I bought a 80mm towball online back on the 4th of November specifically to mount a bike rack for the upcoming xmas camping trip. After hearing nothing for a few weeks I checked online and noticed the order was still yet to be picked. I then contacted customer service and the guy was helpful, letting me know the item was on backorder and due in a weeks time and would I still like to proceed. I said yes i would wait. The item was then shipped on the 6th of Dec and arrived on the 13th of Dec. HOWEVER, the item delivered was a standard 62mm towball not the 80mm one I specifically needed. I then emailed customer service again, but have yet to recieve a reply. Long story short, no bikes at camping this year. Booo.