Purchased a casket with Jeffrey's assistant. He was very attentive to my needs, answered all my questions, and even offered guidance. He was well informed about the services he was selling. When casket was delivered to cemetery the hand rails were too big for the grave site and was told it would scratch the walls when being lowered into the vault. I had to upgrade the vault to accommodate for the casket which cost extra money. Next day I called Overnight Casket and explained my dilemma. A credit was issued to offset the extra expense for upgrading vault. Your staff is exceptional, and i plan to use your services for the Memorial Marker.