Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.24

4.2 Rating 7,737 Reviews

80 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 15th March 2026

523

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We got the towball cover it fit perfectly even though there was a delay there was alot of communication from the company which was amazing”

Helpful Report

(Showroom) - Posted 5 months ago

Thank you for the 5-star, Kerry! We’re glad the towball cover fit perfectly and that our communication helped during the delay. We appreciate your support and are here if you need anything else.

Posted 5 months ago

“The store offers a wide variety of 4x4 gear, camping equipment, caravan accessories, and marine products, making it a convenient one-stop shop for outdoor enthusiasts. Product quality is generally well regarded, durability and functionality. Pricing is competitive, with regular deals and discounts available, and the website is easy to navigate. Customer Service is where the experience varies most. On the positive side, staff members are friendly and resolving issues promptly and effectively. Outback Equipment is a solid choice for kitting out for outdoor adventures, with a huge range and competitive pricing. Staff are attentive and responsive, and you will walk away satisfied with the quality of what you receive.”

Helpful Report

Posted 5 months ago

Thank you for the 5-star, Matt! We’re glad you found our wide range, competitive pricing, and easy-to-navigate website reassuring. We appreciate you noting the friendly and helpful service, and we’re here if you need anything else.

Posted 5 months ago

“Its crazy but it is often cheaper for me to buy some products online from Australia than buy locally in NZ.”

Helpful Report

Posted 5 months ago

Thank you for the 5-star, Chris! We’re glad you’re finding it worthwhile to shop with us, and appreciate you sharing that insight. If you ever need any assistance or have questions, we’re here to help.

Posted 5 months ago

“very quick turnaround for parts in stock. happy with service and options for different 4x4 or adventure items”

Helpful Report

(Showroom) - Posted 5 months ago

Thank you for the 5-star, Liam! We’re glad the parts were quick to ship and that you’re happy with our service and the 4x4/adventure options. We appreciate your support and are here if you need anything else.

Posted 5 months ago

“The boat lights we purchased are excellent value and we were kept informed on delivery.”

Helpful Report

Posted 5 months ago

Thank you for the 5-star, Lin! We’re glad the boat lights are excellent value and that you were kept informed on delivery. We appreciate your support and are here if you need anything else.

Posted 5 months ago

“Great product well made and price was good it will be a good addition to my caravan”

Helpful Report

Posted 5 months ago

Thank you for the 5-star, Darren! We're glad the product is well made, priced well, and will be a good addition to your caravan. We appreciate your support and are here if you need anything else.

Posted 5 months ago

“Great gear, great service all at reasonable prices!”

Helpful Report

Posted 5 months ago

Thank you for the 5-star, Mike! We’re thrilled you’re happy with the gear and service at a great price. We appreciate your support and are here if you need anything else.

Posted 5 months ago

“A pleasure to deal with, quick communication, quick delivery and a trouble free experience. Will definitely buy from again!”

Helpful Report

Posted 5 months ago

Thank you for the 5-star, Shane! We’re glad you had a trouble-free experience with quick communication and delivery. We appreciate your support and are here if you need anything else.

Posted 5 months ago

“Items ordered were as described and work well. Unexplained delays between ordering and dispatch despite products indicating 'in stock' on the website. As a result, they didn't arrive until after the planned long weekend trip.”

Helpful Report

Posted 5 months ago

Hi Peter, thanks for your review. We’re glad the items work, and we’re sorry for the unexplained delays between ordering and dispatch. We’ll look into what happened with the stock indicators and dispatch timing. If you’d like us to review your order details or assist with anything else, please let us know.

Posted 5 months ago

“Items I paid for never ended up receiving. 4 weeks it took for this company to agree to refunding me. After over 15 emails only today they agreed to refund my money. Their phone number on their website is never answered recording service they tell you to email the enquiries so phone is useless. I am still shocked how it could take over 4 weeks to track a parcel which they claimed they did. I don’t recommend this company best to buy the product from the supplier/ manufacturer directly. I ordered the same items from Quadlock and my order was delivered same week. Whole situation was so mishandled. There is no management looks like only one person tries to do everything. Disgusting experience. They told me my refund will be processed in 7 to 10 days. Wow more waiting.”

Helpful Report

Posted 5 months ago

Hi Ilker, we’re sorry to hear about your experience and understand your frustration. Once an order is with the courier, delays or investigations can unfortunately occur that are outside of our direct control, including situations where parcels are delayed or lost in transit. In these cases, we do need to follow the courier’s process before a refund can be formally confirmed and processed. We do acknowledge however that the time taken in this instance and the level of communication you received did not meet expectations, and for that we sincerely apologise. Your feedback has been passed on internally as we continue working to improve our service.

Posted 5 months ago

“Very happy with item. Only problem was postage was a little slow”

Helpful Report

Posted 5 months ago

Thank you for the 5-star, Wendy! We’re glad you’re very happy with the item, and we’re sorry the postage was a little slow. We appreciate your feedback and are here if you need anything else.

Posted 5 months ago

“when i ordered the Bimini i was told approx 2 to 3 weeks for delivery. I called but a recording said they are not taking phone enquiries. So i emailed.Eventualy recieved the Bimini approx 8 weeks later.”

Helpful Report

Posted 5 months ago

Hi Samir, thanks for your review. We’re sorry for the extended delay and the phone/email communication issues. We’ll look into what happened with your Bimini delivery and the outreach options. If you’d like us to review your order details or assist with anything else, please let us know.

Posted 5 months ago

“Appalling service and follow up. I was told to expect delivery in about two weeks. Its now over ten weeks since I ordered. Don't bother phoning the service dept as the auto answer machine is all you get. I've sent multiple emails about the delay. In response I've received multiple new estimated arrival times, with the delays blamed on the Australian manufacturer. I've contacted the manufacturer in WA who stated there are no issues with supply. I rarely write bad reviews but in this case it is warranted”

Helpful Report

Posted 5 months ago

Hi Michael, we’re really sorry for the prolonged delays and the poor contact experience you’ve had. This isn’t the level of service we aim to provide. We’re reviewing what happened with your order and the communications you received to try to prevent this from happening again. It appears we have to a mutual resolution on your order. Again, apologies for the frustration this caused.

Posted 5 months ago

“The item I ordered took a while to deliver but I was kept updated and found this really helpful”

Helpful Report

Posted 5 months ago

Thank you for the 5-star, Patrick! We’re glad the update on delivery was helpful and that you were satisfied with the service. We appreciate your support and are here if you need anything else.

Posted 5 months ago

“My order was delivered in 3 days was very pleased with the quality of the outback Explorer smart storage Pots and 24cm frypan, the storage bag was a better quality than I expected.”

Helpful Report

(Showroom) - Posted 5 months ago

Thank you for the 5-star, Natuccia! We’re glad the order arrived quickly and that you’re pleased with the Outback Explorer smart storage pots, 24cm frypan, and the storage bag quality. We appreciate your support and are here if you need anything else.

Posted 5 months ago

“Ordered a throttle control on web. Was given a delivery of around 6 days. Two week later no sign of the goods. Made an 'email' inquiry because they are all obviously too busy to answer phones anymore. Was told they would look into it. A week later nothing...nada...bubkiss. Took another email to say either get me the goods or give me a refund. Was advised a refund would be processed asap. Week later nothing again, are you kidding me!! Anyway, another email cause remember, 'we don't do phone calls anymore' couple days later all apologies etc. Don't waste your time dealing with these fools. Also, to make it worse, I live in the same city as the business! Seriously, I have had stuff from UK and USA arrive without issue and in two weeks!”

Helpful Report

Posted 5 months ago

Hi Scott, we’re really sorry for the frustrating experience with the delivery and lack of communication. This isn’t the service we aim to provide. We’ll review what happened with your order and our communication delays to try and prevent it from happening again.

Posted 5 months ago

“Very happy with everything i have purchased so far and the speedy delivery is great. Thank you.”

Helpful Report

Posted 5 months ago

Thank you for the 5-star, Mark! We're glad you're happy with everything and the speedy delivery. We appreciate your support and are here if you need anything else.

Posted 5 months ago

“I would never order from this company again. I was told my order was coming for over a month. I contacted the company for an update when I hadn’t heard anything from them & my order was apparently delayed further. The only time I received updates was when I was chasing them. The company should contact you if your delivery is delayed not vice versa. I even had to chase up my refund when that didn’t get processed within the timeframe. I happily ordered the same item through another company & it was delivered with 3 days. I wish I had read the comments on the facebook page & read reviews before ordering from outback equipment. At least I got my money back eventually I guess.”

Helpful Report

Posted 5 months ago

Hi Bec, we’re sorry to hear about your experience and completely understand your frustration. We acknowledge that the communication and update process did not meet expectations, particularly regarding the delays and needing to follow up for both order updates and the refund process. We agree that clearer and more proactive communication should have been provided throughout. While supplier delays can occasionally occur outside of our control, we understand this does not lessen the disappointment caused, and we sincerely apologise for the inconvenience experienced. We can confirm the refund was processed, and we appreciate you taking the time to provide your feedback as it helps us continue improving our customer experience.

Posted 5 months ago

“NIL customer service No contact phone number- well yes there is one but it goes to msg bank saying this phone is not monitored. Says to ,Send an email-so I did, and ten days later, still no reply.”

Helpful Report

Posted 5 months ago

Hi, we’re sorry to hear about your experience and understand your frustration regarding the lack of communication. We acknowledge that the delay in email responses and difficulty contacting our support team did not meet expectations, and we sincerely apologise for the inconvenience caused. Your feedback regarding our response times and communication channels has been passed on internally as we continue working to improve our customer service experience. Should you require further assistance on your order, please reach out.

Posted 5 months ago

“Orded a tail light in early April and never arrived.”

Helpful Report

Posted 5 months ago

Hi Rod, looking into this one it appears there was an issue with the courier delivering to your location, but it was resent and has since been delivered to you.

Posted 5 months ago

Outback Equipment is rated 4.2 based on 7,737 reviews