I was a little leery of trying this purchase online for the first time I had a little problem with the casket I ordered not being available on the East Coast but they had the casket on the West Coast the company got back to me in a timely manner and they shipped the casket that I wanted to use overnight from Atlanta to Richmond Va the next day. When the casket arrived I was still very impressed with the quality and style of the casket that I received In my opinion and experience so far with this company they are a very top-notch company and if I have to I will do business with them again thank you very much