Hard to reassemble and put the front wheel straight, you end up with it pulling in one direction. The back wheels have a wobble which looks a bit concerning, I think it won't take long until it will be unusable.
The information on the website is minimal, it's borderline misleading on accessories:
- The "newborn insert" sold for all prams have photos of the non-sport prams, which don't fold all the way down, therefore I don't think it's a good position for a newborn! Called their support and they said it's been "tested" whatever that means, not very reassuring to put a newborn child in there. If they'd sell potato mashers I wouldn't care but they sell children's products.
- The first photo on the website for the sports pram shows it comes with a free rain cover worth £35 but that's only if you get the red one. Apparently, I should have figured out that I need to look (scroll up on mobile) at the image every time I change the colour selection to make sure the free rain cover sticker is still there. Sorry but that's a bit weird, you should just have a sentence in your product description that says: RAIN COVER INCLUDED WITH RED COLOUR ONLY! That way I would at least be prepared to spend another £35.
- The newborn carrycot description is just a few lines of text and not at all clear which prams it matches.
After getting burned twice with the newborn insert and the rain cover I called to check and indeed it wasn't compatible with the order I made. Again, something that can be solved with a bit more info on the website.
- The bottle holder that they sell isn't strong enough to hold the Out'n'about branded water bottle they sell. The bottle fits but it falls off at the slightest movement. I don't know why would you sell a bottle holder that can't hold a bottle.
I think the only reason we've kept it is that it's not that badly built and you need to pay the return postage which will be about 1/3 of the pram value, so I guess sunk cost fallacy?
Overall I'd say not worth the purchase, I'd go for another running pram brand if I had the choice.
The only good accessry which we enjoy using is the bag.
2 years ago
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