Great customer services. I order a Casket on 12/22/2020, paid extra for delivery to funeral home on 12/23/2020. So can we can have funeral service for our mother on 12/28/2020. 12/23 late afternoon checked tracking #, no scheduled delivery date available. I made a quick phone Overnightcaskets.com, came to find out, FedEx somehow lost the Casket. Jeffrey informed that he will ship one overnight and called the funeral the Casket will be there tomorrow morning on Xmas Eve. The Casket was delivered safely before noon on 12/24/2020. Definitely highly recommend this company. Jeffrey thank you again.