This has been a terrible experience for me. I was told by a staff member that the firepit was a flat pack and when I received it it was not. (Now it won’t fit in our caravan) After multiple follow ups they agreed for me to send it back and reimburse me for the item and postage. I had to purchase bubble wrap go to post office Etc. Big inconvenience. I have since been reimbursed for the item but not for the postage. This took way too much follow up from my end. The staff should know the products they are selling. If a mistake is made that’s ok, but just fix it promptly. I will never purchase from this company again and will be letting everyone in the 4WD forums I’m apart of to be warned of Outback Equipment. Now I’m left to raise a dispute to get my money back.