Bought a solar water feature for over £250 back in Oct 2020. The pump that came with the fountain barely made a trickle and wasn't powerful enough. After contacting the company I was assured the pump was the one normally sent with the feature and was asked to try a different tube adapter and ensure the solar panel was charged. None made the flow any better. I asked to return the product but was told this would incur a handling fee, which for a faulty product I disagreed with. In the end, I had to return the pump and was sent a 800lph solar pump. This appeared to solve the issue. All Happy. Did not use the feature that year as summer was over so packed it away. Used last summer (2021) but only sporadically as didn't leave it running 24/7. Packed away for that winter. Got it back out for spring 2022 and the pump now doesn't work. I've changed the impeller, cleaned the filter, charged the panel. It has power but not enough to get water up the tube. Contacted Outdoor living, obviously the item is out of warranty, they don't sell replacement pumps and only sell the whole solar kit for £99+!! No other universal pumps from ebay will fit either. Should have returned the product back in 2020 after buying it. Poor product and getting anything from customer service is like pulling teeth. Would buy from elsewhere!