The casket pictured on the website (primrose white shade with silver rose finish) was not what we received. The casket pictured has gold hardware and gold handlebars. Instead it arrived with silver hardware and dark wood handlebars. Color of casket was also not as white as pictured. When I asked them to overnight us the correct casket we ordered, we were told it was their last one and they didn't have another one in stock (yet the casket is still available on their website and able to be purchased). They also told us we missed the cutoff to overnight another one to meet our funeral deadline. So obviously we were disappointed that the casket we had to use was not the casket in the picture.