Placed my order, 3 hours later I received a phone call saying it was out of stock so I have to change my order, which delayed it a day because it was after the cut off time for orders when they contacted me. Then I received a phone call the next day saying the shipment was going to be delayed another day due to weather. We had to push back the funeral a day because the funeral home needed the casket at least 12 hours before the service and due to the delay it would only arrive 1-2 hours before the service. When it arrived the funeral home contacted me to tell me there were several dents and dings and a couple of scratches. At that point I just wanted to get my mother into her final resting place so I didn't even bother contacting anyone.