Everything to do with Outback Equipment is 5 star good quality products, fast dispatching and easy online shop to use. The BIG DOWNFALL is the particular courier used, as some customers like myself are travelling we don't have a fixed address for delivery and this makes it very hard to receive goods and the courier used is slow and the tracking system almost nonexistent. 'AUSTRALIA POST' would be a much better choice even if it cost a few $ more and travelling caravan customers can receive goods at any POST OFFICE. You may even get more business because reading reviews of your current courier there are shoppers who say that they WON'T deal with businesses that use this courier, this maybe something to consider to help increase your market share.