm frypan, the storage bag was a better quality than I expected.”

Helpful Report

(Showroom) - Posted 1 month ago

Thank you for the 5-star, Natuccia! We’re glad the order arrived quickly and that you’re pleased with the Outback Explorer smart storage pots, 24cm frypan, and the storage bag quality. We appreciate your support and are here if you need anything else.

Posted 3 weeks ago

“Ordered a throttle control on web. Was given a delivery of around 6 days. Two week later no sign of the goods. Made an 'email' inquiry because they are all obviously too busy to answer phones anymore. Was told they would look into it. A week later nothing...nada...bubkiss. Took another email to say either get me the goods or give me a refund. Was advised a refund would be processed asap. Week later nothing again, are you kidding me!! Anyway, another email cause remember, 'we don't do phone calls anymore' couple days later all apologies etc. Don't waste your time dealing with these fools. Also, to make it worse, I live in the same city as the business! Seriously, I have had stuff from UK and USA arrive without issue and in two weeks!”

Helpful Report

Posted 1 month ago

Hi Scott, we’re really sorry for the frustrating experience with the delivery and lack of communication. This isn’t the service we aim to provide. We’ll review what happened with your order and our communication delays to try and prevent it from happening again.

Posted 3 weeks ago

“Very happy with everything i have purchased so far and the speedy delivery is great. Thank you.”

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Posted 1 month ago

Thank you for the 5-star, Mark! We're glad you're happy with everything and the speedy delivery. We appreciate your support and are here if you need anything else.

Posted 3 weeks ago

“I would never order from this company again. I was told my order was coming for over a month. I contacted the company for an update when I hadn’t heard anything from them & my order was apparently delayed further. The only time I received updates was when I was chasing them. The company should contact you if your delivery is delayed not vice versa. I even had to chase up my refund when that didn’t get processed within the timeframe. I happily ordered the same item through another company & it was delivered with 3 days. I wish I had read the comments on the facebook page & read reviews before ordering from outback equipment. At least I got my money back eventually I guess.”

Helpful Report

Posted 1 month ago

Hi Bec, we’re sorry to hear about your experience and completely understand your frustration. We acknowledge that the communication and update process did not meet expectations, particularly regarding the delays and needing to follow up for both order updates and the refund process. We agree that clearer and more proactive communication should have been provided throughout. While supplier delays can occasionally occur outside of our control, we understand this does not lessen the disappointment caused, and we sincerely apologise for the inconvenience experienced. We can confirm the refund was processed, and we appreciate you taking the time to provide your feedback as it helps us continue improving our customer experience.

Posted 3 weeks ago

“NIL customer service No contact phone number- well yes there is one but it goes to msg bank saying this phone is not monitored. Says to ,Send an email-so I did, and ten days later, still no reply.”

Helpful Report

Posted 1 month ago

Hi, we’re sorry to hear about your experience and understand your frustration regarding the lack of communication. We acknowledge that the delay in email responses and difficulty contacting our support team did not meet expectations, and we sincerely apologise for the inconvenience caused. Your feedback regarding our response times and communication channels has been passed on internally as we continue working to improve our customer service experience. Should you require further assistance on your order, please reach out.

Posted 3 weeks ago

“Orded a tail light in early April and never arrived.”

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Posted 1 month ago

Hi Rod, looking into this one it appears there was an issue with the courier delivering to your location, but it was resent and has since been delivered to you.

Posted 3 weeks ago

“Ordered and payed in full and received invoice paid in full and shipping 3 weeks ago. Outback cant call them i have emailed a few times but NO response Have bought from them before but they have let them selves down now keep having sales but cant supply what has already been sold”

Helpful Report

Posted 1 month ago

Hi Andy, we’re really sorry for the frustration and the lack of response. This isn’t the service we aim to provide. It looks like an update has been provided to you via email. Apologies again.

Posted 3 weeks ago

“Great products at great prices. Item I ordered was not in stock and had to be ordered in, I got updates with the progress of item. Easy to talk to and easy company to deal with.”

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(Showroom) - Posted 1 month ago

Thank you for the 5-star, Steve! We’re glad the updates and easy communication helped, and that you’re happy with the value of our products. We appreciate your support and look forward to helping you again.

Posted 1 month ago

“I have dealt with you guys 2 times so far and I have been very happy with price, products and great customer service”

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Posted 1 month ago

Thank you for the 5-star, Elizabeth! We’re thrilled you’ve been happy with price, products, and our customer service. We appreciate your support and look forward to helping you again.

Posted 1 month ago

“Extremely happy with my purchase”

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(Showroom) - Posted 1 month ago

Thank you for the 5-star, Roy! We’re thrilled you’re extremely happy with your purchase. We appreciate your support and are here if you need anything else.

Posted 1 month ago

“Easy to deal with, great customer service”

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Posted 1 month ago

Thank you for the 5-star, Kerry! We’re glad you found it easy to deal with and that you enjoyed our customer service. We appreciate your support and are here if you need anything else.

Posted 3 weeks ago

“Purchased a DO35 Hitch but I ordered the wrong item (should have ordered the hitch set that includes the handbrake). The company were good and sent me the correct one after I paid the difference. The biggest problem, due to my incorrect order, was the hefty cost to return the original hitch.”

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Posted 1 month ago

Thank you for the 4-star, Karen! We’re glad you got the right hitch for your needs in the end!

Posted 3 weeks ago

“Great prices. Easy to navigate website.”

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Posted 1 month ago

Thank you for the 5-star, Simon! We’re glad you found great prices and the website easy to navigate. We appreciate your feedback and look forward to helping you again.

Posted 3 weeks ago

“I bought 2 footwell water tanks at the Acacia Ridge store last month. The staff were extremely helpful and advised me on the best hose/tap fittings. They carried my purchases to me car for me. Couldn’t be happier 😁”

Helpful Report

Posted 1 month ago

Thank you for the 5-star, Julianne! We’re delighted to hear the staff were so helpful and carried your purchases to your car. We appreciate your support and look forward to assisting you again.

Posted 3 weeks ago

“Great selection op products and extremely helpful customer service team”

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Posted 1 month ago

Thank you for the 5-star, Theo! We’re glad you found a great selection of products and that our customer service was extremely helpful. We appreciate your support and look forward to helping you again.

Posted 3 weeks ago

“The t-bar suction cup light mount is working extremely well and is so easy with the plug and play wiring to remove when not in use”

Helpful Report

Posted 1 month ago

Thank you for the 5-star, Chris! We’re glad the t-bar suction cup light mount is working extremely well and that the plug-and-play wiring makes it easy to remove when not in use. We appreciate your support and look forward to helping you again.

Posted 3 weeks ago

Outback Equipment is rated 4.3 based on 7,687 reviews