Telephone help line blasted my ears with screeching, screaming "music" while I was on hold, then a recording to say they were very busy "at this time" (oh, sure). their online chat said someone would be available in one minute, but I waited 40 minutes. they insisted on my increasing my direct debit but had no knowledge of my usage, which has always been well below the direct debit. their section on under-use says to let them know (in other words, they won't automatically tell you), and you "may" get a refund! Ha! They are not getting my business any longer!
3 years ago
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