Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.26

4.3 Rating 7,695 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 15th March 2026

523

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered radiator protection screen for LC200. Item was never sent. After repeatedly calling them them and then finally requesting refund then suddenly decided to send item. Item then arrived missing 4 plastic washers so additional hardware was required to install and final fitment was not good. Poor service the entire time. Will not purchase from Outback again.”

Helpful Report

Posted 3 months ago

Hi James, thanks for your feedback. We're sorry about the delay, missing washers and the overall service you received. We’ll review what happened and work to resolve your refund and the missing parts promptly.

Posted 3 months ago

“Parts were shipped out straight and quality is very good”

Helpful Report

Posted 3 months ago

Thank you for the 4/5, Tim! We’re glad the parts were shipped promptly and that you’re satisfied with the quality.

Posted 3 months ago

“Didn't get what I ordered & I'm in the process of returning & hopefully getting what I originally payed for, but I'm not sure if that will ever happen.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Neville, thanks for your feedback. We're sorry you didn’t receive what you ordered and for the trouble with the return process. We’ll review what happened and assist with a resolution as quickly as possible. This has been followed up with our resend coordinator now.

Posted 3 months ago

“The 3 second Reactive equipment tent is a good product .... used it on a recent motorcycle trip”

Helpful Report

(Showroom) - Posted 3 months ago

Thank you for the 4/5, Jeffrey! We're glad the 3 second Reactive equipment tent is a good product and worked well on your motorcycle trip.

Posted 3 months ago

“Promise the world & could not deliver the fuel tank guard in the time frame they promise & could not give me any time frame when it could be deliver.”

Helpful Report

Posted 3 months ago

Hi Peter, thanks for your feedback. We’re sorry we couldn’t deliver the fuel tank guard within the promised timeframe and for not providing a clear ETA. We can see a resolution has been reached with you.

Posted 3 months ago

“Didn’t tell me product was out of stock for three weeks. Then took another week to arrive. Very disappointed and won’t shop with them again. Happy with product, just no service”

Helpful Report

Posted 3 months ago

Hi Stephen, thanks for your feedback. We're sorry about the out-of-stock delay and the extra wait for delivery. We understand your frustration and will review our stock notifications and shipping timelines to prevent this in the future.

Posted 3 months ago

“Terrible shipping times and terrible customer service. Don’t believe the shipping times quoted on the website, expect to wait weeks to months.”

Helpful Report

Posted 3 months ago

Hi Catherine, thanks for your feedback. We're sorry about the shipping delays and the service you experienced. We’ll review what happened and work to resolve your order and improve our shipping communications promptly.

Posted 3 months ago

“Their range is fantastic and prices are great. The items I ordered came in 2 separate lots as they had to wait for some items to come in as they were on backorder, but I was kept informed the whole time of what was occurring.”

Helpful Report

(Showroom) - Posted 3 months ago

Thank you for the 5/5, Brendan! We’re glad you found our range fantastic and prices great, and that you were kept informed during the backorder. We’ll be here for your future orders.

Posted 3 months ago

“Take the money for water level sensors and not ship them very poor service.I had very high rating for outback equipment in my past dealings. But you get ripped of you never trust the business ever again..”

Helpful Report

Posted 3 months ago

Hi Seth, Thank you for your feedback. We’re sorry to hear that your experience wasn’t up to our usual standards. Upon checking, we can't seem to find an order in our system for you for water level sensors. Could you please email service@outbackequipment.com.au and we’ll assist as soon as possible.

Posted 3 months ago

“You need to be honest with your customers if you don't stock an item”

Helpful Report

Posted 3 months ago

Hi Matt, thanks for your feedback. We’re sorry for the frustration about stock availability and any lack of transparency. The majority of our products have an estimated 'Dispatch in' timeframe listed at the time of purchase. These are subject to changes and variations. Your feedback has noted.

Posted 3 months ago

“Had to cancel my order, waited 3 weeks and decided to contact outback equipment to find out my order was still another month or 2 away with no communication about this, will never buy from outback equipment.”

Helpful Report

Posted 3 months ago

Hi Steven, we’re sorry to hear about your experience and the lack of communication around your order. Waiting that long without clear updates is understandably frustrating, and we regret that we didn’t provide better visibility on the delay. We’re reviewing our processes to improve communication and ensure customers are informed earlier about any extended timeframes. Thank you for your feedback.

Posted 3 months ago

“Absolutely appalling service. Do not buy from these people. Waited over a month to still not get my order then had to wait and wait to get a refund. Should not be in business.”

Helpful Report

Posted 3 months ago

Hi Doug, thanks for your feedback. We’re sorry for the delays with your order and the refund experience. We’ll investigate what happened and work to resolve this promptly.

Posted 3 months ago

“Extremely poor customer service. Turn around time between ordering and shipping is ridiculous. Communication when submitting a warranty claim is non existent and to not be able to call an Australian company to follow up on anything is outrages. Will never use or recommend this comao g again”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Jennie, thanks for your feedback. We’re truly sorry for the poor service, the delays, and lack of communication you experienced. We’ll review our processes for order fulfillment and warranty claims, it looks like you are being looked after by one of our agents currently now.

Posted 3 months ago

“Had just the parts I needed, and got them he pronto. Really good to deal with”

Helpful Report

Posted 3 months ago

Thank you for the 5/5, Phil! We’re glad you found the parts you needed and that we could get them to you pronto. We’ll be here for your future needs.

Posted 3 months ago

“Product received in good order. Took over a month to receive. I call Outback Equipment about delivery and they didn’t know, communication could have been better. Website could have been more accurate I wouldn’t order anything while travelling”

Helpful Report

Posted 3 months ago

Thank you for the 4/5, David! We’re glad the product arrived in good order. Sorry about the long delivery time and the communication/website accuracy issues. We’ll pass your feedback to our delivery and product teams to improve.

Posted 3 months ago

“Good range of parts, at reasonable price, delivery was within time frame advised”

Helpful Report

Posted 3 months ago

Thank you for the 4/5, Michael! We’re glad you found a good range of parts at a reasonable price and that delivery was within the advised time frame.

Posted 3 months ago

“The product I ordered was never available, and after 2 months of telling me when it would arrive I asked for my money back, and got it so I could get the product I wanted from elsewhere”

Helpful Report

Posted 3 months ago

Hi Suzanne, Thanks for sharing your experience. We’re sorry for the repeated stock issues and the long delay before your refund was issued. We’re reviewing our stock alerts and refund processes to prevent this from happening again and to improve our communications.

Posted 3 months ago

“Great stuff good price and supplied quickly”

Helpful Report

(Showroom) - Posted 3 months ago

Thanks for the 5/5, Garry! We’re glad you’re happy with the great stuff, good price, and quick delivery.

Posted 3 months ago

“I was in a desperate situation requiring the item to complete my set up. I was blown away by how quickly the item arrived (2 days) from interstate.”

Helpful Report

Posted 3 months ago

Thank you for the 5-star, Jason! We’re thrilled the item arrived quickly and helped you complete your setup. If you need anything else, we’re here.

Posted 3 months ago

“Very well packaged and delivered in great condition and delivered on time Very happy with the product Thanks for the great service will be ordering more from you Thank you”

Helpful Report

Posted 3 months ago

Thank you for the 5-star, Scott! We’re glad the packaging was great, delivery on time, and that you’re happy with the product. We’ll be here for your future orders.

Posted 3 months ago

Outback Equipment is rated 4.3 based on 7,695 reviews